Moore-Built Construction & Restoration, Inc.

We
apologize for the disappointmentOn January 15, we verified two incorrect
items were inadvertently packaged in the Kohls.com order ending in As
such, we processed a refund for this in the amount of $22.52, which will post
to the Kohl's Charge card ending in in an average of seven
daysAs we do
not need the items back, please either donate or discard them

We are more than happy to research our customer's concernPlease have the customer attach a copy of their bank receipt showing the duplicate charge and a sales receipt or the specified amount and date of the transaction

We have processed a credit for Kohls.com order #on 01/27/16, back to the customer's VISA ending in We advise our customer to allow 7-business days for the credit to appearWe apologize for the delay, and any inconvenience

We apologize for the inconvenience, but Kohl's Cash and Yes You Rewards would be deducted prior to any discounts being appliedIt does state this on each coupon

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11744413, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
While this is generous, it does not fix the fact that these costumes are no longer in stock, my order that went back is the costumes my girls wanted, in addition to them not being in stock, I was refunded the price of the order but not the shipping which was a whole 10$ and I would need to pay the shipping againI cannot afford thisWeeks away from 10/4/is far too long for my kids to be able to experience HalloweenI am entirely disappointed with companyInstead of only sending me a partial refund they should have just sent the costumes to meI am still sticking with my original resolutionI would like the costumes I ordered to be able to be sent to my children, for what I paid, I am not paying shipping again as this was not my error and I would like them before Halloween
Regards,
Sarahlouise C***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
first of all, thank you for getting back to meafter having this kind of issue, I called kohl's fraud department 888-890-at least timesAnd I was required to go to local kohl's store to verify my identityI did it and was required to send all receipts and bank statement to [email protected] for further verificationafter sending all paperwork, they can not reissue my gift card and I got following reply:As stated before, this gift card was not purchased from Kohl's. Mileage Plus would need to reimburse you. I cannot assist. But actually I inquired mileage plus and from their end, they already sent payment to kohl's and apparently kohl's have the fund for my gift cards now.please help methank you

Revdex.com:
I have reviewed the response made by the business
in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]As I stated I'm a loyal long time Kohl's shopper for over two decadesMy issue with Kohl's customer service is this is the third time Kohl's has botched an online order of mineI've already waited three weeks, have been promised four times to get gift card replaced with no action what so everI traveled to visit the nearest Kohl's store twice (mile round trip), countless hours on hold or online chat with customer service agents all for nothingI've spent more on gas & travel than what the $card is worthI do understand that people make mistakes but this is beyond ridiculous & I've been more than patient considering the circumstancesI request at the least an apology, an additional $gift card for a total of $It's the least you could doThe most distasteful part of this whole situation is Kohl's customer service never bothered to issue an apologyI will not stand for this.
Regards,
*** ***

We
deeply apologize for the continued frustrationWe have resent an escalated
ticket to our business partners to remove you from the Kohl's marketing mailer
listAs such, marketing mailers will stop being sent, via mail, to the address
listed on this complaint in 2-months

Unfortunately, we have already processed the customers Kohl's Merchandise CreditThe customer added additional information that was not in the original claimThe customer can either call customer service to address her concern of a file a new claim with the Revdex.com At this time, we consider this matter closed

We apologize for the disappointmentWe confirmed the order was inadvertently sent to a wrong addressAs such, on November 25, we credited the full order, in the amount of $251.55, which will post to the VISA card ending in in an average of seven daysOn November 26, our records indicate that
the order was replaced by herShe is welcome to track the status of the shipment on her Kohls.com shopping account

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[First, it was not my fault to use the coupon for multiple timesThe system allowed meIf it was intended for one time use only, why can't Kohl's just fix their system? Why did it let all my orders go through? Why cant Kohl's just simply cancel my order at that time? And if you really did take a look at my account, I did not purchase a lot of the same itemsThis is just unfair for meI'm not a resellerAgain, I insist that Kohl's has its own responsibility for letting all the orders go throughIt was not just my fault]
Regards,
*** **

Our records show a credit for $was credited back to Kohls.com order #*** on 12/28/We advise our customer to allow 7-business days for the credit to appearWe apologize for any inconvenience

We will be mailing out our customer a $as agreedPlease advise out customer to allow 7-business days

We apologize for the lack of assistance the customer received, her feedback with be forwarded to the appropriate channelsAlso the customer address information will be forwarded to our Marketing Department for further reviewAdditionally, exclusions apply to all promotions unless otherwise notedThis information is available at the following link***Once again we apologize for any disappointment

We are unable to locate
an order or details regarding his concernWe advise the customer to reply with
the order number so that we can research this concern further

We apologize for the frustration and inconvenience our customer experienced on her most recent Kohls.com orderAs a courtesy, we have processed a credit in the amount of $to be applied to our customer's American Express card ending in ***These were the items on Order with
Tracking # 1Z870665YW

The customer's feedback helps us to better understand our customers and will be forwarded to the appropriate departments for their considerationOnce again we apologize for any disappointment

Due to the sensitive nature of the customer's inquiry, at this time we advise the customer to reply with the exact store locationAfter we receive the requested information, we will forward this matter to the appropriate channel to be addressed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
This rudeness on the part of Kohl's management transcends to the store managers and other customer service staff, especially the rogue ones at the *** store We do not accept the oral apology inasmuch as words without any concrete step to satisfy an aggrieved customer are hollow and meaningless [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

Please know that all dollar off coupons, including Kohl's Cash, are taken off the subtotal prior to any percentage off couponsAs the 20% off discount was correctly applied after the $Kohl's Cash coupon, no further compensation is warrantedAs such, we consider this matter resolved