Moore-Built Construction & Restoration, Inc.

We apologize to our customer for the delay in shipment; however, our records indicate the order was delivered on September We respectfully decline any compensation that our customer is requesting

We
apologize for the disappointmentOn March 27, we refunded the item in the
amount of $40.82, which will post in an average of seven days to the VISA card
ending in Blue Kohl's Cash, in the amount of $4.06, was also issued, via
email, which has a redemption period of days

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Regards, Raji ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Receipt was sent as well as transaction details numerous times
Regards,
*** ***

We apologize for the inconvenience and frustration our customer experienced with their most recent Kohls.com orderWe have agreed to mail our customer a $gift cardPlease advise our customer to allow 7-business days to receive vis USPS

Revdex.com:
I
have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]I appreciate the apology but the problem was never solved! I had very bad response from customer service and the routing that was put on the product was unacceptable.
Regards,
*** ***

The customer's desired action must be completed in store, regrettably we can not comply with the customer's request via the Revdex.comWe stand behind our previous response

I am seeking a refund for the item I have a receipt forI did not see that as part of the settlement so refused

We are sorry for the inconvenience and frustration you
experienced regarding online orders 5*** and We would like to
mail our customer a $gift cardIf the customer agrees, please have her
confirm a mailing addressIf the customer wishes to be contacted, she would
have
to contact us directly at phone number ###-###-####

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Regrettably, this gift card was purchased a year and half ago and will never be able to be activatedSince Kohl's has taken the cash from this customer, the customer can return this gift card with the purchase receipt to any Kohl's store and the service desk will have to do a YES WE CANThe store will have to take the gift card and return it in the store media bag and give the customer $cash We would advise the customer to have the service desk associate call the Corporate Gift Card phone number so that they can explain the situation and to alleviate any chance of bad experienceWe apologize fro any inconvenience

We did process a return for our customer and requested a Kohl's Merchandise Credit for $to be mailed out for cancelled order It will be mailed out to the billing address on the orderThe customer should be receiving the credit approximately within 7-business days We
apologize for any inconvenience this may have the customer

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** *** I have not received any refunds!!!!!!

We
apologize for the disappointmentTo avoid issues like this from happening
again, we have updated the shipping address on the shopping accountAs the
Kohls.com order ending in was not received, we refunded the full order in
the amount of $55.74, which will post to the Kohl's Charge card
ending in
in an average of seven daysBlue Kohl's Cash in the amount of $was also
issued, via email, with a redemption period of days

We are more than happy to research our customer's concernIs the customer able to provide a copy of his receipt so we may research further on our end

We apologize for the inconvenience our customer experienced with online Order It appears we have processed a credit for our customer in the amount of $on December 19, This was applied to the Kohl's Charge ending in

We regret to hear of the customer's frustration with trying to place a Kohls.com orderAt this time we have reviewed the customer's information, and her shipping address may be flagging in our system for security purposesIf the customer wishes the place another order before midnight tonight, the
system will not flag her informationWe advise the customer to contact our Fraud Department at ###-###-#### to verify the shipping information to prevent this from happening in the futureWE apologize for any inconvenience

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I certainly reject it, it is nonsenseThey are still saying that because they had NO replacements in a numerous stores, and offered no Drop shipments, in their time frame, it was my fault the watch wasn't exchanged within the time frame.That's Crazy. Since this was a Credit card purchase, that they abused and voided the written warranty and exchange policy, they have also committed Credit card Fraud
Regards,
*** ***

[A default
letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***