Moore-Built Construction & Restoration, Inc.

We did contact our customer directly to attempt to resolve our customer's concern

We
apologize for the disappointmentOur records indicate the customer spoke with
Kohl's Executive Office on January Accordingly, we canceled the Blue Kohl's
Cash that was issued for the return on the Kohls.com order, ending in 9216, and
credited the amount, $105.89, to the Kohl's Charge
card ending in For
questions or to inquire on current balance information on the Kohl's Charge
account, please contact Kohl's Customer Service, via phone, at ###-###-####

Kohl's is unable to generate physical Kohl's Cash outside of the Kohl's Cash earning datesOur records show the customer was advised that we would honor the $Kohl's Cash credit on a future order, despite their transaction missing the cutoff timeAt this time the customer may place a new
order based on the terms previously provided by Kohls.com, or we can credit the Kohl's Cash to their Kohl's Charge account as a one-time courtesyPlease advise

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
A fifty dollar gift card in no way covers the frustration that I have experienced trying to find these items (especially after waiting a month in good faith that we would be helped) or the cost of the items we are missingThis is the Kohl's registry systemSomeone at the company should be able to figure this outI want help here, not a gift card handout with no effort put towards solving my problem
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
The company only credited a portion of my complaint, not the full amount
Regards,
*** ***

We have processed a return for Kohls.com order #*** on 12/21/We advise our customer to allow 10-business days to receive thisWe apologize for any inconvenience

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[i have attempted to call kohls and was place on an unreasonable amount of hold time by them hr mins. I have left a voicemail with my information, left a call back number with their call back service and sent them all the information they requested via facebook. I am attaching my documents in this response as well. If they would like a call back they need to provide a direct number and not the number i've already attempted to call six times.]
Regards,
*** ***

We apologize for the inconvenience our
customer experienced due to receiving expired couponsWe will be partnering
with our Marketing department in regards to the date these are being sent so we
may research furtherWe will be mailing out our customer two thirty percent
coupons for the
inconvenienceWe will be mailing these to the address provided
on the complaint

We have processed a
credit back to our customer’s VISA ending in *** for the missing items she did
not receive with her Kohls.com order# ***
We advise our customer to allow 10-business days for the credit to appear on
her accountWe apologize for the inconvenience

We apologize for the disappointmentOn January 22, we verified the full Kohls.com order ending in was lost in transitAs such, we processed a refund in the amount of $65.39, which will post to the Kohl's Charge card ending in in an average of seven daysBlue Kohl's Cash in the amount of
$was also issued, via email, with a redemption period of days

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have
reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]I still do have the card still in my possessionAnd still nothing as been done with this matter
Regards,
*** ***

We regret to learn that the advertised item was not available when the customer visited our storeWe make every effort to ensure that we have enough merchandise to meet the needs of our customersHowever, on occasion, an item may out-sell our expectations or we may not receive the anticipated
stock amounts from our vendorsIn addition, please be advised that the selection of merchandise may vary by storeSome merchandise may not be available at every store and merchandise or promotional offers available online at Kohls.com may vary from those offered in Kohl’s storesOur products are placed in our advertisements in order to alert our customers of the sale price of that item, based on availabilityThis information is stated on the back of our sales flyersWe are not able to accommodate the customer's request for the productWe apologize for any disappointment

We apologize for the disappointmentOn March 2, Kohl's Executive Office replaced the order with the customer, via phone, for the stated $sale price with an additional $creditAdditionally, $in Kohl’s Cash will be received, via emailTo track the status of this order, please log
in to the Kohls.com shopping account and reference the order ending in ***

We have processed a credit back to our customer’s Kohl’s Charge account the broken items from Kohls.com order#We advise our customer to allow 10-business days for the credit to appear on her Kohl’s Charge accountWe apologize fro the disappointment

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** *** I have texted STOPALLI have done my part!! You have done nothingIt is not my responsibility, it is yoursYou are the ones sending the texts and you need to figure out what the problem isYou should be able to go into your computer and fix it! Quit putting it on meYou have done nothing to solve this issueYou are unbelievable! I am going to take legal action against Kohls if you do not take care of this!

Revdex.com:
I have reviewed the response made by the
business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11929353, and
have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. I never said I returned it!!!! I NEVER GOT THE PRODUCTI RECIEVED SOMEONE ELSES AND RETURNED THAT AT THE STORE AND WAS FORCED TO PLCE A NEW VACUMM ORDER OVER THE PHONE WITH YOUJust give me my damn credit and cancel my accointI will never step foot into your store again. go review my original complaintYou are twisting my words and not giving me my refund I was promised almost two months ago
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Kelsey S**

We apologize for the customers frustrationWe have processed a credit to the VISA ending in for the amount of $She will see this post to her account in an average of seven days

We
apologize for the disappointmentWe will review all contacts placed to Kohl's
by the customer for possible coaching and corrective actionOn January 10, we
refunded the missing package from the Kohls.com order ending in in the
amount of $24.31, which will post to the Discover card
ending in in
average of seven days