Moore-Built Construction & Restoration, Inc.

We will be more than happy to research our customers concern. Can the customer please confirm the items missing from the order so we can look into the missing items.

We
apologize for any confusion. The customer’s credits were processed for mailing
on 03/10/2016; please allow 10-14 days for receipt of these cards.

It appears the store took the proper action to resolve the matter
by providing alternate merchandise. Unfortunately, we are unable to accommodate
the customer’s request for the original product, as it is no longer available. We
apologize for the inconvenience.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it...

before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], that they will do more research and work to resolve my complaint.
Regards,
[redacted]

Can a receipt for both purchase and return be provided, so we can research our customer's inquiry a bit further on our end.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.A refund for the missing items was not your choice.  I had already contacted Discover.  My complaint was about the poor customer service after the fact, which was not addressed.  Given the handling of this problem, do you expect me to continue shopping with Kohl's?  I spent unnecessary time getting nowhere with customer service representatives who merely read from a script and didn't pay attention to my concerns.If you believe your handling of this matter is satisfactory, I will take my business elsewhere.
[redacted]

We are unable to address the customer's concerns with the provided information. At this time we advise the customer to respond with their Kohls.com order number, as well as the UPC or SKU number for further research.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Problem now is, due to kohls negligence the rug will either be not delivered or damaged due to storm. So without confirmation that they will fix this should either issue occur then I have no other option but to escalate this to the attorney general. Please forward my response to kohls. This is the worst treatment I have ever had. 
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Kohl's apologizes for any frustration or confusion. Please request that customer submit a copy of her full receipt for us to review.

We stand behind our previous resolution, and consider this matter closed.

Our
records indicate we received the customer’s complaint through our CFPB portal.
The customer’s concerns were addressed via letter on August 5, 2015.  As previously stated we advise the customer to
allow 10-14 business days to receive the gift card.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I would have to pay an additional shipping charge, and place a new order at full price with the expectation that I would receive a price adjustment. I don't have faith that Kohl's will process the price adjustment, and shipping is an additional $9. Kohl's cancelled a portion of my original order saying the item was out of stock, when it was listed as being in stock on their website at the time of the order. They did not give me time to use my Kohl's cash on another order because by the time they notified me of the cancellation, the Kohl's cash amount had expired. This is entirely Kohl's fault, but most of their emails to me insinuate that I let the Kohl's cash expire, or I made a mistake in ordering. They should be able to apply the price adjustment to a previous order (resulting in a refund) instead of making me order something new with an additional shipping charge.
Regards,
[redacted]

As
we were able to verify the necessary information, we lifted the restriction on
the shopping profile. However, in accordance with the Kohls.com Terms and Conditions,
all submitted Kohls.com orders are subject to further review, which could lead up
to cancellation. For assistance with finding a...

similar cookware set,
please contact Kohls.com, via phone, at ###-###-####.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
This resolved nothing. They don't give me months to pay the bill. They should have been coached after the first incident. I purchase item to wear not wait to return months later! I took a picture of the tag the third time! Ordering online is not any better because Kohl's don't take the time to package items for shipping. They are just thrown in a bag and sent to you like picture number two and three!
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that...

this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below Most of the refund has been processed but there is still a balance of $3.59 that needs to be refunded. 
Regards,
[redacted]

We will be happy to look into our customer's concern. More information is needed. • Does the customer have a tracking number we can reference.

Thank you for attaching confirmation page. We apologize for
the inconvenience cause by order 868973451, and have applied a credit for the 6
items sent to the incorrect address. We have processed a credit for $130.85 to
the Kohl's Charge ending in 5936.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID...

[redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
We were informed that kohls would send ups to retrieve the packages and that we would be refunded once they have the packages back in their possession. They contacted us today and scheduled pickup for tomorrow. This case is not resolved until I recieve confirmation that my account has been refunded, which has not happened yet. 
Regards,
[redacted]

Upon review of our customer's concern, it shows our customer placed
her order on December 11, 2016. The customer reached out to customer service on
December 12, 2016, to advise us of the address. Our customer's have a 30 minute
window to edit or cancel an order. The shipping address is...

provided on the order
confirmation once the order is submitted. Unfortunately, our customer is still
responsible for the package. 
 
[redacted]

We apologize for the frustration this has
caused our customer. Per the Kohls.com Terms and Conditions, we reserve the
right to cancel an order at any time. As such, we respectfully decline our
customers request to fulfill and deliver this order. While we understand at
times there might be long...

hold times, please have our customer
contact our fraud department at ###-###-#### to discuss in further detail.