Moore-Built Construction & Restoration, Inc.

We
apologize for the disappointment. Our records indicate the Kohls.com order
ending in [redacted] was returned to our warehouse. As such, on February 27, we
processed a full refund for this in the amount of $1,581.40, which will post to
the Kohl's Charge card ending in [redacted] in an average of seven...

days.

We apologize for the inconvenience our customer experienced with online Order [redacted]. We have refunded our customer his shipping cost and applied a $30.00 credit to our customer's Kohl's Charge ending in [redacted], which was the original tender.

It is Kohl's practice to attempt to contact customers via phone or e-mail in an effort to verify order information. We appreciate the customer's feedback regarding her experience, and once again we apologize for any inconvenience.

We thank
our customer for contacting Kohl's Department Stores about their cancelled
order. I regret to learn that the items were not available when the order was
submitted online. We make every effort to ensure that we have enough
merchandise to meet the needs of our customers. However, on...

occasion, an item
may out-sell our expectations or we may not receive the anticipated stock
amounts from our vendors. In addition, please be advised that the selection of
merchandise may vary by store. In the case of our recent Black Friday ad, we
included a disclaimer stating that the Doorbuster specials were available while
supplies last. Our products are placed in our advertisements in order to alert
our customers of the sale price of that item, based on availability. This
information is stated on the back of our sales flyers. We apologize for any
inconvenience this may have caused. We apologize for the inconvenience and frustration
this may have caused.

We apologize for the experience. A full refund for the customer order will be issued to the customer's original method of tender. If Kohl's Cash was redeemed, it may be refunded in the form of a KMC, which will be mailed to the customer.

We
apologize for the disappointment. On February 17, our records indicate the
Kohls.com order ending in 3535 was delivered. However, since this was not
received we refunded the full order, as a courtesy. As such, $52.74 will be
credited to the Master Card ending in 2064 and will post in an...

average of seven
days.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]I am still waiting on an email that was supposed to be sent to me on 01/04/16, and it is now 01/07/16. I have not received anything in the mail nor has this issue been resolved. I am still one nightstand short and it's been over a month. 
Regards,
[redacted]

Regrettably we are unable to resolve the customer's concerns with the sequence of numbers provided. We advise the customer to provide a copy of their return receipt for further research.

Kohl's strives to offer a
variety of promotions that all customers can take advantage of. Some products
are not discountable andexcluded from offers. These...

products are
identified by store signs and on the Kohls.com product page. Unfortunately “The
Balm” exclusionis
not a decision made by Kohl's, but by the vendor themselves. We are
unable to accommodate the customer’s request for monetary compensation. For additional information regarding exclusions please
visit Kohls.com.

We need more information if a receipt is not able to be provided. Can the customer specify the date and which store location the return was completed at, if possible, and the amount?

Our records show a return for Kohls.com order #[redacted] was processed on 10/27/15, back to the customer's Kohl's Charge account. We advise the customer to log in to their My Kohl's Charge account , or review their next statement for confirmation. Additionally, on 11/12/15, we processed the...

anticipated shipping credit for $20.29, back to the customer's Kohl's Charge account. We advise our customer to allow 10-14 business days for the credit to appear. We apologize for any inconvenience.

We apologize for our customer's disappointment and inconvenience. We have returned the original order back to the customer in the amount of $12.35. The customer should see the credit back to their Kohl's credit card within the next few days. We will consider this matter closed at this time.

We apologize for the inconvenience our customer experienced with Order 7363794875. As of 12/19/2016, UPS is confirming delivery of the package. Please advise if the item has been received.

We advise the customer to attach a screenshot
of the sale price in question, as our records do not indicate a difference in
price.

To further investigate this concern, please have our customer respond with the Kohls.com order number.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11750894, and find that this resolution is satisfactory to me. 
Regards,
Stacey C[redacted]

Our records indicate we received the customer complaint through another channel and have addressed her concerns. Our research shows the mis-shipped order was not due to a Kohl's error. The customer has been informed we are unable to accommodate her request for a refund.

I just want my money back. And an apology

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear belowit is clear Kohls is not going to ever actually allow me to speak with a supervisor or address this complaint. As they haveadvised I have called them MULTIPLE times. Each time I am told a supervisor willcall me and they never do.I am worn out by them.  Pleaseclose the complaint and mark it as unresolved.  I do NOT accept this as resolved because nothing has actually happened  
Regards,
[redacted]