Moore-Built Construction & Restoration, Inc.

The
following information is provided at www.kohls.com.
While Kohl's strives to provide accurate product and pricing information,
unintentional pricing or typographical errors may occur. Kohl's reserves the
right to correct any errors, inaccuracies or omissions and to change or...

update
information (including, without limitation, information related to text,
pricing, availability and product descriptions) at any time without notice
(including after you submitted your orderand confirmation was received). Our
records indicate the earphones were returned for a full refund on December 30,
2015. We apologize for the inconvenience our customer has experienced.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I still find it hard to believe that a company, such as Kohls,would TAKE SO LONG to admit to their error. This could have been solved months ago.
Regards,
Jean [redacted]

We have
processed a credit back to our customer’s Kohl’s Charge account ending in [redacted].
We advise our customer to allow 10-14 business days for the credit to appear on
her Kohl’s Charge account.

We apologize
for our customer's frustrationWe have processed a credit in the amount of
$to her VISA ending in 8189, which will post in an average of seven days
We have also emailed $Kohl's Cash to our customer with a redemption period
of days.
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We regret to hear the customer was not able to redeem her earned Kohl's Cash coupon. We are more than happy to either apply the $150.00 credit to Kohls.com order #[redacted], or to a future Kohls.com order. We advise the customer reply with her preference. We apologize for any inconvenience.

Upon review of our customer's concern , it does show he has reached out to our Executive Offices and is working with an advisor directly. At this time, we consider this matter closed.

We regret to hear of the customer's recent Kohls.com frustrations. Our records show return credits for Kohls.com order #[redacted] were processed on 12/10/15 and 12/12/15, back to the customer's VISA ending in [redacted]. We advise our customer to allow 10-14 business days to receive...

these. Additionally, any complaint filed through the Revdex.com will be addressed through the Revdex.com. If the customer would like to speak with someone directly regarding their frustrations, they may reach us at ###-###-####. We apologize for any additional disappointment.

We understand the customer's frustration, and are happy to honor the original price paid for the item on a new Kohls.com order. Regrettably, orders are unable to be processed without a valid form of tender.  We apologize for any additional disappointment.

We have processed a return for Kohls.com order on 12/24/15. Additionally, we are not able to reactivate Kohl's Cash, therefor me have processed a credit for the coupons back to the customer's account. We advise our customer to allow 10-14 business days for the credits. We apologize for any...

inconvenience.

We
apologize for the disappointment. On December 26, our records indicate the
Kohls.com order ending in [redacted] was credited in the amount of $40.00, which will
post in an average of seven days to the VISA card ending in 0998. The customer
is more than welcome to return the product to any...

Kohl's store for a refund;
however, we respectfully decline the request to be reimbursed an additional
$40.00.

Please redirect Complaint ID #11857150 to the Capital One portal as it references a complaint in relation to the credit card terms.  Please remove from the Kohl's portal.

We
deeply apologize for the embarrassment. Please know that applicable feedback
will be sent to the Lawrence, IN Kohl's location for corrective action
purposes, in hopes that instances such as this do not happen again. However, we
respectfully decline the request to be compensated.

Regrettably without the accompanying proof of purchase we are unable to provide any additional credit. At this time we stand by our offer of $90.28 in the form of a Kohl’s Merchandise Credit.

We have processed a return for Kohls.com order #4248935765 on 12/29/15. We advise our customer to allow 10-14 business days for the credit to appear. Additionally, we advise the customer to update their Kohls.com shopping account log in information, as well as their shipping address. We apologize...

for any inconvenience.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I would prefer the credit to my card rather than placing the order via the phone. The customer service I received was such a bad experience, I'd prefer not to deal with it again.
Regards,
[redacted]

We have attempted to contact our customer directly to address her concern. We will be happy to speak to our customer and resolve her inquiry.

We have processed a credit for $21.60 back to Kohls.com order #4180539774. This credit will go back to the customer's VISA ending in 1945. We advise our customer to allow 10-14 business days for the credit to appear.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

I gave all requested information for them to even look up the transaction but the person we spoke with on the phone when I was in store on October 26th said he did not have to ability to check the archives for my transaction. I was also offered to purchase the ring due to the need to have it replaced by since the ring was not in store they had to do a round about way of ordering me my replacement ring. and I was assured if I paid for the ring then while I was in store my refund would be a heck and not store credit. Now I am feeling like there is a lot of dishonesty with this company. Or a lack of training for this sort of thing.Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

We regret the customer did not receive their merchandise in the anticipated time frame. Our records show a refund for the shipping cost was processed back to the customer's Master Card ending in [redacted] on 01/13/16. Additionally, the tracking information shows the order was delivered on 01/18/16. We...

apologize for any inconvenience.