Moore-Built Construction & Restoration, Inc.

We regret to hear of the customer’s unfavorable ring
experienceWe would not compensate the customer for any amount more than what
they actually paid for the productWe advise the customer to return the item
for refund to use towards a new ringWe apologize for the inconvenience

From our Kohls.com Terms
and Conditions; "Kohl’s reserves the right, in its sole discretion, to
reject an order". We stand behind our
previous resolution, and consider this matter closed

We
apologize for the disappointmentOur records indicate the full Kohls.com order
ending in was delivered, via UPS, on January 8, in four separate packagesHowever, as the packages were not received we credited
the full order, on February 14, in the amount of $230.38, which will post
in an
average of seven days to the VISA card ending in

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Is the $the business will return to my account the $off a purchase of $or more? If so, there needs to be a 20% discount applied to the purchase as well. Regards,
*** ***

We apologize for the
disappointmentAs the address was inadvertently changed, on December 8, we
credited the full order in the amount of $310.20, which will post to the VISA card ending in in an average of seven daysAlso, we issued
Blue Kohl's Cash, via email, in the amount of $5.00,
which has a redemption
period of daysAdditionally, we removed the old address from the shopping
profile to prevent any address rerouting issues from happening
again

We regret to hear the customer did not receive her anticipated Kohl's CashOur records show we sent the Kohl's Cash to *** on more than one occasionWe have no record that the e-mails were returned, or that the messages were undeliverableRegrettably, we are not able to send
physical Kohl's Cash to the customer's home as requestedAs a gesture of goodwill we are able to honor the Kohl's Cash on a future Kohls.com orderThe customer should simply reply to this complaint with the new Kohls.com order, and we will credit the order accordingly. Additionally, our records indicate the customer was credited $back to their VISA ending in *** on 12/09/15, for the *** promotional code

After reviewing Kohls.com order # ***, we are able to confirm the customer's order was canceled for security purposesWe are unable to accommodate the customer's request to fulfill the orderWe advise the customer to update her billing information before placing future purchases

Kohl’s apologizes to the customer for any confusion
Our coupon states: $coupon is valid on a minimum $pre-tax purchase for one
transaction March 10, through March 13, in store and online for any
tender typeCoupon must be surrendered at time of in-store purchase
The
customer’s using the coupon must each possess their own
coupon in order to each use a coupon in-store

We regret to hear the customer has not received all the items from their recent Kohls.com orderAt this time we advise the customer to reply with the Kohls.com order number, as well as any associated SKU/UPC information for further researchWe apologize for any inconvenience

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Summer ***

We apologize for the disappointmentWe verified an incorrect item was inadvertently packaged in the Kohls.com order ending in As such, on January 19, we submitted a new order, free of charge, for the correct itemOur customer is more than welcome to track this order on her Kohls.com shopping accountWhen doing so, please reference the order number ending in

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]This is the same generic response and action that I was originally offered and they have even since told me something different then what they are saying here.Subject: Your Kohls.com Order Number *** Discussion Thread Response Via Email *** *** *** *** **Hi ***,I sincerely do apologize regarding this matter, However rest assured that we are doing are best to resolve your concern and since you still don't received your package I will send a request for investigation to know what really happened to your package please be advised that the once the investigation start on escalating it will take an average of 2-weeks and once the process has been done we will immediately update you and that case will issue the credit for the item you didn't receivedThank you for allowing me to assist you, Have a great day!Sincerely.*** **
*** *** *** SubjectYour Kohls.com Order Number *** Discussion Thread Response Via Email *** *.)08/26/04:AMHi ***,I sincerely do apologize regarding this matter, However rest assured that we are doing are best to resolve your concern and since you still don't received your package I will send a request for investigation to know what really happened to your package please be advised that the once the investigation start on escalating it will take an average of 2-weeks and once the process has been done we will immediately update you and that case will issue the credit for the item you didn't receivedThank you for allowing me to assist you, Have a great day!Sincerely.*** **Kohl's DCAssociate
Regards,
*** ***

We are unable to resolve the customer's concerns with the provided informationWe advise the customer to reply with the Kohls.com order number for further research

Unfortunately, the complaint does need to be filed under the name of the purchaserAlso, please advise our customer to attach an order number to the new complaint so a response may be provided sooner

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I strongly believe that Kohls is using advertising, bait and switch and other tactics to take advantage of consumers I feel like I have been scammed and that is why I closed my credit account with them Too many companies are getting away with this and it makes shopping at places like Kohls an unpleasant experience because there is no trust
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
When I called the Kohl's customer service on 12/1/2016, the only information showed regarding this order was label created on 11/27/and estimated delivery time was 11/30/on UPS.comSince it has already past the estimated delivery time and there was no update on tracking, I would like to get some help from their customer service repNot only the rep lied about she can not see the SAME information I described on UPS.com, she also rejected to check with warehouse nor the carrier. As a Kohl's customer service supervisor, I can not believe that rude and not wil*** to help attitude received.For a business gave such a careless and helpless response is not resolving the issue or releasing the frustration, thus why it is not acceptable
Regards,
*** ***

The
orders which were placed on Kohls.com by our customer were canceled in
accordance with the Kohls.com Terms and Conditions and Privacy PolicyPlease
have our customer reach out to Kohl's Fraud Department at 888-890-1755, as additional
information is required before releasing the gift card
funds

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
The amount returned on 03/was part of the order that I returned in the storeI’m not sure how you can relate that to the part of the package you never deliveredThe package that I did not receive had items, not I want a refund for the amount of the two items that I purchased that did not get deliveredI did receive the Kohls cash but have not received the refund
Regards,
*** ***

We apologize for the inconvenience you experienced with online order We have processed a return for you in the amount of $on a Kohl's Merchandise Credit that will be mailed to our customer

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. I do not accept because my issue was that on NovI was in their Warminster store and that store had the vacuums on sale. I was told by that manager that I could go to Kohls in Langhorne the next day and purchase the vacuum there at the same price.When I went to the Kohls in Langhorne on Nov23, they did not have the vacuums on sale. They had no vacuums on sale. The manager would not even attempt to call the Warminster store to see what their prices were. He was nasty about it.Their flyer on line said prices are IN STORE AND ON LINE. THE MAIN ISSUE IS THAT THEY HAD TO DIFFERENT PRICES AT STORES AND DIFFERENT SALES GOING ONI had to order it on line because I live approxminutes from Warminster and was not about to drive back. I wAgain - I want to know how Kohls can have different sales going on at stores. Is this their practice at every location.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***