Moore-Built Construction & Restoration, Inc.

As previously stated, we have processed a Kohl's gift card in the amount of $151.19, and have sent this via mail to our customers address. Please allow standard mail time for delivery of this item.  As no other compensation is warranted, we consider this matter closed.

We apologize for the confusion regarding our customer Kohls.com order. At Kohl's online checkout, you can only redeem 1 percentage off promo code and 1 shipping promo code. Below is our discounts/promotion inquiry from our site. The 30% promo code was applied, but not the 15% percent because it uses...

the greater amount to maximize your savings.  I have multiple promo codes and discounts.  Which ones can I use on my order?• Only ONE sitewide percent-off promo code can be applied to an order.• MULTIPLE dollar-off coupons (like Kohl's Cash and Rewards Cash) can be added to an order.• MULTIPLE department-specific dollar-off or percent-off promo codes can be applied to an order.• ONE sitewide percent-off promo code CAN be combined with MULTIPLE department-specific dollar-off or percent-off promo codes, but are applied separately (see details below).• Sitewide dollar-off promo codes CAN be combined with sitewide percent-off discounts, but cannot be combined with similar offers.• A free shipping promo code CAN be combined with ANY other promo codes or discounts on your order. Shipping promo codes are handled separately from other promo codes and coupons that apply to the merchandise on your order.• A maximum of four promo codes can be applied to an order. (There is a limit of two promo codes on a mobile device.)

We regret to hear the customer has not received Kohls.com order #[redacted] . On 12/14/15 we processed a return back to the customer's [redacted] card ending in [redacted] for the order. We advise our customer to allow 10-14 business days for the credit. We apologize for any inconvenience.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. The response is not acceptable. In the file, it is apparent that Kohl's messed up this order completely and caused me several inconveniences which were included in my last complaint. This needs to be resolved and Kohl's can be assured that this will be he last time I order anything from them. I've spent over 2k this year alone! 
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

As
our customers shopping pattern violates the Kohls.com Terms and Conditions, we
have made the business decision to cancel out the issued Kohl's Merchandise
Credit(s) (KMCs). For additional information, please reference the following
legal notices found on
Kohls.com; https://www.kohls.com/catalog/common/content.jsp?pageName=legalnotic...⇄ /> Our customer is more than welcome to continue to shop in any Kohl's store;
however, we have permanently suspended their Kohls.com shopping account,
prohibiting future purchases from being made. As such, we stand
behind the previous decision and consider this matter closed.

We apologize for the inconvenience our customer experienced
due to not being able to place his order on Kohls.com. Upon review, we did
remove any restrictions in place, which were preventing the order from being
processed. We also will be happy to honor a 30% discount off of a future order
as a...

one-time courtesy (exclusions may apply).

First and foremost, we wish to extend an apology for the unfavorable experience our customer recently had with us. We strive to deliver the highest level of customer service, and regret that we did not meet our goal and, more importantly, our customers expectations. We expect our...

associates to accommodate our customers in a courteous and professional manner. Please know that our customers comments are instrumental in helping us to improve processes and ensure that all customers have a great experience with Kohl's. We are grateful for the feedback. We have sent our customer 30% coupons that may be applied toward a future purchase for the inconvenience they experienced.

Revdex.com:
I have reviewed the response...

made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]My receipt does not state this, nor is it posted anywhere in your Stroudsburg, PA store.  Staff should tell customers the new policy!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] The ticket I was given did promise I would get the tv that is why they gave them out it had nothing to do with the price of the item..The store even admitted they had made a mistake and given out the wrong tvs by accident to other people.

We apologize for the disappointment. On November 10, our records indicate that our customer returned the incorrect merchandise to the [redacted], PA store for a full refund in the amount of $132.25. This credit will post to our customers Kohl's Charge card ending in [redacted], in an average of seven...

days.

We have apologized for the customer's poor customer service experience, and thank them for their feedback. Regrettably we are unable to accommodate their request for a credit.

We apologize to our customer for the inconvenience they have experienced. A refund for the amount of $42.78 was applied to our customer's account today. The boots were $49.99 minus a 20% discount which came to $39.99 plus tax.  This adjustment will reflect on the account statement.

Our records do not indicate a gift card was promised to the customer. If the customer is referring to a rebate, the customer should contact the manufacturer directly. The requirement of each rebate is set up and specific to each vendor of our merchandise. We advise the customer to respond with any...

corresponding documentation from Kohl's in regards to this gift card.

We stand behind our previous response. We do not accommodate for lost Kohl's Cash.

We apologize for the inconvenience and frustration our customer has experienced. We are more than happy to partner with our rebate department to research our customer's concern. Once a response is received, we will be happy to reach out to our customer.

[A default letter is...

provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I look forward to hearing directly from the company 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending...

it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We will be more than happy to research our customers concern. In order to research further, we are requesting a copy of the rebate information to our rebate department please. if possible.

Upon review of the customer’s concern, it appears that
regrettably her purchase was not made during the qualifying dates to earn the
rebate. The requirement of each rebate is set up and specific to each vendor of
our merchandise. The specific rebate qualification period is a decision...

made
directly by the manufacturer, not by Kohl’s. Kohl’s is unable to comply with
the customer’s request to issue the rebate outside of the dates established by
KitchenAid.

Although I was finally able to use the expired Kohl's cash, it took a total of literally hours on the phone to do so. I believe Kohl's policy should be to issue some sort of non-expiration merchandise credit in these situations where an order that used Kohl's cash was canceled. In my case, the value was technically put back on, but since the cash expired before I even knew of the cancellation, the only way to use it was to call in and have a rep use it manually.