Moore-Built Construction & Restoration, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I am completely speechless with Kohl’s and how this issue has been handled/resolvedI along with multiple friends and family members have been Kohl’s customers for many yearsI received a phone call from *** ***, Executive Correspondence Lead on 2/27/at 10:30amThis individual stated her name and who she was and went on to state that Kohl’s was sending a store credit in the amount owedShe was very rude, matter of fact and completely lacked empathy as to this whole situationShe definitely is an individual there just to do a job, and does not care about consumer satisfactionI tried to interject my side of the story as this was difficult because she was going to say what she wanted and that was itAfter I interjected, I was told I was being disrespectful and “you were “lucky” to get what you are gettingKohl’s policy would be to issue $because this purchase is years old.” For someone with her title, she doesn’t even know the facts because this purchase is not years oldI asked to speak with *** supervisor and she stated she is the highest that I can goI even asked for her last name for documentation purposes and she refused to give it, but yet she signs her email with her full name and titleIs this someone Kohl’s wants representing them? What happened to customer service or standing behind your product? Do you think I purchased a $Christmas tree and expect it to break Christmas’s later? Paying this amount for a Christmas tree and having it break is not qualityNot only did this ruin my Christmas but ruined traditional yearly family picturesDoes Kohl’s care about that? Surly not if you ask *** ***She repeatedly stated that whomever handled this situation did it incorrectly and the full purchase price NEVER should have been refunded, yet I have emails from Kohl’s customer service stating they issued a full credit to my credit card and it would take days yet I never received the creditAccording to Sharrell, she couldn’t even find the purchase in their system but yet I have the purchase with a receipt number from Kohl’s customer service email responseI will attached both *** response and the original email from Kohl’s with the receipt. I am extremely disappointed in this resolution and want an apology for this whole disheartening experience, memories being lost, countless hours spent and I want my original payment refunded, not a store credit
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have
determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

We have reviewed our customer's concern hand have concluded when the order was placed, it was not a Kohl's Cash earning period, which is why he was not issued $Kohl's CashAlso, at the time the order was placed, we did not have a 30% off promo code availableWe had our lowest prices of the
season and only 15% promo codes available The order was processed accordingly

We are unable to comply with the customer's request for a checkKohls.com order #was processed back to it's original form of tender which is the customer's Kohl's Charge account ending in

Our customer has reached out to us via a different channel and has spoken directly to someone in our Executive OfficesAt this time, we consider this matter closed

Our records show the promised price adjustment for Kohls.com order #*** was processed on 11/25/back to the customer's VISA ending in ***We advise our customer to allow 10-business days for the creditWe apologize for any disappointment

We regret the customer received the incorrect item in
Kohls.com order #Our records show a return was processed on
03/08/We advise our customer to allow 7-business days to
receive the
creditWe apologize for any inconvenience

Please know we have sent two $cards on April 8, 2016, and will take 7-business days for the customer to receive

I'm rejected their response because there was nothing done to correct the problem They only gave an apology for the stores not being better stocked I think they need to take a hard look at how their stores are stock before giving out kohl's cash and expecting people to use it when there's nothing to purchase I looked for several different ideas in the store and nothing was available to purchase So I figured I just buy gift cards until these items were restock Well when I went to purchase gift cards they wouldn't even let me do that, why? Is what I would like to know If you're not going to have products in the store for customers to purchase they should at least be able to purchase gift cards since kohl's cash expires now Also, it wasn't like I was only looking for one thing I looked for several different items with no luck I should also state that I looked for the items online and they weren't available online either It felt like they didn't restock things, so people couldn't use their kohl's cash on these items

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.This does not answer the bait and switch done by kohlsThe price on the website should be matchedIt's just like if I went into a store and it rang up different then what it was priced atI will start the process on getting the state involved with my complaint
Regards,
*** ***

[A default letter is provided here which indicates your
acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

We regret the customer may have received misinformation regarding
our even exchange policyIn the event that a customer would need to complete
an even exchange (same item and price, different size or color) for an item,
this can be done with a receipt at any registerAn even exchange must
be
exactly even (based on the original or clearance marked price tag) in order for
an exchange to be processedIf the items are not an exact even exchange, a
return will be processedWhen a receipt is not available a refund in the form
of a Kohl's Merchandise Credit will be issued for the items’ return valueWe
advise the customer speak with the Store Manger directly if they need additional
assistanceWe apologize for inconvenience

We have reviewed our customer's inquiry in regards to online Order We do show we mailed our customer a Kohl's Merchandise Credit in the amount of $on April 10, and we emailed our customer $Kohl's Cash to the email used on the order, which is the same as the email on
the complaintWe have made the customer whole and consider this matter closed

We
apologize for the disappointmentOur records indicate that, on November 6, our
customer returned this item to the Lancaster, OH Kohl's store for a full refund, in the amount of $43.22,
which will post in average of seven days to our customers Kohl's Charge card
ending in As such, we
consider this matter resolved

We apologize for the inconvenience our customer has experiencedOur Customer Transactions Department has no record of speaking directly with our customer. Our customer may have listened to an automated message when calling the number that advised the refund was being processedWe need to
confirm information with our customer before we can mail the refund. We would like to get this resolved for our customer as soon as possiblePlease note that the store is unable to assist any further with the refund and our customer needs to speak with a representative from our Customer Transactions DepartmentWe called the customer today and left a voice message with our contact information. We ask the customer to please call ###-###-#### from 7:am to 7:PM (Central) to speak directly with a representativeThank you

Please let our customer
know that we would be more than happy to pick up this item for herOnce
received in our warehouse, she will receive a credit for this order to the original form of tender
Since
previous pick up attempts were rejected, we have processed another UPS pickup
request under tracking #1ZYPlease have our customer disassemble this product and package
this to the best of her ability to avoid further delays

Certain electronics brands or warranty products must be returned within days from the date of purchase with original packaging and a valid receipt or account look-upRefunds for warranty products are handled by the warranty service providerEven exchanges are not allowed on premium products
The store must process a return and the customer can repurchase the itemTo view a list of Premium Electronics and Warranty products, please copy and paste the following link in your browserAs long as the policy is still displayed n the receipt, it is considered valid. : https://cs.kohls.com/app/answers/detail/a_id/

We did contact the customer and notified her that we will be processing a return for cancelled order We will be mailing out two Kohl's Merchandise credits, one in the amount of $and the other in the amount of $We did advise the customer that she will be receiving
her merchandise credits within approximately 7-business days We apologize for any inconvenience this may have caused our customer

We
partnered with the appropriate party to verify the customer’s rebate concern
Regrettably the rebates pulled up
with no
transaction history, and were more than a year old which is why the
history could not be retrievedAt this time as a gesture of good will
Kohl’s will be sending the customer a gift card to resolve the matterWe
advise the customer to please allow 7-days to receive this

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***