Moore-Built Construction & Restoration, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] I did not receive a gift card for this order as when the gift card was proposed, I rejected that response because the gift card was going to take weeks to get to meSo because of this, I asked if I should place the order on my credit card and have Kohl's reimburse me, and I was told to place the order and my order would be creditedThere is no discussion about changes in pricing, as I understand the prices were the sameThe question is why I was directed to order the items again on my credit card instead of letting me know there was a gift card on its wayThe matter is not closedI am still expecting to be reimbursed for the $that was placed on my credit card, and you can void out the gift card that I have still not receivedI don't understand why there is confusion when this matter could have been settled weeks ago
Regards,
*** ***

We regret to hear the customer did not previously complete their Kohl's Yes You Rewards enrollmentWe advise the customer to contact us at ###-###-#### if she continues to encounter difficultiesWe apologize for any disappointment

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
They are not standing by their original reply to meI was told to place an order to receive a $creditI placed the order, sent the order number, and then they changed their mind: Hi ***,Thank you for the quick responsePlease allow me to review this matter for you as I know how Kohl's Cash can boost your savings.***, I tried to review your order but I'm unable to proceed with the information providedKindly send us the complete order number so I can apply your $Kohl's Cash on your new order.I'll be waiting for your replyThank you for your patronage. Sincerely,*** **
Regards,
*** ***

We have processed a return for the missing items from Kohls.com order #on 12/22/We advise our customer to allow 10-business days for the creditWe apologize for any inconvenience

We apologize for the frustrationTo proceed with our investigation, we would need current address information

We
are sorry to learn that the customer’s shopping experience was less than
favorableWe recognize the importance of providing great service at all times
We would be more than happy to facilitate a return and refund if the customer
is not completely satisfied with her purchaseThe customer
may return any
item, at anytime, for a full refund with a receiptReturns without a receipt
will receive a Kohl’s Merchandise Credit, good toward any merchandise
throughout the storeI would advise you to speak with a manager, who will be
able to assist you further with this matter

Upon review of our customer's concern, our customer did use the Kohl's CashWe apologize for the inconvenience and frustration our customer experienced with their ring, but this is Kohl's policyIf the Kohl's Cash is used and a return is made, the amount of the Kohl's Cash will be deducted at the
time the return is doneIf the customer wishes to attach a copy of their receipt for review, we are more than happy to look into it, but Kohl's does stand by their Kohl's Cash policy. https://kohls--tst.custhelp.com/app/answers/detail/a_id/

Revdex.com:
I have reviewed the response
made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] They refuse for refunding my money
Regards,
*** ***

We regret the customer's experience with our company was less than favorableWe appreciate her feedback, and apologize for any additional disappointment

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.The manager at the Warwick store was extremely rude and the was the situation was handled was a shame and my pregnant wife shouldn’t have been treated like thatAnd I want a non-defective pair of sneakers that I originally ordered.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

We have processed a return for a customer in the amount of $and it
will be applied to the customer's Kohl's Charge, Please advise our customer to
allow 3-business days for it to processThe customer can discard the original
futon

We have requested a $be applied to the customer's Visa card ending in Please advise our customer to please allow 7-business days for it to appear

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[The problem is anytime I return something that I paid with a check, they take back the merchandise but then issue me a corporate refund. They have my merchandise back and I have no money for at least weeks. I will no longer shop and Kohls and am closing out my account as has my mother. They might look and see that I spend thousands a year at their store and decide if loosing my business and my mothers is worth it. I can shop anywhere else and receive money back from returned merchandise. I am not going to wait on a corporate refund to get money back from them ]
Regards,
Nancy ***

We apologize for any additional disappointment or inconvenience

We apologize for the disappointmentPlease
respond back with the item description, or SKU numbers for the two missing items,
so we can further investigate the concern

Revdex.com:
I
have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
No specific timeline was provided"Research" is a simple check of information that is currently available: there is order#: & receipt#: that would state that my order was placed during the promotional period, on 11/25/I'm truly confused with what exactly they are "researching" and how long will it take. Btw, it's been over a week since I got this message and they still haven't contacted me
Regards,
*** ***

We apologize for the frustration
and inconvenience our customer experienced with their online orderWe have
agreed to honor a discount in the amount of $of a future orderThe
customer can either call to place it or call after he places it so an adjustment
may be appliedPlease
refer to Incident ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Thank you,
*** ***

I
reject the response of Kohl's because it does not address my complaint at allMy complaint is that I returned something to Kohl's and they gave my refund to someone else. Also, I wanted my Kohl's account credited, not some type of credit where I would have to spend the money at Kohl's again. I purchased items that totaled several hundred dollarsSome of the items were my sister's and some of the items were mineMy sister used her Kohl's rebate cards and Visa gift cards to pay for some of the stuffAfter all of the credits were applied, I still owed Kohl's $127.85, which I then charged to my Kohl's charge accountThis was on April 9, When I went to return one item totaling approximately $on April 28th, the lady at the return counter told me that the refund would go back on my card. A couple of weeks later, I signed onto my Kohl's account and did not see any refund on my account. When I called customer service to inquire about the refund, I was advised that the money was refunded to a Visa gift card in my sister's name. I told them that I was the person that returned something that I bought, so the refund should have been credited against my outstanding balance on my Kohl's account. Customer service at the number told me that there was nothing they could do, and that I should call the local Kohl's store to address my complaint. I called the store where I bought the items, but was told that there was nothing that they could do because "that is how the system works". The store manager told me that if I came in and provided identification, she would give me a store credit. She saw nothing wrong with the fact that Kohl's took my refund credit and gave it to someone elseAlso, I returned something and I wanted it credited against my Kohl's account balance. This whole scenario should have never occurred. This is shady refund practice by Kohl's. A refund should be returned the way the customer wants it returned. A refund should not be give to someone else other than the person returning the item. A system like this should not exist

We did review the call between the customer
and our Corporate Refund associateThe customer was informed the only option
for her non-receipted return would be the Kohl's Merchandise
Credit, and we would have to
locate the original purchase in order for us to refund to how it was purchased
We stand behind the decision made by our Corporate Refund Department