Moore-Built Construction & Restoration, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Kohls has made no attempt to resolve this matter, nor have they even offered an apology.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowOrder ending with is missing $in Kohls cashThis is $kohls cash back for every $we should have received for black fridayOrder ending with should have received about in creditAgain, matching Black Friday deal as this was part of our original black friday order ending with that Kohls declined at a later time
Regards,
*** ***

Our records show we attempted to contact the customer via e-mail to verify their shipping and shopping account information for security purposesThe customer did not respond within the provided hour timeframe, resulting in the order being canceledWe are unable to comply with customer's request
for a gift card, or Kohl's Cash. If the customer would like to re-order the merchandise we will honor the original prices, and it is currently a Kohl's Cash earning periodThe customer should place the order, and reply with the new order number, and we will credit her accordingly We apologize fro any disappointment

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
This entire complaint began because Kohl's would not honor the 20% discount they originally quotedA 20% discount was exactly what I should have received from the beginning. This last response from Kohl's states that they would offer 20% off a future order for meI would absolutely have accepted that, as that has more value than $However, I just contacted customer service to place an order and was told by the customer service representative (his name was David) that the 20% discount had been denied by the companyHe then placed me on a minute long hold (more wasted time) and offered me a 15% discount.Now, this complaint is about more than advertising and fraud by Kohl's; It is now about lying, cheating, and stealing from a customerIt is absolutely unacceptable for you to tell the Revdex.com that you will honor the 20% that should have been honored initially, and then lie to the customer and not offer this at allI cannot express my dissatisfaction enoughI have wasted so much time on this entire situationI only hope this somehow benefits other customers in the future as it is showing the true character of the companyI have shopped here for so many years and given Kohl's my money and business over so many other stores. It would be difficult to truly put my full disappointment into words
Regards,
*** ***

Our records
indicate we received her complaint through a different channel and have
addressed her concernsThe customer will receive a gift card via mailPlease
allow 10-business days to receive this

We apologize for the inconvenience the customer experienced in regards to Order It appears that on June 03, 2016, a return was processed in the full amount of $ The credit was applied to the Discover credit card ending in Please advise the customer to allow 7-
business days for it to post to their Discover card

As we have canceled this order and respectfully decline reimbursement, our customer would need to contact Kohl's Fraud Department to receive further informationWe apologize if this might be frustrating or inconvenient, but we consider this matter closed

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me Thank you very much for keeping your word about honoring the kohls cashFrom now on I will be very aware of the kohls cash and I have added kohls to not go directly to my spam box My order number is *** You have kept a customer for life and I will continue to shop at kohls Thanks again and have a great day. ***
Regards,
Michael ***

Our records show we received the customer's complaint through another channel and have resolved her concernsA return for Kohls.com order #*** was processed on 11/14/We advise our customer to allow 10-business days for the credit to appear on her Kohl’s Charge account

Once an order is submitted, we have no way of altering the item due to inventoryIs the customer able to provide me a copy of the original order confirmation emailed the customer showing the color PebbleIt would show as the original color ordered on the original order confirmation

Only the SKU *** was eligible for this rebate promotionSince two qualifying items were purchased on the Kohls.com order ending in 2145, two $Kohl's VISA prepaid cards will be honored; however, the other two rebate submissions were denied accordinglyAs such, we respectfully decline the
desired settlement request, Please click the following link for terms and conditions; ***

We have processed a new VISA prepaid card in the amount of $for the customerOur customer is able to track this rebate using tracking number on www.kohlsrebate.com. As this can take up to days to process, our customer will receive this via mail shortly after

We apologize for the
disappointmentOn December 4, the damaged item was replaced, and delivered,
via UPS, on December A credit in the amount of $was processed to the
Master Card ending in 8229, in
compensation for adjusting the price to the amount
paid on the initial order, as well as for the 20% off previously offeredAlso,
on December 5, the damaged item was returned to the Commack, NY Kohl's store,
in the amount of $135.76, which will post to the above referenced payment
method in an average of seven days

[A default letter is provided here
which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
The complaint was about a lack of customer service culture at Kohl's online. Offering platitudes to offended customers is a dereliction of duty on the part of every Customer service repEvery single representative I spoke to from the fist gentleman in Mexico City, to the Philippines' right up to the Corporate office. Every employee at Kohl's I spoke with failed in it's customer service, globally. I have received no contact from the company in regards to this complaint. The terse and generic response through the Revdex.com and the lack of contact from anyone in the company leads me to believe that much like I described my impression that the original corporate office contact *** *** screened the complaint and never sent it up the chain

We apologize for the disappointmentThe store experience you described is inconsistent with the level of outstanding customer service Kohl's strives to achieveAs this item is unfortunately out of stock, we will be mailing a $Kohl's gift card as an invitation to shop with us in the future, which will arrive, via mail, within 7-days

FedEx has confirmed to Kohl's that all applicable packages
were deliveredDue to the nature of the request and the time that has passed
the customer is advised to file a claim with the carrier directly

Regrettably we are unable to address the customer's concerns without the applicable receipt informationWe advise to customer to speak to the *** *** directly for additional assistance

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Putting aside the Kohl's cash issue, my original online order from 3/was in the amount of around $The $refund issued on 3/was because one item in my order was cancelled by Kohl's on that order as being out of stock (a package of socks)In the end, I was charged $My complaint was that I had entered my 15% off code at checkout and the Kohl's site processed the order WITHOUT that codeI contacted customer service on their website, told them that, and was told that the 15% off was credited back to my account, which is what I was later told wasn't done until 3/The amount of that refund should be $31.41.As for the additional $when I made an exchangeI told their customer service person in the Duluth, GA location what I was trying to doShe processed the return, never said a word about only giving me back $for the $shirt I paid for, and told me I needed to make my additional purchase up frontNot ONCE did they state they were deducting $Thanks
Regards,
*** ***

We apologize for the inconvenience our customer experienced with
online Order A credit was applied to our customers Kohl's Charge
ending in *** in the amount of $and an additional credit of $
Please advise our customer to allow 3-business days