Moore-Built Construction & Restoration, Inc.

Our time frame for standard shipping is 3-business daysWith that being said, our records indicate the full Kohls.com order, ending in 1391, is scheduled for delivery, via USPS, by the end of day on February The tracking information for this product is as
follows: ***. As such, we respectfully decline the desired settlement request

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I do not feel it is good business practice to accept an order with a discount, only to cancel and say they cannot honor I repeat that I would not have placed this order with KOHLS if I knew the order would not receive the discount as accepted at the time the order was placed I feel like this is a bait and switch tactic I feel they should honor the 15% discount on the order as placed at the time of online transaction I had no reason to feel the order would not receive the discount
Regards,
*** ***

We apologize, we can confirm the credit applied as of 09/14/is int he amount if $and not $

We
apologize for the disappointmentWe verified that three items in the Kohls.com
order, ending in 2301, were delivered to an address that was previously used by
youSince they were not received, we credited these items in the amount of
$37.43, which will post to the Kohl's Charge card ending
in in an average
of seven daysTo replace these items, a new order would need to be submitted
To avoid instances such as this from happening in the future, we have removed
the previously used address from the Kohls.com shopping account

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's
response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Upon review of our customer's concern, our promotion was valid one per household for one time use Please refer to our policy below regarding quantity limitsWe stand by our previous statementAt this time, we consider this matter closed. QUANTITY LIMITSKohl's offers merchandise to
consumers through this Site and its StoresKohl's is a retailer, not a wholesaler, and Kohl's does not sell to individuals or dealers for the purpose of resale to othersKohl's reserves the right, in its sole discretion, to reject an order or otherwise limit the quantity of items purchased per person, per household or per order in our Stores or at Kohls.comThese restrictions may be applied at Kohl's discretion, including, without limitation, to purchases/orders placed by the same person, the same Kohls.com account, the same credit card and/or orders that use the same billing or shipping address.If you are interested in purchasing multiple quantities of items for a corporation or institution, please contact us by email at [email protected]

The provided Kohl's Merchandise Credit displays as
invalid in our systemWe are unable to assist the customer any further without
the accompanying receipt

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Kohl's has still made no effort to resolve my complaint in any way It seems they are only reading what they want and answering accordingly The original order from *** was done THROUGH THE REGISTRY When she found out through me (the registrar) that the gift was not received, it took a while to even figure out where the gift was After finding out the gift was returned, (she did not find out until almost three months after it was ordered) she tried to reorder through the registry, but it would not let her because the registry showed that it was already bought, so she had to order it separately and shipped to her home address I was told, by customer service, to call all of the guests I invited to the wedding to inquire whether or not they got me a gift This is TERRIBLE and FLAT OUT RUDE customer service, and has not been addressed Because customer service was of no help, my family had to spend hours notifying people to stop buying gifts from the Kohl's registry, or if they ordered something they needed to call and find out where the gifts were To this day, I still have not received all of the gifts that people have bought for us I know this because I have had more people approach me about gifts, to which I have responded that I have not yet received them One gift was ordered in August, and neither the purchaser or myself have received any notification about the whereabouts of this gift My mother has also submitted a complaint, which has yet to be addressed
Regards,
*** ***

Revdex.com:
I have reviewed the
response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12522856, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[How can I go about getting a checkI do not wish to give Kohl's any business given the horrible customer service and the fact that after months after my package was never received their is still no resolutionHow can the Revdex.com or someone point me in the right direction to get this issue resolved? This does not seem right or ethical.]
Regards,
Brittney Santos

We apologize for the inconvenience our customer experienced in the store while paying her billPlease know that our records indicate only one charge in the amount of $came out on 10/7/If two charges were taken out of our customers checking account, one will fall off, as only one charge
was validIf two charges of $have posted to our customers back account, they will need to fax in a copy of the bank statement showing the duplicate chargesPlease have them call Kohl's Customer Service at ###-###-####, and a representative will be glad to further assist them with this

We apologize to the customer for the inconvenience in regards to not receiving part of her orderWe have made the business decision to credit our customer for SKU: (2); and for order #5996475822, and SKU for order #Please note that we have credited the
customers Kohl's Charge card ending in 9702, for the missing items in the amount of $Please allow an average of days for our customer to receive the return credit

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have
determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I was told will be getting 30% additional discount by their representatives after the current promotionsI asked them clearly what happens if there is a better price in other store then the representative clearly informed whatever the current promotions + Price match and on top of that we will be giving you 30% off on your next order which doesn't happenedthat made me to buy the materials and now they are not standing on their words:(
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

It appears our customer has spoken with our department that handles our Corporate RefundsThey verified the needed information and have agreed to mail out a Kohl's Merchandise Credit for her

Our records show a return for the missing items from Kohls.com order #*** was processed on 12/23/We advise our customer to allow 10-business days for thisWe apologize for any inconvenience

We apologize for our customers frustrationWe have credited our customer in the amount of $to their Kohl's Charge card ending in 5304, which will post to their account within an average of seven daysWe respectfully decline any additional reimbursement our customer is requesting

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowOnly $was paid with a gift card, as proven in my attachmentI paid $with the Kohl's credit card then made returns amounting to $39.91, resulting in a balance due to Kohl's Credit of $for this transactionIt is unethical not to credit my Kohls card or refund the money when I PAID MORE THAN THE REFUND AMOUNT WITHOUT USING A GIFT CARD
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

We
stand behind our previous resolution, as the correct amounts were credited and
have since posted to the original payment methodThe Kohls.com order ending in
*** was returned in full, in the amount of $Also, the Kohls.com order
ending in *** was returned in full, in the amount of $Finally, the
Kohls.com order ending in *** was returned in full, in the amount of $
As such, we consider this matter closed

We have
processed a credit back to our customer’s Kohl’s Charge account in the amount
of $for the kohls.com order# *** on 06/18/We advise our
customer to allow 10-business days for the credit to appear on their Kohl’s
Charge accountWe apologize for the inconvenience