Moore-Built Construction & Restoration, Inc.

We apologize for the inconvenience and frustration our customer is experiencing with online Order It appears we did process a refund for our customerUnfortunately, we do not automatically re-send itemsThe customer would need to call in to place an order and referenced the previous
order, so we can honor all pricedAlso, for the inconvenience, we can mail our customer a $gift cardIf the customer agrees, please have them reply with their mailing address

Please advise our customer to contact her post office, as the other two orders were redirected If our customer contacts her local post office and they were not delivered there, simply have our customer contact us with the order numbers to the missing orders and we would be glad to assist her
further

Revdex.com:
I
have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** *** Kohl’s response is utter nonsense and is nothing more than a copy of the last e-mail response I received from them on 10/24/from a Debra ***. It is nonsense for the following reasons which I shared with Ms *** via e-mail on 10/25/16.First, all of my correspondence with Kohl’s has been via e-mail. I have had no telephone conversations with anyone associated with Kohl’s regarding the matter. I don’t know who, or if, Ms *** spoke to anyone but it absolutely was not me.Finally, my daughter is in no way involved in this matter. She was not present at the time of the transaction, nor has she had any communication with Kohl’s regarding the matter, nor would she have any reason to.Kohl’s has been playing games since I first submitted feedback to them. They first tried to brush me off without answering my primary question, which was how they justified short changing their customers with deceptive/advertising. They responded twice by simply saying it was Kohl’s policy. When I responded saying that I was going to file a complaint with the Revdex.com I received a response from a person who “completely understood my complaint” and wanted to be sure the matter was brought to the attention of Kohl’s management and would do so if I could provide additional details such as “store's location, time and date of the incident, etc”. This was a thinly veiled attempt to determine if I still had the store receipt (which I do) and failing that, hoping I would give up at that point. The use of the “etc” was a clear opening for them to follow up with additional requests for information again hoping I would give upThey failed. My response providing the information they requested (and more), was then followed up by Kohl’s with the message containing the fabricated story about having spoken to me on the phone along with the story about my daughter having resolved it.To say Kohl’s response to the Revdex.com complaint does not satisfy the issue is one of the truly great understatements of the year. I’d like to see Kohl’s move past the step in their customer service manual that suggests using fiction to discourage customers from pursuing complaints and address this issue

We
apologize for the disappointmentAs the incorrect item was even exchanged, we
issued a Kohl’s gift card for the amount of $39.99, which will be sent, via
mailPlease allow an average of 7-business days to receive this

At this moment, we consider this matter closedWe are no longer engaging regarding this matter

[A default letter is provided
here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Please advise our customer we have processed an additional credit in the amount of $to the American Express ending in Please advise our customer to allow 7-business days for oit to process

We stand behind our previous resolutionWe respectfully decline our customers request to be reimbursed for the ring; however, we are able to send our customers ring out for repairPlease attach pictures of the ring in its current condition, as well as the rings SKU, or box information, so we are able to properly identify the ringOnce received, we will inform the Wheaton location that the ring will be dropped off, and to be sent out for repair. When the ring is ready to be picked up, within 2-weeks of the drop-off date, the Wheaton location will contact our customer to arrange pickup

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:I Also confirmed credits were made on two separate occasions totalling the full $When reviewing the credit card statement.
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

We
apologize for our customers disappointmentWe credited her accordingly on
October 22, in the amount of $12.99, to her Kohl's Charge card ending in 6707,
which will take an average of seven days to postWe respectfully decline our
customers request for reimbursement of interest
charges

Our records show a refund for Kohls.com order #was processed on 11/02/Due to multiple tender, part of the order went back to the customer's VISA ending in 5513, and the other to a Kohl's Merchandise Credit that the customer will receive via USPSWe advise our customer to allow
10-business days for the credit to appearWe apologize for any inconvenience

As the majority of the order was purchased with a Kohl's gift card, a Kohl's Merchandise Credit (KMC) was correctly issued, in the amount of $7.47, for the return of SKU: ***As such, we respectfully decline the request for a check to be issuedIf any other item was not delivered, please let
us know and we investigate accordingly

We apologize for the inconvenience our customer experienced with
Order Please have the customer provide the Kohl's Cash numbers used
along with the pin so we can review on our end and attempt to resolve our
customer's concern

After further review from our Sales Audit team we are able to verify that though the return shows process, regrettably the credit was not on the customer's accountWe have re-processed the credit on 08/29/to account ending in We apologize for the delay and any further frustration

Kohl's does not replace orders via the Revdex.com, we partnered with our returns department to send out a new Kohl's Merchandise Credit to our customer to the address provided in the complaintThe customer can reorder the item by calling ###-###-####

Our records show a return for Kohls.com order#*** was processed on 12/14/15, back to the customer's VISA ending in ***We advise our customer to allow 10-business days for the credit to appearWe apologize for any inconvenience

Our
records indicate that our customers placed an order in the amount of $359.00, in which she earned $worth of Kohl's CashThe $was subsequently redeemed at the
Valley Stream, New York store location on November As such, no additional
compensation is warranted

[A default letter is provided here which indicates your acceptance of the
business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Upon review of our customer's concern, it
appears we have extended a courtesy in the past on March of We did advise
our customer it was a one-time courtesyA supervisor did speak to her local
store and the store offered to extend the redemption date ten additional days
Kohl's has the
Kohl's Cash earning promotion currently until April 30, 2016, in
which she can earn Kohl's Cash as wellWe apologize for any inconvenience

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I asked for someone from the company to talk to me Kohl's claim's "Hassle free returns" which is in NO way what I received I am disabled and wan*** to keep some of the products and the manager was rude and did not care If their response is to continue they show they don't care and will not address the situation on 6-for over minutes than I guess they don't care. My number is ###-###-#### I will be awaiting a call from their Office of the President
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***