Moore-Built Construction & Restoration, Inc.

We apologize for the inconvenience our customer has experiencedThe tracking information for the KitchenAid Mixer indicates this item was delivered on December 1, 2015. As of today, we have processed a refund for the mixer in the amount of $This adjustment will reflect on the
customer's billing statementThe tracking information for the Vera Vera Wang sheets indicates the parcel was delivered on December 8, A Kohl's Merchandise Credit will be mailed on January 4, 2015, as part of the refund for the sheets with any remaining refund applied to account use for payment

Please inform our customer we need additional information as to why she is requesting a refund for this vacuum cleaner she purchased in October

Regrettably, the customer's order was not placed during the promotional code's redemption datesWe apologize for any additional disappointment

We apologize for the inconvenience and frustration our customer experienced on her most recent Kohls.com orderWe regret to learn that the Juicy Crossbody Bag was not available when the order went into fulfillment We make every effort to ensure that we have enough merchandise to meet the needs of
our customersHowever, on occasion, an item may out-sell our expectations or we may not receive the anticipated stock amounts from our vendorsWe will be happy to honor free shipping when the item becomes available

We are more than happy to process the return for our customer, but he
would need to speak to our fraud departmentfirst At this time, we consider the
matter resolved

We have processed a price adjustment for Kohls.ocm order number *** back to the customer MasterCard ending in ***We advise our customer to allow 10-business days for the credit to appearWe apologize for any inconvenience

Upon review of our customer's Order 4843392029, it appears the full return amount was short by $All items were received from the order, but the full credit was not issuedWe did apply a credit to the customer's Kohl's Charge ending in The customer will see that reflect on their balance
within 3-business days

Two of the damaged items were previously sent to the
customer free of charge as an apology for her experienceRegrettably we are
unable to comply with the customer's request to send any additional free
merchandiseThe customer may return the damaged items for a full refundWe
apologize for any additional disappointment

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I called that number, and the agent on the phone was so rudeShe first said she can't help you, but I told her multiple times that I was asked specifically to call this numberShe is really hesitated to help me with anythingAfter I insist for that, she said she will look into that, and come back tel***g me that it's likely a fraud when I used gift cards to cover the whole purchase in the orderShe asked where I purchased the gift card, I told her that I purchased it from EbayShe asked for card numbers, and came back to me said that the gift cards were used, so there is nothing I can doI told her that I said specifically that the gift cards were used in that order I just provided herShe said no, it was used in other ordersI ask what orders? She said she didn't knowThen I asked to talk to a supervisorShe is really hestitated to do so, and changed her story by saying that the gift cards were used last year already! I can't believe thatI asked how come the gift cards were used last year that can be used again in MarchShe said she didn't knowI insist to speak with a supervisor, then she said she will try to find meFive minutes later, she said she can't find a supervisor, and asked me to call backI insist, and then she told me she left a message and someone will call me, which by the way never happened Her name is ***, please check into the phone record and verify thatI also want to make a formal complaint about herShe was really rude and really hestitate to help me.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]This is ridiculousThe response from Kohls is the same as the complaint! I contacted Kohls numerous times to tell them that my transaction was cancelled and reissued to someone else, this person you're calling "whomever." So I would like to know why kohls would allow "whomever" to access my transactions and then reissue them to someone who has zero permissions on my account at allNo items where returned, I have them here in my houseIt's a little disturbing that people, including management would just blatantly lie about this. It wasn't just the $it was also the $in points and my $10/$coupon that were removedI work with needy family's of US armed forces Vets and no matter how many times I explain it, Kohls calls ME a liar, and refuses to fix itSo I guess I'll let the family it was supposed to go to, know that Kohls has no desire to fix this or even look into it beyond the regular scope so they can see the items where NOT returnedI missed the sale I was supposed to purchase their kids clothing from, and lost $50, which without the kohls cash and points that are avertised, means their pricing is higher than mostI wouldn't have gone there to begin with, but retracting advertised pricing is an entirely diffent type of complaintIt may seem like someone is just trying to get a coupon but that's not what happened, it's not me that is lying, and unlike Kohls I can prove itIt's not just a coupon either it was Christmas for veteran family's child so I'll have someone else sponsor him until I can take this up in a more formal atmosphere at a later time. kind regards and I hope you never get ripped off at Christmas by a corporation who would rather lie and act like it comes from their own pocket, instead of actually Really looking into it
Regards,
*** ***

