Moore-Built Construction & Restoration, Inc.

We have processed a credit for the damaged item from Kohls.com order #*** on 12/21/We advise our customer to allow 10-business days for the credit to appearWe apologize for any inconvenience

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer
I reviewed appear belowthe location was the Kohls on Niagara Falls Boulevard in North Amherst, NY
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. The matter is not closedOver the course of the years I have visited the store the item was purchased at multiple times and spoke to every store manager availableI have contacted Khol's customer service via phone and email and have also contacted Khol's Corporation HeadquartersThis matter has never been resolved and no solution has ever been provided by Khol'sI have contacted ever financial institution that I have had an account with or credit card throughOnce the card is no longer valid due to the account being closed, the card expiring or no longer possessing the card nothing can be adjusted or processedMy last correspondence with Khol's I was told that the credit never shows applied and that the refund was in lieu of cyber spaceWe are taking about what is alot of money to me and Khol's has the returned item in their possessionI would like a check for the original paid amountThis matter is no where near closedI have been in contact since the return and have done my partKhol'sis failing to provide my refund or handle the matterWhen I do contact Khol's customer service or visit the store for resolution which indeed has been years I am receiving the response that after year the receipt is no longer in their system and told to contact the corporation headquarters where I have been given the run around and told evertime the will research my matter and call me backNever have I received a return callSince the date of return this matter was never taken serious or made a priority by Khol'sI will proceed to a civil suit if my matter is not handled adequately and promptlyContacting the Revdex.com is my last attempt to get my return processed and resolved before taking legal actions
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

We apologize for the
disappointmentPlease know that doorbuster items were sold on a first come,
first served basis, and once an item sold out online, we did not replenish
inventoryAdditionally, we are unable to determine when we will receive
additional inventoryAs such, we respectfully
decline the "desired resolution"
requestHowever, they are welcome to periodically check Kohls.com, and if
available, purchase this item at the current selling price

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. I tried to call 888-553-once but automatic response says the call cannot be completedAnd I actually called Kohls many many times but none of their customer service can solve this problem for me.Please let Kohls reply with detailed reason of why they can't refund my Kohls cashAnd what they can do else to my problem
Regards,
*** ***

Our customer advised by our online department via email to go into the store obtain the tender used for her online order, which was cancelledIt is documented in our systemThe email was sent to the address on the order initially

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I stand by my claim and this case is not close since a full refund is not possible I just want my product back that I paid $I no longer want a refund.
Regards,
*** ***###-###-####

We have provided the address to our rebate department The rebate will be processedOur customer should receive it within 5-weeks

Once the redemption dates have passed, Kohls.com and our
store registers will no longer accept Kohl's CashIn the past, stores may have
made an exception to our policy to honor expired coupons;
however, going
forward this will not be the case and our policy will now be enforced
Regrettably, we are unable to accommodate your request to honor the Kohl's
CashWe apologize for any inconvenience

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
This is the exact same thing they have promised for the past months and have not delivered on. I would rather have the $refunded to my credit card so I am not forced to do business with Kohl's Corporation again to get my daughter's $Crhistmas present amount back. If Kohl's Corporation follows through on this promise I will consider this matter closed. I will reject Kohl's offer until such time as I receive the refund to my Mastercard and the giftcard in the mail. Please check back with me on March 31, 2017, to see if this matter is resolved
Regards,
*** ***

We are more than happy to research our customer's concernMore information is needed on our end in order to resolve our customer's concern.• How were these purchased? In-store or online?

It appears our customer has already been credited as of February 05, For Order 7709702165, we processed a credit for $on January 17, to their Kohl's Charge For Order 6971824737, we applied two credits, one in the amount of $and the 2nd for $which was applied to
the Kohl's Charge tendered Please advise our customer to allow 3-business days for this to post on their account

In order to address our customer's inquiry, please have our customer provide their order number

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I believe Kohls had an error in there advertising or listing onlineI have attached a copy of the first orderWhich clearly states that it was for a setWhen I only received stools on that order and tried to figure out what happened to them I took it as they were lost or stolen but it is clear that they never made it to me. So I reluctantly ordered the same item againAt this point in time apparently Kohls decided to have the price be for one stool instead of two, (it what I get from there email)I ordered the same item I previously purchasedWhat a scamI should be reimbursed for half the cost of my order if I am not going to get the other stools
Regards,
*** ***

We have applied a credit in the amount of $to our customer's Kohl's Charge ending in Please advise our customer to please allow 3-business days for it to post

We stand by our previous statement. We stand by our previous statement, and consider this matter closed

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I do want to say it cost $to overnight the package but I guess this is middle ground
Regards,
*** ***

We apologize for the inconvenience our customer has experiencedOur records indicate the vendor is attempting to pick up the sofa with a recent attempt made on 1/6/A refund for the amount of $was processed on 1/4/Previously, on 12/10/15, the $shipping surcharge was
creditedBoth adjustments will show on the customer's method of payment for this order

In order for us to research our customer's concernWe are requesting our customer provide an order number so we can look into our customer's concern further