Moore-Built Construction & Restoration, Inc.

Upon review of the customer's concern, we did partner with our Marketing Department to research furtherThe customer needs to send STOPALERTS to or reply STOPALERTSIf the customer is only replying STOP, that will not stop the mobile alerts from being sentWe apologize for
the inconvenience this has caused our customer

We stand behind our previous response, and apologize for any additional confusion

We have credited an additional $12.33, for a total credit in the amount of $As such, we consider this matter resolved

Upon further review of our customer's concernIt appears our customer purchased consumable products, which is why a discount was not appliedKohl's has consumable products excluded from applying a discount. https://cs.kohls.com/app/answers/detail/a_id/1086/kw/exclusions

Upon review of the customer's concern, we did look at the Order Confirmation for Order It shows that it was arranged to be sent to the Burbank, CA addressWe are attaching a copy of the order confirmation for reviewWe stand by our previous statement, and at this time consider this matter closed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
I reject their response This matter is not closed or resolved

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution
is satisfactory to me. I hope this will work for communicationI wanted to thank you for your assistance and advise you that Khol's has contacted me today and resolved my issueI appreciate your help and the gentleman I worked with today (*** ***) was able to help and provide information to me of the resolution of a refundThank you againIf there is anything else I need to do to close, this please help me with directions on how to do so.Have a nice day!*** ***

In order to further to assist our customer, we need more information. • Kohl's Cash numbers and pin numbers.• Information on how they were earned. Once we have that information, we can proceed with issuing him his tender

We apologize for the inconvenience and
frustration our customer experienced with their recent Kohls.com OrderWe have
priority shipped our customer's package with tracking number
Roman","serif"background:white">1Z61Y93R***0, which is set for delivery today

We apologize for the misinformation
provided by the previous associate, but we will are unable to honor a full
refundWe have applied a refund for the shipping as well as the missing items
Our decision stands as is, and at this time, we do consider the matter closed

Our
records indicate that two Corelle Swept 16-pcDinnerware Sets were purchased
by a third party and subsequently delivered to them, via FedEx, on May We
apologize; however, beyond this information we are unable to determine why both
these items were not presented as giftsAlso, please know that for security
purposes we are unable to send the purchasers informationAs such, we consider
this matter closed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Kohl's corporation yet again changed their narrative and now say that the Kohl's cash that I used to buy the pair of sneakers were not valid.I called up Kohl's fraud department on 12/11/(even though my issue had nothing to do with fraud).After a rather lengthy conversation with a lady named Honor who was supposedly a supervisor during which I gave all the details she was looking for including out of Kohl's cash numbers which I used to order the shoesUnfortunately, she just wanted to prove me wrong but when she couldn't, she got stuck like a broken record saying there was some problem with my Kohl's cash due to some note put on my order.It seemed, she didn't have authority and/or knowledge to investigate the matter in any detailIt was insulting that I had to explain her Kohl's store policies from their website.The worst part was that after around hour of providing her the details, she put me on hold to (probably) discuss with someone but never got back to meI left her a voice message later that day but she didn't respond to that either.All in all, I am extremely disappointed with how Kohl's has handled this goofupI hope they would own up their mistake and settle the matter by providing me what I asked for in the original complaint
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

Revdex.com:
I
have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I find it unacceptable that the business blames the carrier (UPS) when it was Kohl's warehouse who failed to ship the order in a timely fashionIt took days from the day the order was placed when, according to the order confirmation I received from Kohl's, it should have taken only 6-days maximum (and that is a very long time compared to sites like Amazon)Their customer service is horrible and I want to note that the order was finally cancelled (ref ***) by Kohl's on Dec On Dec there was no evidence that the items had left the warehouseMiraculously the chairs appeared yesterdayMy reason for not accepting their response is that their on line service and the associated customer service is horribleI will never order from them againPerhaps they should take a look at successful and very customer friendly sites like Amazon.com
Regards,
*** ***

[A default
letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I certainly hope the mailings will definitely be stopped this time!!
Regards,
*** ***

The
Kohl's Black Friday flyer correctly indicated that $Kohl's Cash would be
earned for purchases of $As we verified that the correct amount of
Kohl's Cash was issued for purchases in the amount of $99.99, we consider this
matter resolvedIf there is a specific Kohls.com order that
you would like
researched, please respond back with the order number

Revdex.com:
This is the same response I have been receiving since the gift card was purchased, it is 5-days and never shows up to the recipient who then emails me as she is disappointed againAlso, Kohls charged my card another $this past weekend (now $for a gift card never received or delivered) which I will be disputingI will forward all of the emails to the corporate office from Kohls regarding this matter up to this point so they can understand the frustrationI will also be cancelling my credit card with them

We
apologize for the disappointmentAny Kohls.com order that is submitted is
subject to further review, which could lead to cancellationAs such, the
Kohls.com order ending in was canceledOn November 26, the order was
replaced; however, Kohl's Cash was not generated due to it not being
a Kohl's
Cash earning periodIn replacement of the Kohl’s Cash, we have added 2,
Yes2You (Y2Y) Reward points to the account, which is equal to a $reward, and will be
issued, via email, on February Please know this reward is redeemable through
February

We apologize for the inconvenience our customer experienced with their online registryWe will be happy to research further on our end We will be contacting our customer once we research her concern further

Because they have the same response anytime they have a sale item advertised and then it is never in stock

Kohl's has processed a refund for our customer and mailed out her Kohl's Merchandise CreditAt this time, we consider this matter closed