Moore-Built Construction & Restoration, Inc.

Revdex.com:
I...

have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The refund was for the incorrect value. Kohl's did not honor the price of my original order and in turn have charged me over $30 more than I should have been charged. According to my records Kohl's still owes me $37.79. I would like this issue fully resolved. Thank you.
Regards,
[redacted]

Revdex.com:
I have reviewed the response...

made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I DEFINITELY never received any kind of refund from Kohl's. It appears that the original order and the gift cards have been intercepted or something of the sort, since I have never seen them. 
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] ([redacted]) [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. I appreciate the effort to refund my second payment and ship me out a new stool, however, I still have not received the stool as of this email. The problem continues to be the false advertising and customer service that I and I am sure many other people received in an attempt to correct the situation. Kohls continues to insist that it was one stool per set, but that the picture shows two. I have attached a picture of the order, where it clearly states in the description that it is a two piece set.
Regards,
[redacted]

We will be happy to research the customer's inquiry, but we would need other information provided if possible. We would need to know which coupons they were, as well as a coupon code or a copy of the coupon.

We have processed a return for Kohls.com order #4340814675 on 12/28/15. We advise our customer to allow 10-14 business days for the credit to appear. Regrettably, the customer's desired merchandise is no longer available. We apologize for any inconvenience.

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I informed Kohl's multiple times that I moved to a new address[redacted]. Every time they said they sent me the rebate. But I NEVER received anything at all.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I am tired of re explaining my complaint over and over!  Kohl's initiated pickup from UPS of items I never requested be sent back and refunded. My daughter and son in law had to stop the pick up of multiple shipments of items I never requested be returned! This has been nothing but a hassle! I will never do business with Kohl's again and have shared my story with others. I had been a loyal customer, but now will take my money and business elsewhere! I know I have also influenced my friend and family to also take their business elsewhere!!
Regards,
[redacted]

As stated on the back of the receipt 'Did you pay with a check or debit card? You'll get cash, a Merchandise Credit, or a corporate refund. The refund was processed in accordance with our return policy. We apologize for the inconvenience our customer has experienced.

The customer's subtotal was $126.99, and he input the promotional code [redacted] to receive a discount of $19.05. After taxes, the customer's card was charged $117.38. Our records show a return for $117.38 was processed back to the customer's VISA ending in 0150, on 12/09/15. The customer received...

the correct return amount.

We
apologize for the disappointment. Our records indicate you spoke to the Kohl's
Corporate Refund Department on January 8, and were advised that a refund would
be processed. As such, a Kohl's Merchandise Credit (KMC) was issued in the
amount of $171.99, via mail, and will be received in an...

average of 7-14
business days.

[A default letter is provided here which indicates your acceptance of the business's...

response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.   Thank you for the quick corporate response, which restores my faith in Kohls.
Regards,
[redacted]

Our records show records all applicable return credits were processed on 12/08/15, back to the customer's VISA ending in [redacted]. We advise our customer to allow 10-14 business days for the credit to appear. We apologize for any inconvenience.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]My Kohl’s charge card was charged 101.10 for the item, not 90.40.   Please refund what I was billed,plus the $25 in Kohl’s cash!
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. Hi, Putting aside the $10 Kohl's cash, since they are focused on the a $12.xx for socks I ordered on the web site, they SHOULD'VE have been refunded as well since they were out of stick.When I placed my order on 3/24, my original order was around $220.xx (with the socks in the total). I put in the 15% off code, which dropped my total down. When I got the email confirmation, it listed the $220.xx. When I got home that evening, I went online to their customer service department. They told me the socks were cancelled as of out stock, which was fine, that happens. I said how my 15% off wasn't applied to my order and was told that was corrected and was refunded. The charge sat out there as pending for a week, but was never corrected. In the end, my charge at that transaction was $209.xx (the total minus the socks), which I was told I would have the 15% refunded.As for the $10 Kohl's cash, maybe their customer service people in the store should mention that. I explained my goal was to exchange the shirt, which they didn't have in stock. I then said I would like to exchange it for the two shirts I found and I could pay the difference. I was told they couldn't and I would have to return it and buy those separately. which was fine. There was no mention of deducting $10 from the return, she just went ahead and did it.As for Kohl's comment on my spending the Kohl's cash, it's not like I had a choice. The Kohl's cash was set to expire on 4/2 and per their web site, my order was not expected to arrive until 4/4. I am not sure how I would know there would be something that wouldn't fit before any of it arrived and if I had waited, the $0 in Kohl's cash would be $0. My order arrived after the Kohl's cash was used. Unlike Amazon, where you have your merchandise in 48 hours, Kohl's took a week before even shipping it. Thanks.
Regards,
[redacted]

Upon review of our customer's inquiry, our customer would need to contact ###-###-#### and speak directly to a representative to assist further with her return. They need information verified prior to processing her return.

We regret to hear of the customer's recent Kohls.com shopping experience. Our records show the return for Kohls.com order #[redacted] was processed on 01/23/16, back to the customer's VISA ending in [redacted]. We advise our customer to allow 10-14 business...

days for the credit to appear. We apologize for any inconvenience.

I don't think I'm a "most valued customer" after this experience.  Not being able to use my Kohl's cash in store due to flooding in our town and surrounding areas and simply wanting to use it online to apply towards a large order didn't make sense to me and I thought it was poor customer service. Adding in that a supervisor I spoke with that viewed my order, deleted the entire 36 items and put in a set of cookware in my cart did not help this situation either.  This entire experience wasted much of my and my families time and was frustrating for all of us.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]I reviewed the address in which the package was being shipped to PRIOR to confirming the order and it stated my home address which is in Kentucky. I leave for a cruise on Monday 3/14/2016 and needed the package quickly so I made sure all was correct. The package was shipped to Colorado by the error or glitch of Kohls Online as when the order was submitted it stated to be shipped to 616 Cleveland Ave Taylor Mill, KY 41015. I would have never shipped to Colorado as that would delay the package. The way this situation has been handled as if they do not make mistakes or glitches never happen are obsurd and poor customer service on top of the poor customer service I already received. They would not even contact FedEx to have the package rerouted...it was not attempted by anyone on their staff. I understand that errors occur and so should they. This was definitely a transmission error on their part...and they have done nothing to rectify it.If this would have been my error, so be it, I get it as I would have just sucked it up and had my daughter overnight the package to me and I would have called and said, hey I made a mistake can I have the package rerouted. That is not what happened. I can fess up to an error, but can they?I just want them to take the ownest of this as it was not my fault.
Regards,
[redacted]