Moore-Built Construction & Restoration, Inc.

In order to research our customer's concern and confirm our customer's purchase, please have the customer verify the order number or attach a copy of the order confirmationOnce we receive that information, we can look into honoring our customer's request

We regret to hear of the customer's recent frustrations with Kohls.comOur records show a return for Kohls.com order #*** was processed on 02/22/We advise the customer to allow 5-business days to receive thisWe apologize for any inconvenience

Received additional Kohl's cash today in the amount of $I consider this to be an unethical way to do businessIn my opinion, I should have never been asked to pay for replacement of damaged items and wait for reimbursementI still contend credit card should have been credited for full amount and not reimbursed with Kohl's cash. I no longer wish to go forward with this complaint, but please understand, I am not happy with Kohl's and will convey my sentiments to all my family and friends.Appreciate all your helpHave a wonderful holiday season. Respectfully,*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

We
apologize for the disappointmentTo investigate further, please attach a
picture of the sign, as well as a copy of the original purchase receipt

We apologize for the inconvenience our customer experienced on his most recent Kohls.com orderPer tracking, it does show both items have been shipped and delivered

Revdex.com:
I have
reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.II had to reorder items in order to receive them and still have not received refund for order placed not 30thIf you are now telling me I need to return to get refund fine I will do so but I will not endure any more problemsI am also waiting for delivery of order placed dec supposedly lost yet again and told can not do anything to dec which is way past xmas and delivery guaranteeI had three different orders supposedly lost, more time wasted on my part to correct and no responsibility from kohls what so ever This is unacceptable I guess I will need to return all items just to get some of my money back and then and and again be inconvenienced for your lies.
Regards,
*** ***

Revdex.com:
Today is 04/and we have never received any kind of payment such as Kohl's Merchandise CreditIt seams a crime occurred, I will go to court and sue youSit and watch what will happen unless you add the Kohl's Merchandise Credit to my kohl's account or send it in here
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

[A default letter is provided here which indicates
your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

We apologize for the inconvenienceCoaching will be forwarded to the applicable department for review, to
ensure that all associates are aligned on our policies. As both percentage
off coupons were applied correctly, we consider this matter closed

Kohl's does stand by it's previous decisionOur customer does need to speak directly to our fraud departmentAt this time, we consider this matter closed

We apologize for the disappointmentOn December 14, our records indicate the missing item was reordered and subsequently delivered, via UPS, on December On January 22, we processed a refund, in compensation for the missing item, in the amount of $62.61, which will post to the Kohl's Charge card
ending in in an average of seven days

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Problem:Last month, I filed a complaint against Kohl's (ID #***)In their response, they promised to get back to me with informationIt has been about a month now and I have not received anything from the businessI can't find out how to re-open m y complaint on the website, so I am submitting it again,Absolutely terrible customer service! I have asked for replacement or store credit for the items, as relying on Kohl's to get back to me with information was obviously a mistakeFrom the original complaint: My wife and I opened a wedding registry on kohls.com on March 19, for our wedding on October 8, After a month, we still have not received several of the items (listed below) that are marked on the registry as having been purchased as gifts for usWe saw that these items were marked as having been purchased around the time of the wedding and we have waited a month now to see if they would come in the mail or delivered in person but we have not received any of the missing itemsI have spent hours on the phone with Kohl's service representatives trying to get information about these gifts, including the names of people who bought them, when or how they were purchased or shipping information about them so we can try and track them downThey can't or won't give me any information because I was not the one who purchased the items and I don't have any of the order numbers, which is why I reached out to themAll I know if that someone bought items on the registry as gifts for us and we haven't received themI can't believe Kohl's doesn't have this information, as it is their system that customers use in order to mark items as purchased on the registry, but I can't seem to find any way of getting itAt this point, I have no proof that this isn't fraudKohl's could easily be accepting money from anyone who visits my registry page and never sending the items, leaving me with no recourse as they won't tell me who purchased these items or any shipping information about themThe following items are marked as "purchased" on our registry, but we have not received them: Simply Vera Vera *** Simply Cotton Bath Rug - 24" x 40" Simply Vera Vera *** Simply Cotton Contour Bath Rug - 20'' x 24'' Vintage House by Park BSmith Initial Monogram Throw Pillow Cuisinart Elite 12-Cup Food Processor SONOMA Goods for Life™ Canton Coffee Table (says two were purchased, but only received one) Libbey Selene 6-in-Dome Server SetTranslateDesired Resolution / OutcomeDesired Resolution:Store CreditselectDesired Outcome:We request either replacement or store credit so that we can go and buy the items ourselves in-store
Regards,
*** ***

We have partnered with our Corporate Loss Prevention depart and have determined the refund will stand as isThe item was returned as non-receipted, therefore a KMC was issuedThere is no way for the store to determine, how the refund will be issued. Return DetailsNo ReceiptKohl's Charge
purchases: Store Associates can locate purchases up to months after the purchase date, and the credit can be applied to your account.Non-Kohl's Charge purchases, or purchases made outside the 12-month timeframe: Receive Kohl’s Merchandise Credit or a corporate-issued refund.An even exchangeA Kohl's Merchandise Credit based on the lowest 13-week sale priceA corporate-issued refund

We
apologize for the disappointmentOn March 1, we processed a refund for the item
that was not receivedAs such, $was credited and will post the Master
Card ending in in an average of seven daysA Kohl's Merchandise Credit
(KMC) in the amount of $was also issued, in
compensation for the lost
Kohl's Cash, and will be delivered, via mail, in an average of 7-business
days

We apologize for the inconvenience this has causedOn November 4, our records indicate that a credit in the amount of $was issued to our customers Kohl's Charge card ending in 4604, which will post in an average of seven days

We
apologize for the frustrationOn December 7, we credited the VISA card ending
in ***, in the amount of $60.36, which will post in an average of seven days

The return was processed on June 03, to the Discover credit card ending in We have confirmation the return was processed and accepted by DiscoverPlease inquire with Discover in regards to the funds since the refund was completed on Kohl's end

We are more than happy to research our customer's concernPlease have the customer provide the Kohl's Cash number they were attempting to redeem so we can research accordingly

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** *** Thank you for your help!!!!!! It was so frustrating working with the company directly, and I appreciate your assistance