Moore-Built Construction & Restoration, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]i am requesting a 100$ gift card for my gas money to the store time and having to print a mailing slip in which I had to go to a place to print using my time and I still have no blanket not fair to me the customer I have been waiting weeks for this blanket  this is poor online service. I ordered online so I would not have to make any trips outside my house!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The customer service department does not follow up nor do they try to solve the problems that THEY are having. The item was delivered but they do not address the dishonesty, the facts of the issues presented, why the original order was canceled without any reason or notice, why I was promised a return phone call and NEVER received one, why I was told that I would be called by a service person to follow up on the problem and was NEVER called, why l was told that the package was in the UPS system when it was obvious that the order was not even shipped yet and until the evening of the day it was promised delivered, why I have received my promised $45 from the original order that was cancelled yet promised, and why Kohl's does not appear to have a system set up to know where orders are or to be able to leave or attach the conversation notes from one customer service person and so that another can see what has been done, why I was told that the fastest the delayed order could be delivered was 2 days yet when then order was actually finally shipped it was overnight air? there is more but the actually delivery is only part of the problem.
Regards,
[redacted]

We stand by our previous response. If the customer requests to speak with someone directly regarding the matter, they may contact us at ###-###-####.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]It has been over two months and Kohls has not sent the refund.  I have no confidence that they will.  I cannot close this until I get my refund.  Kohls should also compensate me for the time I have had to spend following up on this item.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
 
[redacted]

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] Although originally the address was wrong, within an half hour after realizing this I contacted one of your representatives from Kohls on your chat box help.  I have a copy of the discussion with that representative and they assured me that possibly it could be corrected at that point, the address, or that upon its return to the warehouse that it would be sent out to my corrected address.  Because if I didn't think that either of those was not exactly the correct advice, I would have cancelled this order.  I am shocked and quite frankly surprised that you would still agree that although a valued customer does not have that merchandise that I would still be responsible to pay for it.  And I have started.  Again I do not know of one business in this country that would go along with that.  I have just made my first payment on this bill.  And I believe I will not be paying another dollar towards it since I do not have the merchandise. You have lost a great customer and I will share that with family and friends.

We regret to hear the customer lost their ring at one of our store locations. While Kohl's is not responsible for any personal lost or stolen merchandise, our store associates will make every effort to assist a customer during this time. If personal property is unable to be recovered, customers may...

be advised to file a claim with their local police department or to file a claim with your insurance, if your item was insured. We do regret any inconvenience that this matter may have caused.

We have processed the check in the amount
of $107.90 to our customer via mail, which she will receive in 7-14 business
days. As such, we consider this matter closed.

We have processed a return for Kohls.com order #4511470012 on 01/22/16. We advise our customer to allow 5-7 business days for the credit to appear. We advise the customer to update the shipping address on their shopping profile before placing future orders. Additionally., the customer's feedback...

will be forwarded to the appropriate channels for internal review.

We
apologize for the delay, as well as for the frustration. On November 30, a
Kohl's Merchandise Credit (KMC), for the jewelry return was sent, via mail, in
the amount of $5763.56, which should be delivered in 7-14 business days. As the
corporate refund receipt states, "further processing will...

determine your
specific refund", we respectfully decline the request to be issued a
check.

The system initiates security parameters based on many different factors. We apologize for any additional disappointment.

We apologize for the disappointment; however, our records indicate the correct amount was refunded on the first order. As an item, purchased for $49.99, from the Kohls.com order ending in 4979 was returned to the Kohl’s store, $25.45 was credited to the Kohl's Charge card ending in 7903....

Additionally, Blue Kohl’s Cash in the amount of $15.52 was issued, with a redemption period of 30 days. Also, $10.00 of Kohl’s Cash was earned on this order and subsequently redeemed on Kohls.com order ending in 4949. As such, the return value was deducted by the amount of Kohl’s Cash used. Since the correct amount was refunded for the first pair of jeans, we respectfully decline any request for compensation. To investigate further on the second pair of jeans that were returned, please respond with the order number or attach a picture of the email that was received from Kohls.com.

We apologize for the inconvenience and frustration our customer
experienced. We have partnered with our customers local store and they will be
following up directly with our customer.

[A default letter is provided here which indicates your...

acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

It appears the attached packing slip has been modified from its original form. Please see attached file.

Please let our customer know that we stand behind our previous response. Our customer is welcome to return the rug in the store for full price with a receipt. As I understand she does not live close to a Kohl's store, this can be done  next time she is by a Kohl's, as there is no deadline to make returns for this item.

We apologize for the inconvenience the customer experienced. We are more than happy to research our customer's concern. We have partnered with our rebate department to find a resolution. Once we have a response, we will be more than happy to follow up with our customer

We
apologize for the disappointment. On November 20, we processed a credit in the
amount of $35.26, which will post in an average of seven days to our customers
Master Card ending in 0544. Additionally, we emailed $5.00 worth of Blue Kohl's Cash via email, which
has a redemption period of 30...

days.

We apologize for the
disappointment. As the full Kohls.com order ending in 3954 was not canceled,
the customer was appropriately charged for shipping. However, as a courtesy, on
January 24, we processed a refund in the amount of $8.95, which will post to
the Kohl's Charge card ending in 7023 in...

an average of seven days.

We
apologize for the disappointment. Our records indicate the Kohls.com order
ending in 6530 was delivered, on January 22, within the specified 3 to 6
business day time frame.  As such, we respectfully decline the desired
settlement request and consider this matter resolved.