Moore-Built Construction & Restoration, Inc.

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Before I stated a formal complain via Revdex.com, I tried to contact Kohl's multiple ways to have this resolveUnfortunately, my initiative were met with several dead endsI want an actual Kohl's person to contact me, at the level that will not just listen but take my concern an look into the issueThat issue is a store reselling used goods multiple timesIs this an acceptable way to do business in Kohl's mind? If so, I have no problem getting the local media/national media involved to address the issue of reselling used products as new. Also, the offer of a $gift card is not a acceptable means to my complaint. The one time coupon alone I used was more than $offered via gift cardSince my initial complaint the model purchased has been removed from the site, thus making me purchase a higher priced modelI was not reinstated the coupon to use on my next purchase

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I had, very much, wanted to purchase the Nightgown; that didn't come in the package that it was supposed to (the receipt, enclosed in the package, with (2) other identical nightgowns (in different colors); even said it was included even though it was not). In fact, all a Kohl's Representative-that is helping me with this problem-would have to do would be to look at an order or two, that I placed after the order with the nightgown; in it, that wasn't received. They would see that I did, in fact, order - a second time - the very same nightgown; to hopefully ensure that I would finally get it (which I did, in that second order, for it). So I went through all of the trouble (and I'm not even sure that I got the same price deal that I was going to get on it the first time) to order it a second time because I wanted it so badly. It was not my fault, that I didn't receive the nightgown the first time I tried to buy it. I paid for it and just wanted to get the whole amount back, that I was out, for not receiving it. It didn't and still doesn't matter, to me, whether I am refunded with all cash or partly cash and partly Kohl's Cash (which the latter is how I paid for it, anyway). So I am very happy to finally get the whole refund (partly Kohl's Cash and partly Credit Card) back. I am just very disappointed, that such a loyal Kohl's Customer (as myself); had to make a couple of phone calls, an email and a Revdex.com Complaint; just to get back what I rightfully should. It will make me think twice, in the future, about making more purchases; with Kohl's. Thank you for finally giving me a Full Refund.
Regards,
*** ***

Our records indicate that on 10/13/a credit was processed for the shipping charge of $9.29. This adjustment will reflect on the customer's bankcard statement

Revdex.com:
I have reviewed the response made by the business
in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I believe since these types of expiration dates was new when returning items, Kohl's should make accommodation for this new policy.
Regards,
*** ***

Our records indicate the email
address of [email protected] is
not subscribed to marketing emails. To subscribe to marketing emails
the customer needs to visit this page and subscribe: http://www.kohls.com/homepage/sale_alert_signup.jsp

We
apologize for the disappointmentWe issued a $Kohl's gift card, via
mail, in compensation for the lost Kohl's Cash, which should be received within
7-business days

Our customer needs to speak to our Corporate Loss Prevention DepartmentIt appears we have attempted to reach out to her numerous times to discuss her corporate refund and have been unsuccessful at making contact with our customerOnce she returns our call, we will be happy to issue her refund as
soon as possibleThe number she can contact us at is ###-###-####

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me Thank you so much for helping me out
Regards,
*** ***

We apologize for the disappointmentAs we strive to deliver
each Kohls.com order within 3-business days from the date they are submitted, occasionally there are circumstances outside of our control that could delay shipmentWith this being said, we verified the Kohls.com order ending in was delivered, via USPS, on December If the item is the wrong size and color, please return this to the nearest Kohl's store for a full refundAlso, as previously mentioned, Yes2You Reward points were credited to the customer’s accountA shipping charge in the amount of $was also reimbursed, on December 16, which posted to the VISA card ending in ***

We
apologize for the disappointmentAs we strive to deliver each Kohls.com order
within 3-business days from the date they are submitted, occasionally there are
circumstances that could delay shipmentWith this being said, our records
indicate the Kohls.com order ending in *** was
delivered, via UPS, on December
Additionally, on December 19, we credited the full Kohls.com order ending in ***, in the
amount of $72.41, which will post in an average of seven days to the Kohl's
Charge card ending in ***To avoid instances like this from happening again,
we removed all payment information from the Kohls.com shopping accountIt is
also encouraged that the password gets updated to one that is strong and
encrypted

Is the customer please able to confirm the location of the store in question?

At Kohl's we are proud to offer quality merchandise at a great price with both our name brand and private label merchandiseWe regret to learn that we have disappointed the customerThe customer may return any item, at anytime, for a full refund with a receiptReturns without a receipt will
receive a Kohl’s Merchandise Credit based on the lowest sale price, good toward any merchandise throughout the store.At this time, Kohl’s return/exchange policy is posted in our Customer Service areas, on the back of our sales receipts, and on our web-site at Kohls.com for the customer's convenienceWe are unable to comply with the customer's request for a credit, as we would require proof of purchase

Our records show that on 12/18/the customer contacted us to confirm that she received Kohls.com order #*** from her neighbor

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI don't agree with the practice of cancelling an order that was sent to an alternate address that is found on my Kohl's account, but I appreciate the quick response by the company.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID
***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** *** I am Not very satisfied with kohls assistance with resolving this matterI will not do business with kohls again, and I will recommend to others not to do business with kohls.com!!!!

Kohl's does stand by it's previous statementAt this time we do consider this matter closed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I only ever received $in Kohl'sSo I never even received the other $that they're actually willing to admit that I was entitled toAs for their constant claims that my order was placed outside of the earning period, it was after midnight on November I have a screenshot that I'm attaching that very clearly shows three orders placed during the earning periodI am still due $in Kohl's cash, which is perfectly within their ability to doThey just seem quite determined to follow poor business practiceThis was my first time ever shopping at Kohl's and I can tell you that their first impression has left A LOT to be desired.I still insist that I am due $in Kohl's cash and that's what I would like
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** *** ***

We have credited the $back to the customer's accountWe advise the customer to allow 24-hours for the credit to appearWe apologize for any additional disappointment