Moore-Built Construction & Restoration, Inc.

We
apologize for the disappointmentAs we verified that the package was lost in
transit, we returned the full order$was credited on December 6,
which will post to the Kohl's Charge card ending in in an average of seven
daysAlso, $worth of Blue Kohl's Cash was issued, via
email, with a
redemption period of days

We apologize for the disappointmentWe created a Yes2You (Y2Y) Reward profile, which is now tied to your Kohls.com shopping profileWe also added Y2Y Reward points to the account, which accumulates to a $reward, and will be issued, via email, on January For your reference, the Y2Y
Reward number is ***. For more information regarding the program, please visit; www.kohls.com/yes2you. Unfortunately, as Ebates is not affiliated with Kohl's, we respectfully decline reimbursement of any lost Ebates dollars

In order to address our customer's concern, more information is needed:What item was sent in error to our customer?The customer should have been provided proof of the merchandise returned to the store, otherwise, they would need to go to the store and speak to a Manager

We recognize the importance of providing great service at all timesWe make every effort to ensure that your interactions with our associates are more than satisfactory and that you receive outstanding customer service during your visitOur customers are very important in our continued growth and
success, and our priority is customer satisfaction in all levels of serviceWe expect our associates to be knowledgeable, accessible and courteous at all timesWe regret that this was not the case and we are sorry our associates did not provide the service anticipated.Our records show a returns for Kohls.com order *** were processed on 12/01/15, as well as 12/03/15, back to the customer's VISA ending in ***We apologize for any inconvenience

We regret the customer did not receive their anticipated merchandiseWe have processed a return for the missing item from Kohls.com order #on 02/16/We advise our customer to allow 10-business days to receive thisWe apologize for any inconvenience

We will be more than to look into our customer's concernIs the gift card still in our customer's possesion?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***,
and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. Yes, I received my orderBut the order was placed on December 13, Between that time and December 19, I spent a minimum of hours on the phone with several people that either discontented, transferred me, or stated problem resolved when it was notWas told order successfullly placed on 12/after spending hours on the phonehours later, received an email that order again cancelledCalled back 12/and spent another hours on phoneI asked to expedite shipping of luggage at their expense They would notpresents did not arrive in time , delivered 12/24, family members already left to visit othersI am not satisfied because no real apology, human contact, or monetary credit, offer to compensate for my time, extreme dissatisfaction with customer serviceDisappointing follow up for a long time customer
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

We have processed a return for Kohls.com order #*** back to the customer's *** ending in *** on 11/27/as a courtesyWe advise our customer to allow 10-business days for the creditAdditionally, we advise the customer to update their shipping information on their shopping profile
before any future orders

We can confirm an associate did attempt to contact our customer July 18, as well, and was able to leave a voicemail advising our customer to call in The customer is also able to call in ###-###-####, but unfortunately, we do need to speak to our customer

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and
have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I find kolhs handling of this situation constitutes a terrible miscarriage of customer serviceI'm shocked to learn that *** from executive support closed this matter on 3/when, at that point, the issue was not resolvedToday 3/I did receive a replacement ringHowever Kolhs considering this closed does not address the countless hours I've spent resolving this issue nor does it address the mistreatment by ***This matter is not rectified
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[I have told Kohl's several times that I am not at home and therefore cannot get mail. I have asked for them to apply a credit to my account. This new statement saying that there was Kohl's cash given for this order, that it was redeemed and therefore deducted from this credit does not match what I was told previously. After months of trying to get this straightened out I am disappointed that now they come up with a new reason to not totally credit what they charged me. I am asking for the $to be credited to my account.]
Regards,
*** ***

We will be happy to research
our customer's concernPer the customer’s complaint, we need the order number
in which she reordered the items so we may review furtherWe did locate the
returns, but they trace back to the original orderA replacement order number
is needed in order to continue
to review her account

We request a copy of the credit card statement so we may verify the date of purchase on our end in order to verify the rebate informationIf it was purchased within the time frame stated, we will be more than happy to honor our customer's rebateIt can be faxed to ***

We apologize for the unsatisfactory service our customer received from our Kohl’s teamOur records indicate that when our customer contacted us on 03/01/she was not able to provide valid coupon numbers during the callWe would be more than happy to rectify this for our customer, we advise the
customer to respond with the corresponding coupon information so we may apply the credits as a gesture of goodwill

We apologize for the inconvenience our customer experienced with their most recent Kohls.com orderWe partnered with our vendor to complete a trace requestOur vendor has until November 22, to notify us of their findings

We
apologize for the continued disappointmentOn February 2, we processed a
credit, in compensation for the incorrect item being shipped, for the amount of
$15.78, which will post to the customers VISA card ending in in an average
of seven days

We
apologize for the disappointmentSince the Kohls.com order ending in was
not received we issued a refund for the full order in the amount of $1,179.78,
which will post to the Kohl's Charge card ending in in an average of seven
daysBlue Kohl's Cash in the amount of $was also
issued, via email, with
a redemption period of days

We thank our customer for contacting Kohl's
Department Stores about their cancelled orderI regret to learn that the items
were not available when the order was submitted onlineWe make every effort to
ensure that we have enough merchandise to meet the needs of our customers
However, on
occasion, an item may out-sell our expectations or we may not
receive the anticipated stock amounts from our vendorsIn addition, please be
advised that the selection of merchandise may vary by storeIn the case of our
recent Black Friday ad, we included a disclaimer stating that the Doorbuster specials
were available while supplies lastOur products are placed in our
advertisements in order to alert our customers of the sale price of that item,
based on availabilityThis information is stated on the back of our sales
flyersWe apologize for any inconvenience this may have causedWe apologize for the inconvenience and frustration this may have caused

We have processed a return credit for SKU #*** back to Kohls.com order #*** on 12/15/We advise our customer to allow 10-business days for the credit to appearWe apologize for any inconvenience

We stand behind our previous responseThe customer would need to call Kohl's Fraud Department before we can release the funds