Moore-Built Construction & Restoration, Inc.

We apologize for the
inconvenience and frustration our customer experienced regarding her most
recent Kohls.com ordersUnfortunately, this is not Kohl’s error
On the order
confirmation, the shipping address is provided which allows our customers a
minute to cancel or edit an orderThe customer reached out to us over hours
after the order was placed
https://cs.kohls.com/app/answers/detail/a_id/57/kw/cancel%20/related/

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
They should change the website that says we ship to ALL APO and specify which items are online and which items are not
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** *** Normally I don't do this but I am truly upset by the way Kohl's is handling this.Like I said, I've been a customer since I was a little girl with my Grandma taking me shopping at Kohl'sI still have a pair of cloud sweatpants from Kohl's that I got for Christmas when I was 8, I'm now 28. My entire house is decorated with Kohl's home goods. My kitchen has been stocked with Food Network supplies from Kohl's. My bedroom and bathroom and decked out in *** ***'s line from Kohl'sEvery time I need anything for myself, or need to give gift, I go to Kohl's. Now I have been loyal for so many years, and I have all of these problems and you want, expect, and are satisfied "fixing" this issue with 30% off coupons? How do you expect to regain a customer by giving them coupons if they are so upset that they don't know if they want to return to your store?Now, you may think why would someone fight so hard, and file a Revdex.com report for a missing item valued at $12? The reason isn't because of the $It is because of the THOUSANDS that I have spent at your store, the HOURS that I have spent trying to get my money back, fix my online orders, fix my registry, the TWO separate times I went to the store for the registry system to be down, the trying to return an item in store purchased off of my registry (without a receipt) and be offered pennies even though it was on the shelf for sale for $25, stuck with another item yet again I don't want, to FIGHT for the coupons I was promised, look like an it trying to use a coupon that you sent to me for my remaining wedding registry items that expired a YEAR before I got it, the HOURS I spent walking around Kohl's to match bath rugs to bath rugs, jeans for jeans, exact price tag ONLY to exchange my online order when I was told I could return in store with no problem (which was a waste of an entire day because guess what, nothing matched, it was all off by so they wouldn't take it back. Even if it was on sale for less! Ended up keeping everything that I wanted to return! ) the arguments that I've had with my husband because of all the stress, the embarrassment of having to PERSONALLY find coupons to give to my bridal party guest list since I never received the coupons to give them that I promised, the random deposit of .52?, the customer service AGENTS that lied to me numerous times, and the THREE missing items reports that I made over the span of TWO MONTHS that NEVER went through until I made this reportI have been fighting for over months. I do not feel in the slightest that 30% off coupons is fair to rectify the absolute nonsense that I have dealt with with Kohl's in the past couple months. This is not fairDo I accept your offer? NoI do not

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have
determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have been told this same exact statement from multiple Kohl's customer service associates since December 11, Two weeks has come and gone numerous times. They seems to have no actual intention of giving the money back, but simply telling me over and over they will. Until I see a real life refund in the form of credit to my original payment method I will not accept a resolution
Regards,
*** ***

Kohl's does stand by it's previous decision and at this time, we do consider this matter closed

We
apologize for the disappointmentIn addition to the $that was already
refunded for the missing package, we processed an additional refund, on January
17, in the amount of $13.71, which will post in an average of seven days to the
VISA card ending in Blue Kohl's Cash in the amount
of $was also
issued, via email, with a redemption period of daysSecondly, a price
adjustment was honored in the amount of $38.40, for items purchased in the
Kohls.com order ending in 9898, which will post to the VISA card ending in
in an average of seven daysFinally, we respectfully decline the request for
reimbursement on any accrued bank fees

We
apologize for the delayOn February 1, Kohl's Corporate Refund issued out a
check in the amount of $45.03, which will be delivered, via mail, to the
customer in an average of 7-business days

We
apologize for the disappointmentHowever, in accordance with the Kohls.com Terms
and Conditions, any order that is placed is subject to further verification,
which may lead to cancellationThey are more than welcome to periodically
check Kohls.com for inventory, and if available, purchase
the item at regular
price, but we are unable to price adjust the item to the doorbuster selling
price

We are more than happy to research the customer claims, but at this time they have failed to provide any transaction detailsWe advise the customer to reply with a copy of their receipt for further research

I was called by another representative and told to return the merchandiseI don't want anything from Kohl'sI want a record showing they FALSELY ADVERTISED so that other consumers are warned that you can't trust their website. etter Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

We
apologize for the disappointmentAs the Kohls.com order ending in *** was
received damaged, we processed a refund for the full order, on January 5, in
the amount of $82.60, which will post to the Master Card ending in *** in an
average of seven daysAdditionally, $was credited to a
Kohl's
Merchandise Credit (KMC), which will be issued, via mailFinally, we sent out
an additional $KMC, in compensation for the Kohl's Cash that was lost due
to this return. Please allow an average of 7-business days to
receive both of these cards

Rewards Cash expires approximately days after it was issuedThis can not be reissued or converted back to pointsWe apologize for any disappointment

We regret the customer failed to receive their Registry RewardsWe have submitted a request to place their Reward on front end processing to be issued as soon as possibleWe advise the customer to allow a few weeks to receive thisWe apologize for any inconvenience

We
apologize the item was not reorderedOn December 22, the missing item was
refunded in the amount of $31.81, which posted to the Kohl's Charge card ending
in For the item to be replaced, another order would have to be submitted
If the item proves to be more expensive, we are more
than happy to adjust the price of the item to the amount originally paidAs such, please respond back
with the order number so we can accommodate accordingly

We stand by our previous response

We
apologize for the disappointmentHowever, the amount received from the return is
correctAs the original purchaser used a percentage off coupon, the final
return amount was the original sale price minus the percentage off coupon
usedPlease know the return amount was not affected by the
Kohl’s Cash earned
on the original purchase

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Please pass the following information to Kohls as they requested.Kohls cash numbers:1779***PIN 5701 $1651779***PIN 7605 $2701779***PIN 7234 $151779***PIN 8277 $4517796***PIN 7409 $15All owned by buying car seat, cloth, socks, vacuum cleaner etc
Regards,
*** **

[A default letter is provided here which indicates your acceptance of the business's
response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Upon review of our customer's concern regarding Kohls.com Order
7209473815, we can confirm a pick up has been scheduled with UPS to pick up the
itemWe apologize for the inconvenience and frustration our customer
experienced

To
further investigate this concern, please attach a copy of the rebate form and
original purchase receipt