Moore-Built Construction & Restoration, Inc.

We apologize for the disappointmentOn March 14, our records indicate that the incorrect item was refunded, in the amount of $4.79, and will post to the Kohl's Charge card ending in in an average of seven daysFurthermore, on March 19, the remaining items in the Kohls.com order ending in
were returned to the Plantation, FL Kohl's store for a full refundAs such, an additional $was credited and will post to the same payment method as noted above in an average of seven days

My problem is still not resolvedI'm very dissatisfying with Kohls. They shipped my item through their own carrier and they are refusing to contact their carrier directly to follow up on the issue to try to solve the problem. I was not the one who lost the itemIt was their carrier! I have never see the package and they want me to get the police report? How would I describe about the item to the police? Why should I have to go through that? After this resolved, I will never ever shop online with kohls again. BAD BUSINESS!!!!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. Both items were no creditedThe representative at the store told me one of the items were not returned but they could not return it because it was a different itemThis was all because the item return was return as a different item, then when I went to return that item, I was told it was already returnedThis is the original problem I have been having for months nowI have provided receipts and explanations, please apply the credit
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Thank you for the quick response I actually have one more thing regarding this returned order needs to be solved The rug I purchased came in wet due to the improper wrapping, the rug has been returned, however, the special shipping charge of $was not refunded to me Please add this $into the refund amount, which will make the refund to $in total. Thanks again.
Regards,
*** ***

We have processed a return for our customerA credit was
applied to the Kohl's Charge ending in in the amount of $Please
advise the customer to allow 3-business days for it to post to their account
We apologize for any inconvenience

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below This matter is not closed. The transaction was not correct because the items were not rung up together so that the proper discount was applied. The Kohls cash was used correctly and for the right amount. The iscounts were not applied properly and there should be a $credit. Thank you for taking care of this matter
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Heather ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Nicole ***

To research our customers complaint, we would need additional informationPlease have our customer explain in detail why he is claiming there to be a pricing error on the item

We apologize for the disappointmentWe have processed UPS
pickup requests for all three inadvertently shipped ordersAs such, UPS will
retrieve these items from you, in an average of 1-business days, and send them back to our warehouseWhen picked
up by UPS, a full refund in the amount of
$will be credited to the
Master Card, ending in 0595, in an average of seven days

We appreciate our
customer contacting Kohl's Department Stores about our Black Friday adWe regret to learn
that the advertised television was not available when you visited our storeWe
make every effort to ensure that we have enough merchandise to meet the needs
of our customersHowever, on
occasion, an item may out-sell our expectations
or we may not receive the anticipated stock amounts from our vendorsIn
addition, please be advised that the selection of merchandise may vary by
storeSome merchandise may not be available at every store and merchandise or
promotional offers available online at *** may vary from those offered in
Kohl’s storesIn the case of our
recent Black Friday ad, we included a disclaimer stating that the Doorbusters specials
were available while supplies lastOur products are placed in our advertisements
in order to alert our customers of the sale price of that item, based on
availabilityThis information is stated on the back of our sales flyers

We
apologize for the disappointmentPlease know that doorbuster items were sold on a first come,
first served basis, and once an item sold out online, we did not replenish inventory
Additionally, we are unable to determine when we will receive additional inventory
As such, we respectfully
decline the "desired resolution"
requestHowever, they are welcome to periodically check Kohls.com, and if available, purchase this item at the current selling price

Revdex.com:
I have reviewed the
response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Please send to: *** *** *** *** *** ***]
Regards,
Angela ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] We did previously to this complaint and they could not
Regards,
*** ***

On 12/30/15, a refund was processed in the form of a Kohl's Merchandise Credit (KMC) and a new order was submitted with the KMCAll funds involved were isolated from the bankcardWe apologize for the inconvenience our customer has experienced

We have agreed to apply a $credit to our customer's Kohl's Charge ending in Please advise our customer to please allow 3-business days for it to process

We apologize for the disappointmentHowever, premium electronics, such as the Apple Watch, purchased from November - December 25, may be returned by January 31, with original packaging and a valid receipt or account look-upUnfortunately, any return attempted to be made after January
will be denied, per our modified return policyFor additional details on this policy, please reference the following link; https://cs.kohls.com/app/answers/detail/a_id/893/kw/modifed%20return%20policy

[A default letter is provided here which indicates your acceptance
of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is ok with me, although I feel I should also be credited for the additional $that I had to pay per chair, and since I never received the chair, I should also be credited for thatI did have to call back Kohl's again on November 6th and then from that conversation and follow up e-mail, I had to call UPS and verify with them that I did not receive the chairIt was only after these additional steps by me that I finally received my creditI am extremely disappointed with the way Kohl's handled this situation, and as a long time customer I believe my days of shopping at Kohl's are coming to an end
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I'm impressed you got a response from Kohl's, I was never able to. Since a promise to call me doesn't resolve this issue I cannot say the issue has been resolved. At this point, I have already listed the desired outcomes that I would acceptIf the Kohl's contact wishes to propose alternatives (or accept the solutions I've outlined) they should do so here within this Revdex.com complaint. That way Kohl's handling of this issue can be seen by me, the Revdex.com, and others who view this complaint.
Regards,
*** ***

We are extending the offer to honor the Kohl's Cash as a courtesy to the customerAs previously stated our records show the anticipated Kohl's Cash e-mail was sent to ***, with no indication of the message being undeliverableIf the customer wishes to redeem the offer, he may reply to this complaint with the new Kohls.com order number, and we will credit them accordingly