Moore-Built Construction & Restoration, Inc.

Upon review of our customer's concern, it does show for online Order 6902955256, the customer was advised to take item to the store to receive creditThis is documented numerous timesThat is why the customer has yet to receive a creditThe customer would need to take the item to the store so we
can process accordingly and send out the correct item

As previously discussed, the Kohl's Charge card used on the initial order will be credited in an average of seven days from the date of creditFurthermore, the Kohl's Merchandise Credit (KMC) was issued, via mail, and will be delivered in an average of 7-business daysAs such, we consider this matter closed

[A default letter is
provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

We are more than happy to research our customer's concernAre they able to send us a screen shot of the coupon they received via mobile alert

We apologize for the disappointmentOur records indicate that our customer spoke with the Kohl's Corporate Refund Department on December 18, and were advised that a Kohl's Merchandise Credit (KMC) will be issued, via mail, in the amount of $As such, please allow an average of 7-business
days to receive this

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Although I received the additional credit of $on 10/14/1*, there is still an outstanding credit of ($18.94) needed to adjust the purchase price of the replacement item to equal that of the original. Again, if any of my previous emails to Kohl's were read, this would be very clear. I've attached a spreadsheet to illustrate all of the transactions and further clarify the amount still needed to be credited.
Regards,
*** ***

Appears customer has reached out to us via a different
channelOur online department processed a full credit in the amount of $
for Order This was applied to the Visa ending in

We
apologize for the disappointmentOn December 15, we verified that the full Kohls.com order ending in was lost in transitAs such, we issued a credit for this, in the
amount of $33.99, which will post to the VISA card
ending in in an average of seven days

Revdex.com:
I have reviewed the response made by the business in
reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

We apologize for the disappointment; however, Kohl's
Cash is earned up until 11:PM Central Time on the last day of the
promotionOur records indicate the order was submitted on March 12, at
1:AM, which was not part of a Kohl's Cash earning periodAs the earning period was
from March through March 11, we respectfully
decline the desired settlement request

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11890201, and find that this resolution is satisfactory to me. However, I have continued to received emails with someone else's order information.This is including his phone number, address, and part of his Kohl's card.Is this customary??? Is my information floating around somewhere as well???
Regards,
SvenS***

We regret the customer's experience with our company was less than favorable, and we apologize for any additional disappointment

We
apologize for the delay and disappointmentOn February 19, Kohl's Corporate
Refund reissued the credit in the amount of $1,038.11, which will post in an
average of seven days to the Kohl's Charge card ending in ***, in compensation
for the return

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I would like to also state that the effort that was made in effort to resolve my issue was above reproachAs the staff member for whom I dealt with was professional, understanding and compassionateI could not ask for more
Regards,
*** ** ***

We apologize for the
disappointmentWe verified the package from Kohls.com order ending in *** was
lostAs such, on December 22, we credited the full order in the amount of
$64.94, which will post to the
Kohl's Charge card ending in *** in an average
of seven days

We have processed an additional credit in the amount of $on November 08, This was credited to the Visa ending in 9242, please advise our customer to allow 7-business days for the credit to appear

Customer has reached out to us through a different channelWe advised customer of our check writing policy

I am rejecting Kohl's response due to their being no language about the sales price and/or discounts not qualifying for the $advertised pre-paid VisaFurthermore, the register printed out the rebate which demonstrates I am correct on this matter as it was programmed in their system to generate once the customer purchased the Samsonite luggage at the price above their offer regardless of final coupons and discountsThe ad influenced my decision to up my budget to buy the more expensive luggage with the offer of getting $back in a pre-paid Visa card or otherwise I would not have made such a large purchaseI am willing to accept a Kohl's coupon equal to $as a possible solution

Our records indicate that the customer had spoken with Kohl's Executive
Office three separate times in the past year, regarding this issueMost
recently, on April 19, we advised that we had processed all applicable returns
to the best of our abilityWe received six separate packages, with
the
following tracking numbers; 95***4***5, 95***4***5,
95***3***4, 95***8***8, 95***4***3, and
95***8***7; however, we are unable to credit any remaining items as
they appear to have been worn extensively and are damagedWe also require
tags, or order invoices, for all returned merchandise, which were not included
in any of these shipmentsAs a courtesy, on March 30, we issued out a $
Kohl's gift card, via mail, in compensation for the items that were unable to be
creditedFor more information on the Kohls.com return process, please
reference the following website;
https://cs.kohls.com/app/answers/detail/a_id/860/kw/Kohls.com%20returnTo make certain that all items are accounted for, please facilitate any future returns at the
nearest Kohl's store, in Simi Valley, CA, located at; Tapo Canyon
RdFinally, as we do not reimburse for any expenses related to shipping
costs, we respectfully decline the desired settlement request

We regret the customer has not received their anticipated Kohls.com refundAt this time we advise the customer to reply with the Kohls.com order number, as well as returned SKUs information for further researchWe apologize for any inconvenience