Moore-Built Construction & Restoration, Inc.

Revdex.com:i was using in yes you rewards and in kohl cash I compiled my order
to b less then my combined kohl cash and yesyou rewards online it would allow me to use my rewards so I called in explaining my issue and was told I should just be happy with the discount I was getting!! Thats fine fro kohl to be ok with that but I ordered solely based in the rewards I would get in return so yes I was saving money but if I would have been told using rewards would equal hassle and mistreatment I simply would have shopped else where and now I'm past the date of my kohl cash as it expired on the 5th so here I am begging to use what is already mine only to lose it because of rude people and advertisements!! so I would like to be refunded fro all my orders to make my kohs credit balance zero since I wouldn't have sent that had I know the kohl cash and yes u rewards ending up just being a bait and switch or I would like a gift card for my rewards and all the time and hassle I have had to deal with or I will simply close my account and never shop at ohs again I have bought 1000's at kohl the last year and a half but am treated as completely worthless I just want whats fair to be done fair thats it done promise it if your not actually going to keep the promisethanks I hope you make the choice to prove I'm a respected customer!!
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

We apologize for the confusion regarding the shipping addressThe customer placed Order on April 10,It asks the customer to confirm the shipping address twicebefore completing the order Once when the shipping address is selected and prior to submitting the orderWe have
documentation of the customer contacting us on April 12, regarding her orderThe website clearly specifies there is a minute window for cancellationsUnfortunately, the customer would still be responsible for the package.We may be able to make the following changes within minutes* from when you placed your order: Cancel your order Decrease the quantity of an item Remove an itemApply a valid promo code**

We apologize for the inconvenienceWe request to please allow 7-business days for the Kohl's Cash to be received since it is being mailed via USPS

Revdex.com:
I have
reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I was never told that I needed a receiptI explained three times and once in writing and twice over the phone I was told that I didn't need a receiptWhy has the rule changed? A business representative put in writing that I did not need a receipt to return itAnother told me it over the phone and a supervisor verified that they could see in a transcript that I was told thatThe company is now going back on their wordI have returned several items to Kohls without a receiptThat is part of what they pride themselves in is a "Customer Friendly Return Policy"It is also the reason that I have shopped with them so muchIt is now the principle of I have IN WRITING from one of their representatives that they would accept a store credit without a receiptI don't understand why they are so comfortable going back on their word
Regards,
*** ***

We
apologize for the frustrationAs five out of the six items purchased on
the Kohls.com order were returned to the store, any rebate that was offered
would now be ineligiblePlease refer to the following website to find current
rebate deals, including terms and conditions on each
rebate;
https://www.kohls.com/sale-event/rebates.jsp

When we processed the reorder for our
customer, ending in 2169, we adjusted the price on SKU to $as a
courtesySubsequently, when our customer returns this item to the store, he
will only be offered back what we adjusted the price to, minus any discounts, on
the reorder, and not
the price on the initial orderOur records indicate, what
the store is offering him is correct

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my
complaint. For your reference, details of the offer I reviewed appear below
When I made my original purchase, I was supposed to have $Kohl's cash in my account that I could use either online or in the store. That was not the case as the balance was zero.I was told a could not use it in the store. I was told I could not order online - I had to call in. It took minutes on the phone to place my first order. When I called to use the remaining Kohl's cash, it took minutes because the item that supposedly was in stock was really not. I called later and spent another minutes to finally order something else.I would not have made the original purchase if I had known I would have to waste almost hours calling to place orders. Therefore, the promise made to me by Kohls when I made my original purchase was not fulfilled
Regards,
*** ***

The provided document is solely a packing slip, and not a valid proof of returnWe advise the customer to provide the applicable return receipt for any additional assistance

We apologize for the disappointmentWe verified an incorrect item was inadvertently packaged in the Kohls.com order ending in As such, on January 19, we submitted a new order, free of charge, for the correct itemOur customer is more than welcome to track this order on her Kohls.com shopping
accountWhen doing so, please reference the order number ending in

We apologize for the disappointmentOur records indicate the full Kohls.com order ending in was delivered, via UPS and FedEx, on November However, as a courtesy, on January 9, we refunded the items that were not received in the amount of $151.23, which will post to the Kohl's Charge card
ending in in an average of seven daysAdditionally, a prorated amount of Blue Kohl's Cash was issued, via email, with a redemption period of days

Revdex.com:
I have reviewed the
response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. Kohl's falsely advertised an offer and did not honor itThat is a crime. I do not trust kohls or they're business practicesAs a business if you offer a consumer terms you are required to adhere to them
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

[A default letter
is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I understand the special return policy for “premium electronics” but how was I made aware that this was a premium electronic that fell under this return policy? I received this item as a gift
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have
reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** *** I was contacted by Daniel R from Kohl's they agreed to reimburse te $ I was just waiting for the refund to process as long as it does, I am satisfied

Our records show a return for Kohls.com order #was processed on 12/20/We advise our customer to allow 10-business days for the creditWe apologize for any disappointment

We have applied a credit of $for our customer for Order The credit will be applied to the Visa ending in Please allow 7-business days for this to post on our customer's credit cardWe apologize for any inconvenience

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. I don't understand that you told me " it appears we are not able to refund our customers Kohl's Cash." It is soooo funny.As you can see now, I placed an order month ago, but my order was canceled at sometime.( Now I found it ) without any explanation or refund.Asking you to process or refund if not possible to finalize my order with regards, but a month after you just told me "not able to refund"? This is simpleI ordered , but it is not possible to process, then you give me a refundThat's allWhat makes you so difficult to do this?I already send you my kohls cash number and amount I spent, so you have to refund all my cash
Regards,
*** ***

Due to the nature of the customer's concern we advise the customer to reach out to our Corporate Refund Department directly for additional assistanceThey can be reached at ###-###-####We apologize for any inconvenience

Our records indicate we received the customer's complaint
through a different channel and have addressed their concerns

We apologize for the inconvenience experienced in regards to Order Upon review of the customer's order, the rebate will only allow a quantity limit of items per householdTherefore, the customer would only qualify for $50.00, not $as stated by our customerThe customer is more
than welcome to submit the rebate for the slow cookers received and receive the rebate for those, if they wish to do soWe are more than happy to send our customer a $Gift Card to replace the Kohl's Cash earned for the original order, as well as for the inconvenienceAn additional credit was requested to be processed today in the amount of $to the Visa ending in Please advise the customer to allow 7-business for it to post their credit card account