Moore-Built Construction & Restoration, Inc.

We understand our customer mailed in the corresponding rebate informationPlease let our customer know the gift card for $that was sent to his attention, is compensation for the missing rebateAs such, we consider this matter resolvedThank you

We advise
the customer attach a copy of an official bank statement showing the funds being
withdrawn from bank accountOnce we receive this information we will be able
to research the matter further

In order for us start researching our customer's concernPlease have the customer confirm the order numberWe located Orders and Can she confirm which one she is anticipating the refund for so we may address her inquiry

Our customer would need to contact Fitbit for the missing accessory not enclosed in the packageKohl's does stand by it's decisionAt this time we consider this matter closed

Our
records indicate the correct amount was charged to the Kohl's Charge card
ending in For specific transaction information, please contact Kohl's
Customer Service, via phone, at ###-###-####For transactions made on third
party credit cards, please reach out to that specific financial
institutionAs
such, we consider this matter resolved

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I still have not received the second check that they were suppose to send out again on Jan 29thI will not accept this untill I receive the check and verification that the second check was sentThis whole situation is absolutely ridiculousMy husband and I have owned our business for years and this is not how a customer should ever be treated!!!!!!!!
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Paula ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]thank you, Kohl’s, for making me wait for the thermometer for a month, then refunding ONLY when complaint was submitted, and while doing that refund, taking away the birthday cash Kohl’s had given meYou may consider this resolved, so will I - I will be returning everything I purchased from Kohl’s
Regards,
*** ***

We apologize for the inconvenience our customer has experiencedA return for the amount of $was processed on January 6, for the Charming Girl Sterling Silver Heart Pendant Necklace

I rejected Kohls resolution because they said please wait 5-days for the issue to be resolvedHowever, on June I received another spam from them

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

Our records indicate we received her complaint through a different channel and have addressed her concernsAdditionally, for security purposes we are unable to close the customer's account through the Revdex.comWe advise the customer to contact us at ###-###-#### to process her requestWe apologize for
any inconvenience

We regret the customer was not able to order their desired merchandiseRegrettably the merchandise remained on the website due to an error, and is no longer availableWe have partnered with the appropriate channels to have the item removed from the website until it becomes available again
Additionally, we have credited the customer's account $for the Kohl's Cash used on the third orderWe advise the customer to wait 24-hours for the credit to appearWe apologize for any disappointment

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, once I receive my gift card, this resolution will be satisfactory to me.
Regards,
*** ***

Upon review of our customer's concern, it appears our customer has reached out directly through our Executive Offices, and as of December 20, 2016, we have processed a return for the full amount to our customerThe items were unavailable for reorder, but if the customer wishes to reorder, she can
call in and have them reference Order for the same pricesAt this time, we do consider this matter closed

We apologize for the disappointmentCustomers can earn Kohl's
Cash until 11: PM (CT) on the last day of the promotional periodSince this
specific earning period for Kohl's Cash ran from November through November 25,
and the order was placed on November 26, at 1: AM (CT), we
respectfully
decline the desired settlement request

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not
resolve my complaint. For your reference, details of the offer I reviewed appear below
**SEE ATTACHED RECEIPTS**
Regards,
*** ***

We are more than happy to address our customer's concernPlease have the customer provide the following information if possibleStore location customer was denied return atImages of the item the customer is returning

It appears our customer has reached out to Kohl's via a different channelWe have resolved her concernAt this time, we consider this matter closed

We
apologize for the frustrationOccasionally, packages might be
delayed due to unforeseen circumstancesOur records indicate that the order
was delivered in three separate packages, via UPS, on October As such, we
respectfully decline the request for any additional
compensation

We apologize for the inconvenience and frustration our customer experiencedIn order to address our customer's inquiry accordingly, our customer would need to contact our fraud department directly at phone number ###-###-####They will be able to release more specified information and assist with
our customer's tender for Kohls.com Order ***