Moore-Built Construction & Restoration, Inc.

We would like to thank you for contacting Kohl's Department Stores about our Black Friday ad. We regret to learn that the advertised television was not available when you visited our store. We make every effort to ensure that we have enough merchandise to meet the needs of our customers. However, on...

occasion, an item may out-sell our expectations or we may not receive the anticipated stock amounts from our vendors. In addition, please be advised that the selection of merchandise may vary by store. Some merchandise may not be available at every store and merchandise or promotional offers available online at Kohls.com may vary from those offered in Kohl’s stores. In the case of our recent Black Friday ad, we included a disclaimer stating that merchandise specials were available while supplies last. Our products are placed in our advertisements in order to alert our customers of the sale price of that item, based on availability. This information is stated on the back of our sales flyers.

As Kohl's Cash is considered a dollar off coupon, and not legal tender, it is unable to be used to purchase Kohl's Cares merchandise, charitable items or gift cards. As such, we consider this matter closed.

The
cashier was correct with voiding out our customers transaction. After our
customer used his $20.00 Kohl's Cash coupon, his transaction fell beneath the
$30 threshold, thus not meeting the requirements to use the coupon.

Please redirect
Complaint ID...

#[redacted] to the Capital
One portal as it references a complaint in relation to the credit card
terms.  Please remove from the Kohl's portal.

We
deeply apologize for the disappointment. On January 9, we refunded the full
order in the amount of $22.15, which will post to the Kohl's Charge card ending
in 7600 in an average of seven days. As we do not need this item back, please
donate it.

We regret to learn the customer did not receive their anticipated
merchandise. Our records show the customer was notified on 02/08/16 that a
return request was initiated. We advise the customer to allow 10-14 business
days to receive this. We apologize for any inconvenience.

We have applied a credit in the amount of $29.81 to the customers Kohl's Charge ending in [redacted] The customer will also be receiving credits in the following amounts:$7.81$11.01$9.13-already applied$20.34-already appliedThis is the full amount of Order 7605891813. Please advise our customer to allow...

3-5 business days for the remaining credits to post.

We apologize for the inconvenience, but the Revdex.com does allow Kohl's 30 days to initiate a first response. Due to volume, we were unable to respond sooner.

Our records show the credit has already posted to the customer's account. We advise the customer to log into their My Kohl's Charge account, or review their next billing statement to confirm the credit.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
Cong **

Revdex.com:
I...

have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The valid thru date is expired but this has been going on since before it expired.  When I called I was told that the stores had to be doing something wrong.  All of them.  Three places, different dates different times.  they never offered to replace the card.  now the card is expired and they don't want to do anything about it.  Its a scheme.  First off the cards should not have an expiration date if they are going to take a $3 a month fee it should expire when the funds are gone.  I believe they are ripping people off and I am disgusted.  I have been doing a lot of reading and several people have had similar issues.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
1. As a consumer, I'm innocent in this case.   There is no way I can find out the ad is real or fake, and which survey is a good one which one is a spoofed survey.  That are not my responsibilities, and I'm not no obligated to do the work for Kohls . That email were sent to peoples inboxes for so many times, and Kohls knows of that, but did not stop it. That is Kohls  fault. or I can say Kohls made a purpose to let ad fool people around so it can take advantage of that.   2. Kohls customer representative has promised me a gift card as a reward of my hard work for its survy. But took it back next day. What kind behavior of this? Please explain
Regards,
Alex [redacted]

We
apologize for the disappointment. On March 23, our records indicate that the
Kohls.com order, ending in 9746, was cancelled. At Kohls.com we do not charge
the payment method until the order ships. However, we do authorize the tender to
determine if the funds are available. As the order did...

not go through, this
authorization will drop from the tender used in an average of 3-4 business
days. On March 24, our records indicate a replacement Kohls.com order was
submitted successfully and picked up at the Waxhaw, NC Kohl’s store, via Buy
Online Pickup in Store (BOPUS).

Upon review the jeans
purchased by the customer were not part of the Buy One Get One promotion
because the particular size and color purchased were on...

clearance. While Kohl's
strives to provide accurate product and pricing information, unintentional
pricing or typographical errors may occur. Kohl's reserves the right to correct
any errors, inaccuracies or omissions and to change or update information
(including, without limitation, information related to text, pricing,
availability and product descriptions) at any time without notice (including
after you submitted your order and confirmation was received). We are unable to
accommodate the customer’s request for a pricing adjustment.

We
apologize for the disappointment. As an item from the Kohls.com order ending in
[redacted] was damaged, we refunded this item in the amount of $21.10, which posted
to the Kohl's Charge card ending in [redacted], on December 28. Additionally, the
shipping charge in the amount of $29.95 was also credited...

to the same payment
method. On January 5, we credited an additional $30.00, in compensation for the previously agreed upon
amount, which will post to the Kohl's Charge in an average of seven business
days. Finally, for questions regarding credit reporting, late fees and call log
requests, please contact Kohl's Customer Service, via phone, at ###-###-####.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Amber [redacted]

The customer is receiving the refund in the same way she paid for the item. A partial amount of the purchase was paid for in Kohl's Cash. Accordingly, this portion is being refunded in Kohl's Cash. The other portion of this item was paid for on the Kohl's Charge card and is being returned to that same payment method. As such, we consider this matter closed.

Upon review of our customers order, it does show a return credit has been applied for Order 7723173088. We have verified the amount of $60.50 has been applied to the Kohl's Charge ending in [redacted]

We regret to learn of your disappointment in our return options and confirm that we are unable to process exchanges by mail. However, we are happy to price match a replacement purchase. Please provide your new order number and we will make the adjustments as needed.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]