Moore-Built Construction & Restoration, Inc.

It is unclear why the shipping company was unable to deliver the
merchandiseFor security purposes we are unable to process a new order on the
customer’s behalfWe have processed a credit back to our customer’s VISA for
Kohls.com order number ***We advise our customer to allow
10-
business days for the credit to appearWe apologize for any inconvenience

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID 11905550, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Although the business finally did what was right by giving me the refund originally promised by the supervisor I think that this is still an unfair way to settle my complaintI spent over three hours trying to resolve something that was promised to me and it is unfair that I had to spend that much of my time just to have them do the right thingI believe that the company should do something to rectify The amount of time I spent and the hassle that I went through speaking to over seven different agent just to be given my money backIt's been horrible customer service and it is an extremely poor reflection of the company that a customer would have to go through this much of a hassle just to get their money backKohls should at least offer some kind of monetary compensation or gift card for the inconvenience that I experienced due lack of professionalism on their partI spend a lot of money at the store and it is making me consider not going back there again and advising my mother to close her account as well
Regards,
Jennifer L***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my
complaint. For your reference, details of the offer I reviewed appear below
Carrier: Nonstop DeliveryThreshold Service Tracking #: *** This tracking number doesn't exist in their system.Answear is general way .where's second order?????????Where's refund for shipment cost for first stealing order?????My birthday is July wheres table ??/It looks like I have to celebrate without table set on floor,"Thanks" for Kohls for providing me the "best " gift ,everything in negative meaning.
Regards,
*** ***

Revdex.com:
I have reviewed the
response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer reviewed appear belowI want to hear from someone before I consider this matter to be handledI do not just want some generic response of we have forwarded it onThis is not good business practice or customer service
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

We regret the customer received misinformation from one of our Kohls.com associatesAdditionally, we regret any inconsistencies and multiple contacts enduredWe would like to assure the customer that this is not indicative of our serviceThe customer’s concerns have reached a high level and have been shared with our E-Commerce Executive Department to ensure that our best practices are executed

Based on our research,
we have found that our customer has a history of reporting a large number of
danged items, missing items, and missing package claims, resulting in
substantially
large credits given to the customer as a courtesy without
verification of his claimsWhile we understand these types of incidents happen
from time to time, it is regrettable to see the frequency in which it was
reported as happening to our customer.
After consideration of
our customers shopping history and the number of claims he has requested, we
feel that it is no longer in Kohl's best interest to allow him to continue
shopping with us onlineHe is more than welcome to continue shopping with us
in our brick and mortar Kohl's stores; however, his account information has
been blocked and will not allow future orders to go through the fulfillment
processAdditionally, we will not be crediting our customer for Kohl’s Cash
relating to order #6056734931; order #6142319504; order #We apologize for any inconvenience this may
cause

In the event that a customer would need to complete an even exchange (same item and price, different size or color) for an item, this can be done with a receipt at any registerAn even exchange must be exactly even (based on the original or clearance marked price tag) in order for an exchange to be
processedIf the items are not an exact even exchange, a return will be processedWhen a receipt is not available a refund in the form of a Kohl's Merchandise Credit will be issued for the items’ return valueWhen items purchased using a Kohl's Cash coupon are returned, they are subject to adjustment based on the value of the coupon usedKohl's Cash returns are handled in the same manner as returns for items purchased using a percent-off couponOur policy is outlined in the disclaimers associated with all of our coupons and discountsWe are unable to accommodate the customer's request for any additional credit based on the above informationWe appreciate the customer's feedback and apologize for any inconvenience that this matter may have caused

We are more than happy to research our customers concerns, but more information is needed. • Is the customer able to provide gift card numbers?• Can the customer attach the front and back of the gift cards to the complaint, for further review

On Thu, Jun 11, at 12:PM, *** *** *** wrote:I have received a phone call from Joanie in the executive offices of KolhsJoanie is looking into my concerns and that's all I wanted someone to investigate my problem,no matter the outcome I just wanted
someone to investigateI am satisfied with having Joanie's phone call and you should consider this case closedThank you for your assistance. *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
The email I received from Kohls.com appears to be a different amountPerhaps the shipping was not to be creditedI am FINE with only receiving the amount provided in the email I received, but would like clarification so I know what to expect to see in my bank account.
Regards,
*** ***

We apologize for the inconvenience and frustration our customer experienced with their BOPUS orderIs the customer able to attach their order confirmation so we may research our customer's concern further

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I want a break down of this refundI dont care about kohls cash because I wont be doing more business with them
Regards,
*** ***

Our records show a return for the missing items from Kohls.com order #*** was processed on 01/14/16, back to the customer's VISA ending in ***We advise our customer to allow 10-business days for the credit to appearWe apologize for any inconvenience

We apologize for the length of time it has taken to
resolve our customer’s concernOur customer was contacted today (03/24/2016) by our Corporate
Refunds Department and they were able
communicate information to him about his Corporate
Refund

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. My apologies for dragging this out - the final refund deposit cleared my account this morningThank you for making this right - it's appreciatedI now fully consider the matter closed and my coffers fully remunerated
Regards,
Tyler ***

Revdex.com:
I have
reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] I beg to differ! See email attached stating that my card would not be charged! My card was charged, whether or not the processing went through my funds were not available and caused me a GREAT AMOUNT OF FINANCIAL DIFFICULTY FOR THE WEEK, not to mention the endless phone calls Ive had to make and time I have invested in trying to get everything straghtened out AND THE MISCONCEPTION AND LIES FROM KOHLS REPRESENTATIVES!!!!! Not to mention as well that this seems to be the new way Kohls practices business based on their NUMEROUS complaints on their social media page! You have FINALLY released my funds as of this monring, days later, but I feel some sort of store credit is in order for the amount of frustration and the time and energy and stress this caused me all week long!
Regards,
Tracy ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[I read the legal terms word for word and nothing in their gives Kohl's the right to steal monetary value off a gift card or merchandise credit based on any policies or any type of business decision you choose to make. Since your response indicated you have the right to do so, could you please copy and paste that section since I must have missed it. I don't believe any organization has the right to issue a store credit and then unilaterally decide to take it back when it has actual cash value that a customer owns. This issue has not been resolved and thus far your responses have not stated or proven Kohl's has the right just take money back. I look forward to you specifying this legal right in your terms and conditions based on the link you provided.]
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I was offered an exchange in the form of an item I never intended to purchaseIf the error had been mine, I would agreeHowever, the store represented the item incorrectlyThe packaging indicated two stools were being sold when they only sold oneIn the case where the store misrepresents an item, a full refund should be offeredOr at the very least, allow the consumer to exchange for a higher priced item and pay the difference, or in my scenario, the exchange was $difference ($vs the $original item)I was willing to lose the dollar, and walk away with replacement items that I could potentially use, but instead was forced to purchase something that I have no use for
Regards,
*** ***

Is the customer able to fax in the gift card number so we may reverse the transactions immediatelyThe fax number they can be sent to is *** or he can attach them to the complaint in a document, if possible

I feel that we should be compensated for having to travel to a difference store to get the merchandise we wanted because the store that's less than five minutes from our house wouldn't honor the coupons