Moore-Built Construction & Restoration, Inc.

We apologize for the disappointmentWe have credited $on October 2, 2017, to our customers VISA card ending in 0902, in compensation for the lost packagePlease allow an average of seven days for this credit to postWe have also emailed Blue Kohl's Cash to our customer, in the amount of
$40.00, which is valid for days

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I did call and ask to resend the items at the same price, but the request was not honoredAlthough, I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

We
apologize for the frustrationHowever, in accordance with our price matching
policy, found at; https://cs.kohls.com/app/answers/detail/a_id/90/kw/price%20matchKohl's,
Kohl's stores do not price match with Kohls.com, which include Buy Online
Pickup in Store (BOPUS) purchasesAs the item
was purchased on Kohls.com, and
picked up at the Warminster, PA store, via BOPUS, we respectfully decline the desired
resolution

We have reviewed the customer's inquiryWe
were able to verify the customer was indeed promised a $creditWe have
credited the promised credit to the customer's account. We advise
our customer to allow 10-business days for the credit to appear on her Kohl’s
Charge accountWe
apologize for the inconvenience

We
apologize for the disappointmentWe verified that packages in the Kohls.com
order ending in *** were lost in transitAs such, we initiated a credit for
these items in the amount of $55.95, which will post to the Kohl's Charge card
ending in in an average of seven daysAdditionally,
we verified that the
Kohls.com order ending in was not deliveredAccordingly, we issued a
credit in the amount of $12.23, which will post in an average of seven days to
the Discover card ending in ***Finally, Blue Kohl's Cash in the amount of
$was issued, via email, with a redemption period of days, in
compensation for the Kohl's Cash redeemed on this order

We appreciate our customer sending in confirmation of the shipmentWe have applied a credit to the customer's Kohl's Charge in the amount of $Please advise our customer to allow 3-business days

We stand behind the previous decision and consider this matter closed

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me provided that they follow through with the promised resolution My past experience with the customer service department of this company has been the same promise but with no follow through.
Regards,
*** ***

Our return policy indicates if a receipt was not present a corporate-issued refund will be givenThis does not indicate a check will be givenHere are the highlights of our return policy when a receipt is not present: •A full refund on your original tender if you paid with a Kohl's Charge or
any other major credit card•An even exchange•A Kohl's Merchandise Credit based on the lowest 13-week sale price•A corporate-issued refundThis information is listed online and in-storeWe advise the customer to reach out to our Corporate Refund Department directly for any additional assistanceThey can be reached at ###-###-####

Our records indicate that our customer received two Kohl's Cash coupons via email, when her two orders were initially submitted, on September and September As both coupons expired on October 1, we respectfully decline our customers request to have these coupons be reissued

Upon review of the original receipts, it does show a 10% senior citizen discount was applied, so our customer's shirt was $24.99, and $was deducted and it would also change the tax amount and adjust it accordinglyThe amount applied on the gift receipt is correct

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***,
and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
We have already handled the matter with kohls and they said they were going to make it right and let the Revdex.com know that this complaint can be closed because it was not only handled but handled to our satisfactionWe are extremely pleased with the customer service we received. Thank you

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11975923, and find that this resolution is satisfactory to me.
Regards,
Tammy H***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before
sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

We
apologize for the disappointmentWe verified that a package from the Kohls.com
order ending in was lost in transitAs such, on December 26, we initiated
a return for this item in the amount of $18.31, which will post in an average
of seven days to the VISA card ending in Our
records also indicate this item was reordered on November and was subsequently delivered, via
USPS, on December 9, at the same price it was initially purchased at

Customer worked directly with our Executive officesAt this time, we
consider this matter resolved

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
This has been very difficult and painful processI would think the Kohl's would do anything to satisfy a "most valuable customer", especially one that is part of their "Yes You" rewards programeven if it meant providing store credit or Kohl's cash to supplement the requested refundThis is a very unethical practice to modify only certain prices to lower the overall priceThat essentially passes the higher cost of the shoes on to other lower priced itemsNow I am losing money because you care about nothing but the saleIf only you had sufficient systems to allow an overall discount then we would not be in this predicamentI am sad to say that you will not only be losing a customer, but also the respect of a former employee at the corporate HQ in Menomonee FallsIt is saddening to see that this is what the company has becomeI remember the days from not too long ago when the slogan was "Yes We Can!"I guess those days are no longer I will just take my business to other retailers.
Regards,
*** ***

Some discounts may not apply to prestige brands of
cosmetics, skincare and select prestige brands of fragrance; select
electronics/electric brands; select sporting goods; and Nike merchandise
Please see the Terms & Conditions that you received with your coupon for
specific detailsI am
sorry that you were unaware of this exclusion when you
made your purchaseUnfortunately we are unable to accommodate the customer’s
request to discount the Nike itemThis not a decision made by Kohl’s, but directly
from the vendorTo resolve the matter we are offering to credit the difference
to the customer’s Kohl’s Charge accountWe advise the customer to reply with
the new order number for the credit

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I am attaching the receipt for $from task rabbit to this email, please mail the check to the below address: *** ***
*** *** ***
*** ** ***
Regards,
*** ***

We apologize for any confusion, but this coupons states ‘30%
Off When You Use Your Kohl’s Charge.’ While other coupons may allow for multiple
forms of tender, a Kohl’s Charge must be used as the tender for this particular
coupon