Moore-Built Construction & Restoration, Inc.

We
apologize for the disappointment. Please know that $21.99 was the sale price
for this item. As a 20% off coupon was also used, the correct amount was
refunded. As such, on November 4, $17.59 was credited to the Kohl's Charge card
ending in [redacted]. Also, on December 20, we credited the cost of...

shipping in the
amount of $6.00, which will post to the above referenced payment method in an
average of seven days.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The details in the response from Kohls stating that I would be eligible for only $50 cash back is incorrect. Please find the snapshot of the Kohls rebate form terms which clearly states that "Limit 5 rebates per product per household". Since I have 4 different products I would have been eligible for $170 cash back. I also had a chat with the Kohls Rebate customer care to confirm my understanding before placing the order and they confirmed that my understanding was correct and I will be eligible for the stated cash back. The kohls rebate chat reference number which confirmed the rebate is 1465143. The proposed resolution to replace the 40$ kohls cash with a equivalent 40$ gift card and to hold onto the slow cookers which I already have with me does not change the scenario.I would appreciate a better compensation for the miss from their part and also for spoiling my housewarming gift plans. Regards,
[redacted]

We
apologize for our customers disappointment; however, in accordance with the Yes2You
(Y2Y) Rewards Terms and Conditions, "we reserve the right to make
any adjustments to, including termination of, your Program Account at any
time." As a courtesy, we have re-enrolled our customers Y2Y Reward...

account,
and have credited our customer 6400 reward points, resulting in a $320 reward
certificate, which will be issued via email on December 1, and expire on
December 31.

We are more than happy to research our customers concern. The following link is the information we have on Kohls.com in regards to our rebates and promotions. All offers can be located by clicking the following...

link.[redacted]

We
apologize for the disappointment. As the address was inadvertently changed, on
December 4, we credited $33.79 in compensation for the missing items,
which will post to the VISA card ending in 3943 in an average of seven days.
Additionally, we removed the old address from the shopping...

profile to prevent
any address rerouting issues from happening again. Lastly, since unfortunately the items are now
out of stock, we would not be able to process a reorder.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. I do not understand what the resolution is. Or is this still being looked into?Regards,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

We regret to learn that the customer was unable to redeem her Kohl's Cash before it expired. Once the redemption dates have passed, Kohls.com and our store registers will no longer accept Kohl's Cash. In the past, stores may have made an exception to our policy to honor expired coupons; however,...

going forward this will not be the case and our policy will now be enforced. Regrettably, we are unable to accommodate the customer's request to honor the Kohl's Cash. We apologize for any inconvenience,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Kohl's states that it utilized the same order number to return two separately ordered Levi jeans and somehow feels justified in ripping me off in my return credit? Okay. Let's see what the New York State Attorney General's Office would say about shortchanging a customer on their refund credit. I will have to escalate this matter as I know the actions of the Revdex.com are limited and, if an agreement cannot be reached, which it appears it will not be, cannot force a resolution. 
Regards,
[redacted]

I am emailing you regards complaint ID [redacted].  I did finally receive a credit for the items I did not receive and also a UPS delivery for a big $1.73 Kohls cash they owed me. Seems like it would have just been easier to credit my card $50, but this company just did not get good customer service or a policy that allows for quick resolutions in situations like this.  I am satisfied with what happened, but I am not happy with their inconsistent and ridiculous store policies that prevent them from rectifying situations like this swiftly. I do believe that if I had not reported to the Revdex.com that I would still be waiting for a response from them and my money so I thank you for that.

Upon review of our customer's concern, we have determined the following. The customer placed Order 1829866598 on December 05, 2016. Once a order is submitted, the customer does receive an email generated automatically with all the details regarding their order including billing and shipping...

information. Our system does allow our customers a 30 minute window to edit or cancel a order their orders. Our customer first contacted Kohl's on December 08, 2016 to notify us if this. Unfortunately, the customer us still responsible for the package.https://cs.kohls.com/app/answers/detail/a_id/57/session/L3RpbWUvMTQ4MjI0...⇄

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.They can send the $25 gift card to: Revdex.com - please redact my address before posting to your website. Thanks.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
$20 Kohl's cash that I had earned was used on second order of $60.71 which was not received as well. So in return I will only get credited $60.71 loosing Kohl's cash of &20? Order placed on June 26th was not used with $20 Kohl's cash. 
Regards,
[redacted]

We have processed a return for Kohls.com order #4325936771 on 01/22/16, back to the customer's VISA ending in  2850. We advise our customer to allow 7-10 business days for the credit to appear. We apologize for any inconvenience.

Revdex.com:
I have...

reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have already spoken to the fraud department, and I was unable to reach a resolution. I was told the same thing that I've been told over and over. This is not a matter of fraud. This is a matter of Kohl's not issuing my FULL refund. They have only issued partial, and I am still missing $250. Kohls's isn't simply sending me in circles. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We apologize for the inconvenience and frustration our customer experienced with online Order 6970833421. We have processed a full refund for out customer in the amount of $264.99 which was applied to our customer's Visa ending in 4044. Please advise our customer to allow 7-10 business days for this...

to reflect on their credit account.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have...

determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have replied to the company directly now many times on this issue and they agreed and I have confirmation via email from them numerous times advising they will be issuing the Kohl's merchandise credit of $175 in the mail to me. I confirmed this over and over and they advised to wait 14-30 days which I did and have done. They continue to pass me from person to person with no assistance and this still unresolved. The receipt was included in the returned items to your company all of which has been confirmed received over and over with your customer service team. I have been asked then for the tracking of shipment which I have sent also over and over and now your representatives transposed. The number I gave them which I provided correctly and they are saying it's not trackablethis is again incorrect , here agin for the 24th time is the USPS tracking number confirming delivered in November,beer and you all haven't made this right and or issued the proper credits here [redacted] Tracking®Customer Service ›Have questions? We're here to help.Get Easy Tracking Updates ›Sign up for My USPS.Only applicable to visual users.Tracking Number: 9505500014545316000241 deliveredUpdated Delivery Day: Monday, November 16, 2015 Product & Tracking InformationPostal Product:Priority Mail 2-Day™Features:USPS Tracking™Up to $50 insurance includedRestrictions Apply Priority Mail Insurance info iconDATE & TIME STATUS OF ITEM LOCATIONNovember 14, 2015 , 12:52 pm Delivered MIDDLETOWN, OH 45044 Your item was delivered at 12:52 pm on November 14, 2015 in MIDDLETOWN, OH 45044.November 14, 2015 , 10:25 am Arrived at Post Office  MIDDLETOWN, OH 45042 
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the...

business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]