Moore-Built Construction & Restoration, Inc.

Our records show a
return was processed for missing Kohls.com order number *** on 08/18/
We advise our customer to allow 10-business days for the creditWe
apologize for the inconvenience

We regret the customer was unable to process their anticipated returnAt this time we advise the customer provide a copy of the original receipt for further researchWe apologize for any inconvenience

We apologize to our customer for the inconvenienceWe will be more than happy to address our customer's concern, but more information is neededIs the customer able to email an image of the promotion, so we can attempt to resolve our customer's inquiry

We apologize for the inconvenience our customer has experienced due to the cancelled orderWe will be more than happy to mail out gift cards for our customer to replenish the ones which were tendered, but not refundedWe will be mailing them to the address provided on the complaint\

We apologize for the inconvenience the cancellation of these
orders may have caused, we will be happy to research your concern furtherWe
are more than to offer you a % discount for a replacement orderThis has
been noted in reference with Incident 160721-for your own records
If
there is an issue, please feel to contact us once again

Please know that in accordance with the Kohls.com Terms and Conditions, all orders are subject to further review, which could lead to cancellationAs we are unable to verify the origin of the gift cards used on this order, they would need to contact our fraud department at ###-###-#### to
discuss in further detailAs such, we respectfully decline the desired settlement request, and consider this matter closed. To resolve Kohl's Charge account concerns, please contact Kohl's Customer Service, via phone, at ###-###-####

Revdex.com:
I have reviewed the response
made by the business in reference to complaint ID ***, andare you kidding me?! The item was $plus tax! Are you subtracting for your inconvenience?! Abhorrent customer service!!!have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

We recently responded to this concern on November 8,
by stating; we apologize for the disappointmentAs this
was a Buy Online Pickup in Store (BOPUS) purchase, we are unable to resend a
packaging
slip/receiptHowever, our customer is able to print one out himself
by accessing his Kohls.com "My Account", and clicking on
"purchase history." From there, he is able to access and print out
packaging slips/receipts from any of his Kohls.com orders. As such, we
stand behind our previous resolution and consider this matter closed

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

We
apologize for the disappointmentWe have reissued a $Kohl's Gift Card,
via mail, which will be received in an average of 7-business daysHowever,
we respectfully decline any additional reimbursement

We apologize for the
continued disappointmentOn March 5, our records indicate the mattress was
returned at the Hamilton Mill, GA Kohl's locationAs such, a full refund in
the amount of $posted to the Kohl's Charge card ending in
Additionally, the shipping surcharge that was initially charged was credited on
March 8, in the amount of $26.75.
We would be more than
happy to offer an additional credit in the amount of $off a new mattress,
due to the inconveniencePlease place a new Kohls.com order and respond back
with the order number so the credit can be applied

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** *** I got a call from Kohls Customer service after I filed the complaint suggesting that they will process the refund as store credit, however I am yet to receive the refund. Kohls response that they were missing details about the return is NOT trueKohls store Manager who processed the return asked the details and I clearly told her that the item was a gift Item and I couldn't find the gift receiptI even asked her that if needed, I can ask a receipt copy from the person who gifted the item for which she offered a return without a receipt as a store credit which I agreedThis was to be processed by KOhls corporate who ignored my return, without contacting me for any details And no customer service agents were available at customer service number either and they DO NOT return the call for the messages left after the promptI received a call ONLY AFTER I Filed the complaint and I thank Revdex.com for your attentionShould you need additional details, Feel free to reach me at ###-###-#### or via email: ***Thank You, - ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending
it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and I've attached a receipt
Regards,
*** ***

In
our stores we have certain parameters in place to determine whether or not
checks are approvedThere are several reasons as to why a check may not be
processed, including but not limited to: high dollar amount, lack of check
writing history, number of checks written in a day or two week
period, or insufficient IDAs we are unable to override the decline, please contact Certegy,
via phone, at ###-###-#### to find the specific reason why the check was
declined

We apologize for the inconvenience our customer experienced with Order
As requested, we have applied an additional credit in the amount of
$to the Visa ending in tendered on the orderPlease advise our
customer to allow 7-business days

We have processed a return for the missing item from Kohls.com order #on 01/20/16, back to the customer's Master Card ending in We advise our customer to allow 7-business days for the credit to appearWe apologize for any inconvenience

Our records show the customer was advised to return the merchandise from Kohls.com order #***, and we would honor free shipping on a new Kohls.com orderThe customer has been advised that we do not accommodate expedited shipping with carriersThe mis-ship was not due to a Kohl's error, and
we are unable to comply with her request for a credit

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Leave it to Kohls.com to insist on making even the complaint process more difficult for their customers I've had it with wasting my time with this company In addition to the fact that I did not receive the correct refund amount, just the other day I had a problem with an order I received recently and spent MINUTES on the phone with rep *** *** (employee id ***) who kept telling me he was having computer issues, his manager refused to provide assistance nor his name/employee number, and at the end of the day I had to hang up because I had run out of time and my problem was STILL NOT RESOLVED No wonder this company has some of the poorest customer service ratings in the industry These are prime example of why that is
Regards,
*** ***

We
apologize for the disappointmentWe verified that the Kohls.com order ending
in was packaged incorrectlyAs such, on December 20, we processed a
return for this in the amount of $7.53, which will post to the Kohl's Charge
card ending in in an average of seven daysAdditionally,
Blue Kohl's Cash
in the amount of $was issued, via email, with a redemption period of
days

Upon review of our customer's concern regarding online Order
6987205791, we have
verified our customer placed the order on January 26, In order to cancel
or edit a customer's order, our customer has a minute window to make the
needed changes. Unfortunately, we are unable to
process a return for our customer since it
is not a Kohl's error
https://cs.kohls.com/app/answers/detail/a_id/57/kw/cancellation