Moore-Built Construction & Restoration, Inc.

Per review of Order 6929199349, it appears the item has been delivered to a UPS facility and was picked up at a UPS CenterUPS has confirmed no investigation will be done since the package has been picked upIf the customer wishes to pursue an investigation, it is recommended the customer file a
police report and partner with UPSKohl's did fulfill the order and provided the item for deliveryAt this time , we do consider this matter closed

We regret the customer did not receive her original receipt for Kohls.com order #***At this time we advise the customer to reply with the number under the barcode on her Kohl's Merchandise Credit (KMRC)We are more than happy to void the KMRC, and credit the VISA accordinglyWe apologize
for any frustration

In order to research our customer's concern, more information needs to be obtainedPlease have the customer provide the following information:• How was the crib purchased?• Copy of transaction receipt if possible?• More details in regards to what occurred when return was made?

[A default letter is provided here which indicates your acceptance of the business's response. If you
wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

We will be happy to research our customer's concernDoes the customer have a receipt for his transaction

We appreciate the customer's feedback and apologize for any inconvenience that this matter may have caused

We apologize for any inconvenience the customer experienced due to having their order cancelledIn order to resolve his concern , the customer would need to call in and speak to our fraud departmentThe number they can be reached at is ###-###-####Once he has reached out to them , we will be
more than happy to reinstate the tender used on Cancelled Order 4***

We apologize to our customer for the
frustrationWe have been in contact with the vendor, who will reach out to our
customer via phone within to hours from September 20, to schedule
delivery of the new box springWe will not be scheduling a pickup for the
mattress, as it was not damaged

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
It is not just disappointment but I believe it is unethical and against business practice to mislead and falsely advertise a product and price to consumers I am still requesting the price that was advertised including rebate be honored as it was on your product pageIf not I would appreciate the Revdex.com forwarding me to whatever government agency handles misleading advertising or a direct call from a representative with Kohl’s Executive Level Support Team would also be welcomedThank you for your continued assistance with this matter
Regards,
Elizabeth ***

The customer was activated in our Salesforce Marketing Cloud and subscribed to our website on 01/22/ The customer should be advised that MVC shipping codes are only sent out periodically on a quarterly basis Additionally, the Advisor in the Executive Office did attempt to contact the customer both via phone and e-mail to no availWe apologize for any additional disappointment

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
Providing I get the credits promised in reference to complaint ID ***, this resolution is satisfactory to me.
Regards,
*** ***

Kohl's stands by their premium electronics policyAt this time, we consider this matter closed

Our gift
registry contains the bride and groom's names, the date of the event, the state
of the event, the desired items, the
quantity of each item requested and the
quantity of each item purchasedKohl's does not collect customer's private
information such as their name, with each gift registry item purchased
Currently, we are unable obtain information from the registry on the name of
the customer that purchased each gift itemWe
are unable to advise when he may receive an item purchased through the registry
as we do not collect purchase details regarding the itemThis would require
tracking customer information and as stated we do not collect this information
In addition, items may have been purchased in-store and not only online

We reviewed the call related to the customer's concerns The associate advised the customer several times that we do not price match exclusive itemsShe also had the option to cancel the order when she was informed that she would only receive $in Kohl's cashCustomer was aware we would
not price match and she knew she did not receive the Kohl's Cash but she requested for us to submit the orderAdditionally, the customer's concern escalated to the Executive Office where this information was reiteratedThe customer was also provided a $gift card by the Executive Advisor for her frustrationsWe are unable to comply with the customer's requests

We apologize for the inconvenience our customer experienced with their online order It appears we have already processed a return for our customer as of December 04, At this time, we consider this matter closed

We apologize for the inconvenience and frustration our customer experienced with their cancelled online orderIn order for us to research further, we are reques*** the Kohl's Cash numbers entered on the order or the proof of how the Kohl's Cash was earned by our customer

We apologize for the customer's disappointing Kohls.com experienceTracking information confirms the first set of headphones has been returned to Kohl'sA full refund has been issued for the headphonesThe return credit will be applied to the original method of tenderIf Kohl's Cash or Kohl's
Rewards Certificates were redeemed in the purchase, they will be refunded in the form of a Kohl's Merchandise CreditWe ask the customer please allow an average of seven days for a credit card refund to be visible on her end and ten business days to receive the Kohl's Merchandise CreditThe customer's complaint does not indicate the second set of headphones has been returned and we are not able to locate evidence of a returnWhen this item is returned, a refund will be issued in accordance with our policy

We apologize for our length of time it has taken to resolve our
customer’s concernThe customer was partially refunded for order of
3/5/with $being credited to her MastercardThis can take up to business days to
fully processWe have processed her remaining refund today,
3/10/2016, with $
going back to her Mastercard and $going onto a Merchandise Credit that
will be mailed to our customerWe are also including a $Kohl’s Gift card to
compensate for the amount our customer paid for shipping, this will be sent along
with the Merchandise Credit

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that although this resolution is unacceptable I will succomb that it is satisfactory in order to not waste anymore of my time Although kohls still has not reviewed call and addressed that I incurred financial hardship due to their customer service charging me for overnight delivery and guarantee of refund with no follow throughI was charged twice for one orderI was inconvenience by not only having to scramble for xmas gifts but then wait in line and return items received well after guaranteed delivery dateTheir pathetic apology is not enough and this process is pointlessRevdex.com SHOULD BE ASHAMEDI am done wasting my precious time when this corporation will never be held responsible
Regards,
*** ***

We
apologize for the frustration and disappointment; however, we respectfully
decline the request to be credited for the ringWe are able to send the ring
out for repair, but would need additional information to proceedPlease send
pictures of the ring in its current condition, as well as the
rings SKU, or box
information, so we are able to properly identify the ringOnce received, we
will inform the Wheaton location that the ring will be dropped off, and to be
sent out for repair. When the ring is ready to be picked up-within
2-weeks of the drop-off date-the Wheaton location will contact our customer
to arrange pickup