Moore-Built Construction & Restoration, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
The item shows as unavailable on Kohl’s websiteAt this point I am convinced they over sold the item and their solution is to throw money at itIf they are unwilling to send the item I ordered then my business now and future is done with them.
Regards,
*** ***

Our records indicate we received her complaint through a different channel and have addressed her concernsThe customer has been informed she did receive the correct discount but it was displayed incorrectlyWe apologize for any additional confusion

Our customer's gift card was processed per USPS on February 07, Please advise our customer to allow 7-business days to receive

Once again we apologize for the inconvenienceRegrettably we are not able to process an order on the customer's behalf, as the customer must provide a valid form of tenderIf the customer needs assistance with a new order, we advise the customer to call our Kohls.com Customer Service at ###-###-####

Upon review of our customer's concern, it shows on April 08, our online department adjusted our customer's Order on which we applied a $creditThis credit was applied to the Mastercard ending in Please advise our customer to allow 7-business days for it to appearAt
this time, we consider this matter closed

We apologize for the inconvenience and frustration our customer experienced with Kohls.com Order We are more than happy to process a refund for our customer, but unfortunately, in order to do so, our customer has options:• To take the items into her local Kohl's store• Take the items
apart and place in a box so we can have UPS pick up the itemsThe items do need to be returned to us in order to process a refund for our customer

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

We apologize for the inconvenience regarding your most
recent Kohls.com orderIn order to research further, can the customer please
specify which item was not received, since per tracking, it shows both were
delivered

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] In addition to the lower prices ($70) at Bed Bath and Beyond, I also have a 20% off coupon. Which would make their price $475. As well as an additional $in a gift card. I am still requesting that I be refunded the original requested amount as Kohl's is not representing their "price match" in a proper manner.
Regards,
*** ***

[A default
letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:I am appalled that they actually paid absolutely no attention to my MANY direct complaints to them, until hearing from you! I thought Kohls was better than that And now, they are asking at which store this took place?? That was mentioned in every single correspondence to them, so if they actually go back and READ what I had to say, they would know what store it is Rather ironicrequiring Kohls clerks to persist their customer for feedback, when they can't even take care of their own business!So here is my reply to their reply"look it upall details are right there in front of you You DO know how to email me, and professionally, you should have addressed this "accordingly" much sooner than now."Regards, *** ***

The amount credited back to our customer is correct$will be credited back to our customer, which is for the sneakers, as well as the shipping charge of $

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[First, I don't believe the Revdex.com would accept your response to close or resolve this complaint. No information was provided on why Kohl's took this substantial amount of money from me nor has any legal basis been provided giving you the right to do so, especially to one of your most valued customer for over years. These merchandise cards are no different than a gift card. The value of the card is actual cash that simply must be spent at Kohl's. It is not a coupon that has no cash value. Simply because these cards were in my account does not give you the legal authority to take them when they do not belong to you. Nearly $15,was removed from my account and the legal definition of taking something that doesn't belong to you is theft. I have all the proof indicating these cards in fact belong to me.I have called the number you mentioned and was not provided any additional information so it would be appropriate for you to give an explanation as to what legal right you have to take money from someone who has not authorized you to do so. Reimbursement is not really the correct word to use in the situation since it taken from me. I am still seeking this money to be given back to me as well as an explanation from your organization detailing what right you have to take merchandise cards and gift cards from someone's account. ]
Regards,
*** ***

We apologize to our customer for her frustrationWe have credited our customer accordingly for the missing belt in the amount of $on September 20, to her VISA ending in Please allow an average of seven days for her credit to postShe will also be emailed Blue Kohl's Cash in the amount
of $6.53, which has a redemption period of days

The
Girl's 4-Carter's 2-Piece Tulle Top & Star Legging Set was the item that
had the shipping surchargeAs previously stated this has now been removedAs
such, this matter is closed

We
apologize for the disappointmentOn February 16, we verified that a package in
the Kohls.com order ending in was not deliveredAs such, we processed a
credit for this in the amount of $445.11, which will post in an average of
seven days to the Kohl's Charge card ending in Blue
Kohl's Cash in the
amount of $was also issued, via email, with a redemption period of
daysFinally, for current balance information or to inquire on any other concerns in regards to the
Kohl's Charge account, please contact Kohl's Customer Service, via phone, at
1-800-564-

Revdex.com: That is falseI hade a valid receipt when I made the return with all the information included on the receiptAs I have indicated previously that this is a fraudulent company which engages in in advertisingOver and over again you will hear it in their stores and in the media ads that there have a worry free return policy and one can return an item at any given time without any times restrictionsI did have a valid receiptDo they honor their policy? No ids this advertising yeslow and below for treating customers that way, they will be closing stores soon remember I said thatThis company is so fake and their management team is fraudulentI will get the receipt and fax it to you the Revdex.com to see the manner in which I paid, credit card or cash
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

We apologize for the inconvenience and frustration our customer experiencedCan the customer please confirm the item that was not received? We located a order, but it shows both items were delivered

We apologize for the inconvenience the customer experienced due to the cancellation of Order A request was made to apply the funds from the gift card tendered on the original order on to a different gift card for our customerShe will be receiving a new gift card with the balance of
$within 7-business days

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. However, the process in which it took to get here was BEYOND UNACCEPTABLEIt took almost a month and contacting your customer support back and forth about 5-times and then being told at the end that they couldn't pick it upLuckily I fled a complaint here and managed to get the attention of someone higher up who then also after receiving the return, tells me I can only get it merchandise credit despite being told TWICE by your customer service rep that I could get a refundAlso, I want to add NOWHERE IN YOUR RETURN POLICY DOES IT SAY IF IT EXCEEDS ONE YEAR THAT THE REFUND WILL BE IN MERCHANDISE CREDIT! It says they can look up purchases up to months if I used my Kohls charge (and didn't have the receipt, which I do have my invoice) and I can get it refunded to my account, which I did! Needless to say, this has totally changed my loyalty to KohlsAs a "Most Valued Customer" for years, it is ridiculous to be treated this way
Regards,
*** ***

On Wed, Sep 23, at 5:PM, *** *** wrote:This complaint has been fully resolved. Please remove from your site if possible. Thanks.*** ** ***