Moore-Built Construction & Restoration, Inc.

We
apologize for the disappointment; however, our records indicate that the promo
code, TOYS20, was never applied to this orderOn December 12, as a courtesy,
we credited 20% off for the toys purchased in this order, in the amount of
$18.53, which will post in an average of seven days to the
VISA card ending in

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. After months of waiting, making call after call after call to Kohl's Corporate Refund # I have finally received my refundI cannot express the disappoint I feel in Kohl's corporate refund policyThe lack of communication Kohl's provides up front with their corporate refund policy and promising 7-day turn around time is a blatant lieI suggest to them for future customers they be honest and tell them how it really works aka call the number to which no one will answer, return your call, over and over and overI understand the reason for policies and procedures however your process on this I do not agree withIn my opinion you will be losing valuable customers such as myself
Regards,
*** ***

We are more than happy to research our customer's concernPlease have the customer attach a copy of the return receipt so we can review their concern

We apologize for our customers
disappointmentOur records indicate that our customer returned the boots (SKU:
98440932) on order #to a Kohl's store on October 11, in the amount
of $69.32, to her VISA card ending in 1560, which will post in an average of
seven daysShe is
welcome to call Kohls.com Customer Service at
###-###-####, where we will reorder the boots for the customer at the same
price that she initially paid.
Our customer was never charged for the
jeans (SKU: 73890835) on order #7459117284, as this item was canceled due to
lack of inventory

Advised customer we are not adjusting price since it was not authorized by Kohls.com

We apologize for the inconvenience our customer has experiencedAs of today, we processed a refund for the amount of $for the items not received. After review, we find the purchase and return will both reflect on the January billing statement; therefore no interest charges
are assessed on the amount of $

Revdex.com:
I have checked my account and a called to ask about the refund. No refunds have been applied to my account for these ordersPlus I would like to know the three orders and the amounts they are saying they are applying to the three orders to see if the amounts is correct when they actually truly apply the creditAs of now I have not received any communication from Kohls explaining what was stated about the refund they informed the Revdex.com that they gave meI have not received a refund for these three ordersPlus my total was closer to $for the three orders not $One order was $by itselfThe other one was $and I would have to check for the total of the other orderThanks for your help and timeHave a wonderful and Blessed day*** ***
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

We apologize if the customer may have received
misinformationWhen you return merchandise from a purchase that earned Kohl’s
Cash, the Kohl’s Cash value will decreaseIf you have already used your Kohl’s
Cash coupon, the amount of the Kohl’s Cash will be deducted from your return
amount, this includes purchases with gift receiptsThe details of the Kohl’s
Cash Coupon program are stated on the back of each coupon, as well as our
Kohl’s flyersWe hope this information was helpful

"line-height:115%Arial","sans-serif";background:white">Our
records indicate a return was processed for the order on 08/03/Regrettably
the product is not sold at Kohl’s but directly from the vendorWe are unable
to accommodate the customer’s request as the product does not include bed, bedding or a mattressWe are happy to extend 30% off the
customer’s next order for her frustrationsWe advise the customer to reply
with a new order number and we will credit the order accordingly

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I finally got through to Kohl's after waiting on the phone hours and minutes and they said they would send me a checkBut they have had my money since 1/14/and I repurchased the items but had to pay interestKohl's is telling me my time is worth nothing to them!I will take the checks but a huge disappointment that they will not do anymore like a $gift cardUpsetting!!They took my merchandise, held on to my money for months and had we wait on the phone to discuss with them for more than hours
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this resolves my complaint, however, there are certain inaccuracies in the company's response that should be addressed For your reference, details of the offer I reviewed appear below
The company's response is not accurateWhile part of the order was sent (and received), part of the order was not received and in fact either lost in the mail (according to the FedEx representative)/returned to the sender company (according to FedEx's tracking sheet) without ever notifying meThe company's representation that the order was sent in full and received by me in full is not accurate or correctIt is true that the company provided a refund, which is appreciatedHowever, I cannot in good conscience "approve" the company's response when it is not entirely accurate.
Regards,
Jillian ***

We apologize for the disappointmentWe processed a return, in compensation for the incorrect item being shipped, in the amount of $35.55, which will be credited in an average of seven days to the Kohl's Charge card ending in For the item to be replaced, a new order would have to be submitted
If the item proves to be more expensive we are more than happy to adjust the price to what was originally paid on the initial orderAs such, please respond back with the new order number so we can accommodate accordingly

We stand behind the previous resolution and consider this matter closed

We apologize for the inconvenience and frustration our customer experienced due to her online orderUpon review of Order 6631189496, it does show the order is set for delivery on Monday, December 12,

We regret to learn that the customer's experience with our company was less than favorableWe recognize the importance of providing great service at all timesWe appreciate the feedback, and will forward the information for internal reviewWe apologize for any disappointment. We are
unable to resolve the customer's concerns with the provided informationAt this time we advise the customer to reply with a detail account of how we may assist themDue to the complaint being filed through the Revdex.com, the reply will be relayed through the same channelIf the customer would like to speak with someone directly we advise the customer contact Kohls.com customer service directly at ###-###-####

Our records
show the applicable return credit for Kohls.com order #was processed
on 03/12/16, back to the customer Kohl’s' Charge account for $Additionally,
we are able to confirm that the order was a customer initiated order, so the
shipping fee will not be credited back to
the customerThere was no Kohl’s
error so we are unable to comply with the customer’s request for any additional
creditWe hope this information was helpful

Revdex.com:
I have reviewed the
response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]I called before the item was delivered in order to stop or redirect the shipment but kohls customer service refused & said they can retrieve the shipment & provide the refund.What happened to the retrieve option? I did what I can to resolve this issue but now it is kohls turn do something
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
The information Kohls provided is not accurate I have spoken to several persons that shared they had a similar issue This includes Kohls management at their local store I cannot comprehend why they would refuse to refund my money back after I shared with them that the 2nd and 3rd orders were duplicated and cancel them out Instead I had to take time off from work, track multiple shipments, go to fed ex to pick up items for fear that daily deliveries of items that were not wanted would be stolen from my residence, as no signature is required I then had to haul all those items on several trips to work on getting my money back I was contacted by corporate office once, that they would review my case and I never heard back from themI also sent a follow up email and recieved no replyThis is very poor customer service and I stand by my original complaint
Regards,
*** ***

Our records show the customer has been properly credited for all the returned merchandise from their Kohls.com orderDue to multiple tenders used, part of the return was processed back to the customer's MasterCard ending in ***, and the other to Kohl's Merchandise Credit cards that were sent via
USPSWe advise our customer to allow 7-business days to receive thisThe customer was contacted by the Executive Office on 11/07/15, in an effort to explain the matter, but the customer failed to respond the e-mailWe apologize for any confusion

The customer's complaint has reached the highest level in our company through the Revdex.com portalWe have provided the requested information below. *** *** ** *** Attn: *** *** *** *** ***
*** *** ** ***