Revdex.com:
I have reviewed the response
made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]I spent the required amount to receive $kohl's cash I use the kohl's cash along with percentage off to purchase things that I may not normally purchase I had previously lost Kohls cash before and will not lose it again I would like $in kohls cash back or a $gift card
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I finally received my refund from KohlsYou can close the complaintThank you for the assistance
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to
complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
That isn't even the full amount I was chargeI was charged plus taxI am owed that amount back since I never received the shirt I PAID forI will be more than happy to return your toddler underwear if you send a prepaid shippingI do not have a toddler and have no need for them. Regards,
*** ***

We
apologize for the customer’s frustrationWe have made the business decision to
reorder the missing items (SKU: qty: 2, qty: 2, and qty 1)Our customer
can track her order by using her "My
Account" within her shopping profile under order We respectfully
decline any additional compensation that our customer is seeking

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. Neither the coupon or the Kohl's cash was expired I have to believe that Kohl's sent me a stock reponse without even reading my complaint, which was that I had Kohl's cash *that had absolutely not expired* and a coupon *also which had not expired* and I was told that I could not use both The salesperson told me I could use one or the other I met the requirements to use the coupon (my purchase was over $100) and the Kohl's cash did not have any stipulations listed.The department store sent out deceptive promotional material and should be held accountable
Regards,
*** ***

In order to research our customer's inquiry, we need our customer to provide the Kohl's Cash number used Once we research further, we will follow up with our customer

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11758924, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Kohl's has offered no explanation of their written posted refund policy that I complained about. They offer nothing new in their most recent response.I stand behind my view that your written return policy states a corporate-issued refund is an option to the consumer. I don't understand why you use that wording if you actually mean something else
Regards,
Scott F*

We
apologize for the disappointmentOn November 14, we credited our customer in
compensation for the incorrect items, in the amount of $89.82, which will post to
the Master Card ending in *** in an average of seven daysPlease donate, or
discard the items that were delivered in
error

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I, as well, stand by my previous response and consider this matter open. I am very frustrated by this entire ordeal and am tired of getting the runaround. I am now being told by different Kohl's resources, different ways to resolve this matter, and none are working. The unnamed entity that is responding to my Revdex.com complaint is telling me that I must go to the store. As I have previously stated, I no longer live in close proximity to the store where I was initially supposed to pick up the online order. So, in order not to waste minutes and the gas it takes to get to the store, I called them and explained the situation. ***, the manager at the store, stated he would not be able to assist or refund me and that I needed to contact Customer Service in order to get a refund. He stated he has experienced multiple online cancelled orders himself and simply receives an email that included a barcode that contains his refund if he used Kohl's cash as his form of payment. So, my next step was to respond to Kohl's Customer Service by online email and informed them of what the manager stated. Kohl's, I implore you to please review incident number 161228-for cancelled order 5842014936. The last response I received from James Aon 1/29/at 6:AM was that he would credit my next online order $25, all I had to do was send him my order number and he would make the necessary adjustments. I DO NOT TRUST THIS AT ALL!!! 1.) I would end up spending my own money and good luck seeing any adjustments to my order. They cannot seem to refund their own Kohl's cash and gift cards, so why would I believe they would be able to make adjustments to my personal payment. 2.) This does not address the gift cards that I used for the cancelled order that have not been refunded. Kohl's has stolen $and keeps telling me different ways to get my unused Kohl's cash and gift cards tender back. All I want is for them to email or mail the entire amount of Kohl's cash and gift cards into one gift card/Kohl's merchandise credit or email a barcode that contains the total amount of unused tender. I want this in hand. It should not be this difficult. I am very disappointed in the multiple misinformation provided, broken promises and lack of customer service by Kohl's. I work in Customer Service myself, and this ordeal would not be tolerated. I do not understand how nobody of authority has taken control of this matter and fixed it. They can clearly see that the Kohl's cash and gift cards used on the original purchase were not spent, and cannot be spent/used because they were trashed immediately after the order was placed. A replacement gift card and Kohl's cash should be issued, and not by the store, because they have already stated they cannot help me with a refund. Kohl's, before this escalates further, please do your research, do your job, and rectify this issue. Please stop giving me the runaround because nobody is willing to help me and they give me nothing but broken promises and misleading instructions.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my
complaint. For your reference, details of the offer I reviewed appear below
Untruth in advertisingCountdown counter stated on home page while logged in to Kohl's.com that I had one hour minutes to use coupon(No mention of what time zone was included!) I did not complete the second order because my discount coupon and sale price was taken off the site hour early! I placed the first order within minutes before that happened That first order was Order# And my time was Mountain time 10:Needed to split payment because my credit payment was not posted to my Kohl's credit account yetWanted one more chair, didn't complete that order because the sale was ended early according to the countdown timer, I had an hour left! Again, the countdown timer on the home page while logged in did not state what time zone it was regulated by and I trusted that I had until midnight my time!
Regards,
*** *** ***