Moore-Built Construction & Restoration, Inc.

We apologize for the delayOn January 23, our records indicate a prepaid return label was issued, via email, for the ringAs such, please follow the instructions within the email to submit the return. The refund will be processed once the package is returned to our warehouseThe customer is
able to track the progress of the return by going to UPS.com and entering the following tracking number; 1ZY

On Tue, Jan 12, at 9:AM, *** *** *** wrote:Dear Mr***,Thank you for contacting me and helping me on this quest with Kohls. I guess they finally saw I wasn't giving up and did credit my card the money in question. I'm retired and have the time to take them on. I wonder how many times people let things like this go because they don't have the time to fight.The problem has been solved as of now and hopefully, permanently. It should not have taken them so long or to show both of us the disrespect they did in doing so.Thank you again.Sincerely,*** ***

Upon review, we can confirm a return was processed for our customer in the amount of $in the form of a Kohl's Merchandise CreditPlease advise our customer to allow 7-business days to receive

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
The guitar was not altered, the description was a misrepresentation of what I receivedthis is a kids guitar, becausevit didn't sound right, I took it to a professional, who at that time, told me the neck was warped, not only is it just representation, but it was defecrptive as well, this is fraud , an inaccurate description of the purchase, disgusting reply on their part, wil, never shop there again, and I am pursuing their fraudulent actions , with other means as well
Regards,
*** ***

Upon review of the customer's complaint, since the customer is stating the items are being returned via FedEx, she would need to wait until the return is received to our fulfillment centerThe incorrect shipping address was not a Kohl's error She will have to wait until her return is
processed to receive credit

We apologize for the inconvenience and frustration our customer has experienced due to Order On January 19, 2017, a credit was processed for our customer in the amount of $to the Visa ending in Please advise our customer to please allow 7-business days for it to reflect on their credit card statement

We have processed a return for Kohls.com order #*** on 01/21/We advise our customer to allow 7-business days for the credit to appearAdditionally, we advise the customer to update the shipping address on their shopping profile before processing new orders in the future

Our customer has reached to us via a different channelWe can confirm we
have reissued his gift cards as requestedAt this time, we consider this matter
closed

Our records show a return for Kohls.com order #was processed on 01/19/Part of the return was credited back to the customer's VISA ending in 1818, and the remaining part was sent as a Kohl's Merchandise Credit via USPSWe advise our customer to allow 10-business days to receive
thisWe apologize for any inconvenience

As
this is a Buy Online Pickup in Store (BOPUS) item, our customer would need to
purchase this item online and choose the Kohl’s in Tyler as the pickup
location, to receive the advertised priceAs such, we consider this matter
closed

Revdex.com:
I have reviewed the response made by
the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Can you send the gift card via email to ensure I receive it? I am currently away from home on active duty military service
Regards,
*** ***

We
apologize for the delay; however, additional research was neededOn January 3, we were able to verify
the initial purchase transaction detailsAs such, we issued a check, on
January 5, in the amount of $Please allow an average of 7-days to
receive this, via standard
mail. For late fee inquiries, please
contact Kohl’s Customer Service, via phone, at ###-###-####

Upon review of Order 5142912091, it appears we did apply a credit of $to the customer's Kohl's Charge ending in on June 03, We apologize for any inconvenience this may have caused our customer

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have
determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** *** I have tried to return item to store #0377/ manager *** *** does not want to give me a refundI have a receipt for the item

We apologize for the inconvenience the customer experienced with online Order ***We have applied a credit in the amount of $to the Kohl's Charge ending in ***Please advise our customer to allow 3-business days for this to appear on their credit account

[A default letter is provided here which
indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before
sending it.]
Revdex.com:I have the receipts attached that have NOT been paid back as told they would be by Kohls
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me only in the regard that they are requesting more info which I have attached receipts which need to be refunded still.
Regards,
*** ***

We regret to learn the customer was unable to redeem their Kohl's Cash before it expiredOnce the redemption dates have passed, Kohls.com and our store registers will no longer accept Kohl's CashIn the past, stores may have made an exception to our policy to honor expired coupons; however, going
forward this will not be the case and our policy will now be enforcedRegrettably, we are unable to accommodate the request to honor the Kohl's CashWe apologize for any inconvenience

Our cus***er has reached out to us through a different channel and it appears their concern has been resolved on our endAt this time, we consider this matter closed

We deeply apologize for the disappointmentOn February 1, we scheduled a pickup requestConsequently, UPS will be in contact with the customer, via email, regarding further instructionsOnce the return is picked up, a credit in the amount of $will be generated to the original form of
tender and will post in an average of seven days from the date of pickup