Moore-Built Construction & Restoration, Inc.

We apologize for the delay; however, our records
indicate
that the full Kohls.com order ending in *** was delivered, via FedEx, on March
and March As we strive to deliver each order within to business days
from the order date, occasionally there are circumstances outside of our
control that prevent this. As such, we respectfully decline any monetary
compensation
As all Revdex.com inquiries are addressed via the same channel,
they would need to contact Kohls.com Customer Service, at 1-800-564-5740, to
speak with a live agent

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
The customer service at Kohl's is the worst I've experienced in a very long timeThey sent me the wrong item and, to correct their mistake, they required me to buy the item a second timeTo date, they have failed to refund my initial purchase of the item so I've paid for it twice. They are TERRIBLE.I appreciate the Revdex.com's help trying to resolve this matterPlease close my fileI will never shop at Kohl's again.
Regards,
*** ***

We have reviewed our customer's concernWe have confirmed that we did apply a credit back on June 22, to our customer's Kohl's Cahrge for both items No further credit will be issued

Revdex.com:
I have reviewed the response made by the business in
reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] I would like to know on the date and time that I placed my order how many of those jackets were in your on-line inventory? I find it hard to believe such a large company cannot track inventory I want to know if this jacket was even available at the time of my purchase
Regards,
Nanette ***

We apologize for the customer’s disappointmentHowever, when an order is placed we can only ship to the address that is submitted to Kohl’sThis address is selected during the order process, and on the final page the customer is expected to review the order before they choose to submit the order
for processingWe have a minute window to cancel or change an order should a mistake be madeHowever, our customer did not contact us until the following day on 01/18/At this time we informed the customer that it was beyond the point where this correction could be made We are unable to process a refund as we shipped to the address the customer submitted, as is confirmed on the customer’s confirmation email

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I am owed a $price adjustment and a $Adjustment for Kohls I expect a credit of a minimum of $Please review all notes from my more than dealings with your customer support team.
Regards,
*** ***

We regret the customer's gift cards were erroneously zeroed outAt this time we have submitted a request to place the balances on to new gift cardsWe advise our customer to allow 10-business days to receive the new gift cards via mailWe apologize for any inconvenience

Our records show our Kohls.com Customer Service honored the $expired Kohl's Cash on Kohls.com order #*** on 01/05/

Our records show Kohls.com order #*** was canceledAny pending authorization for the order was released back to the customer's MasterCard ending in ***Additionally, we are more than happy to honor the $Kohl's Cash on a future orderWe apologize for any inconvenience

We regret to hear of the customer's recent frustrations with their Kohls.com ordersWe also regret to of their poor customer service experienceIf the customer would like a record of their order history, we advise the customer to log in to their Kohls.com shopping account with the accompanying e-mail address and password for the desired informationWe apologize for any inconvenience

We apologize for the inconvenience and frustration our customer experiencedWe have sent out a pair of boots for our customer free of chargeThe order number is A refund was processed for our customer as of December 19, and this was applied to the Kohl's Charge ending in

We apologize for our customers disappointmentWe have credited her accordingly for the missing items on October 27, in the amount of $87.16, which will post in an average of seven days to her Kohl's Charge card ending in ***Additionally, we replaced her order, which was subsequently delivered to
her on October

We apologize for the inconvenience and frustration our customer has experienced in regards to her marketing mailersWe are partnering with our marketing department directly to determine why the mailers are being mailed in her ex-husband's informationOnce a response is received, we will reach out
directly to our customer

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I would greatly appreciate it if you would please review my attached receipt, I would of purchased more if I would not have been told everything I had would not qualify for 20%.I also ask that you please have your marketing department review this email and the deceptive wording in the body of the email that insinuate that the coupon starts the day I receive the email and not the next day.Thank you!
Regards,
*** ***

We
apologize that our customer’s children were unable to redeem their couponsWe
will mail out the customer a $Kohl’s Gift card to make the customer whole
again for the three coupons that were not able to be utilized

Only account holders should be using their Kohl's account when making any purchases. We were able to find the order the gift card was applied toA gift card has been mailed to the address listed on this complaint

We apologize for the inconvenience our customer experienced with Order 5378587999, it appears we did apply a credit to our customer's Kohl's Charge ending in on August 27, We applied an additonal credit as well in the amount of $for the expedited shipping A full refund will
not be honored since the remaining items were received

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** *** I know why. the cs rep said that I used the name *** instead of ***r somewhere on the checkout page. I told her she was crazy. as you are for not telling me the reason for the cancellation. i've been a customer of kohls since day one. this is happening to my account and you won't tell me why my order was cancelled. anyways, back to my name. I want you genius' to take a survey of a million people and I bet 99.99% of them will say that *** and ***r are the same name. the cs rep said *** is a nickname. what a line of bull#$%^. so, all-in-all %$^& you

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

We
apologize for the disappointmentOur records indicate the full Kohls.com order
ending in was returned to the Kohl's storeAs such, on December 14,
$was credited to the Kohl's Charge card ending in Additionally, on
December 23, $was credited by a
representative in Kohl's Executive
Office, which posted to the same payment methodOur records also indicate the full
Kohls.com order ending in was shipped and subsequently delivered, via
FedEx and UPS, on December As the proper credits were adjusted to the order,
we respectfully decline the request for any additional compensation. For
interest charge concerns, please contact Kohl’s Customer Service, via phone, at
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