Moore-Built Construction & Restoration, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint
ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

We apologize for the delay in responseOur rebate department has agreed
to mail our customer their prepaid Visa cards in totalling $Please allow
4-weeks to receive via USPS

We apologize for the inconvenienceWe are more than happy to research our customer's inquiry, but need more informationCan the customer confirm id they still have the gift card or Kohl's Merchandise Credit available?

We have processed a $rebate to be mailed out to the customer to the address provided on the claimPlease advise our customer to please allow 4-weeks to receive

We apologize for the delaySince the return was from a
purchase that was made in 2012, we are unable to issue a check. However,
on June 5, 2017, our records indicate a Kohl's Merchandise Credit (KMC) was
issued in the amount of $71.45, in compensation for the returnOn June 13,
2017,
you contacted Kohl's Corporate Refund and acknowledged the receipt of a
KMC, but disappointed that a check was not sent insteadAs we are unable to locate
purchases made outside of a month time frame, we are unable to determine the
original form of tender used. As such, we stand behind the previous decision and
respectfully decline any additional compensation

[A default letter is
provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Recently some Kohl's stores experienced POS offline issuesSeveral transactions at these store locations were charged multiple timesAt this time we can confirm pending charges have been removed, and Kohl's has reversed any duplicate chargesPlease note it may take financial institutions up
to seven days to reflect these creditsIf the customer received any overdraft fees due to the error, we advise the customer to respond with a copy of an official bank statement for reimbursementWe sincerely apologize for any disappointment and inconvenience

We apologize for the inconvenience this customer experienced in regards to her missing itemWe have processed a credit to her Kohl's Charge account ending in in the amount of $for SKU # If our customer still would like this item please have her reorder it, as it was lost
in transit

We make every effort to ensure that we have enough merchandise to meet the needs of our customersHowever, on occasion, an item may out-sell our expectations or we may not receive the anticipated stock amounts from our vendorsIn addition, please be advised that the selection of merchandise may vary by storeSome merchandise may not be available at every store and merchandise or promotional offers available online at Kohls.com may vary from those offered in Kohl’s storesOur products are placed in our advertisements in order to alert our customers of the sale price of that item, based on availabilityThis information is stated on the back of our sales flyersAs previously stated we are unable to accommodate the customer's request to honor the Black Friday prices, and Kohl's Cash at a later dateWe apologize for any additional disappointment

We apologize for the inconvenience and frustration our customer experiencedWe have applied reward points for our customerThe balance as of today is pointsThis will generate a $certificate the first week of October

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
Michael ***

We have reviewed our customer's concern and have confirmed the full order amount for Order was $This amount was charged to the MasterCard ending in If the amount is different on the customer order confirmation or credit card statement, we are requesting a copy to review further

We
apologize for the inconvenienceWe verified the order was correctly packaged
and subsequently delivered, via UPS, on December If the item has been
tampered with or is missing, a police report would have to be filedAs such,
please attach a copy of the filed police report so we can
continue with our
investigation

We have credited the remaining Kohl's Merchandise Credit balance to the customer's VISA ending in *** We advise our customer to allow 10-business days for the credit to appear

The Kohl’s’ Cash expiration
dates are clearly displayed on the front of the couponOnce the redemption
dates have passed, Kohls.com and our store registers will no
longer accept
Kohl's CashIn the past, stores may have made an exception to our policy to
honor expired coupons; however, going forward this will not be the case and our
policy will now be enforcedRegrettably, we are unable to accommodate your
request to honor the Kohl's CashWe apologize for any inconvenience,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] As I stated in the original complaint it was not one order that was late or did not arriveThere were severalThe three order numbers were *** which totaled after coupons (I paid $in Kohl's cash and the rest was charged on a Visa), *** which totaled after coupons, and order *** which totaled $after coupons and was charged to my VisaI have in the last couple of days received two letters from Kohl's and thus was notified of refunds for order *** This still leaves order *** not addressedAs stated above this order totaled and I paid $in Kohl's cash and the rest was charged to my VisaThis order was the most upsetting as it contained the majority of my son's gifts (all ***)This item should have arrived on the 19th of December (as listed as the last date for delivery); however, it did notNot only did it not arrive but the customer service about it was awful as stated in the original complaint, and yet again even with this complaint not all issues have been addressedThe communication has been very difficult and unclear, I have had to reask the same question numerous time before getting a response- if I get one at allI was never even notified of the refunds I recently received being processedHad I gotten an email about them or a response to my inquiries stating the refund was processed that would have been greatly appreciatedInstead I was just told to please be patient
Regards,
Jennifer *** ***

We apologize for the inconvenienceWe are
partnering with our vendor to resolve this for our customerAs of August 01,
2016, they informed us they will be reaching out to our customer to deliver
this item and set her items up for her as agreed on her initial orderWe are
awaiting a response
as to when this will be resolved by our vendor

We
apologize for the delayOur records indicate that Kohl's Corporate Refund
issued a check, via mail, on February 2, for the amount of $However, as
this was not received we have reissued the checkAs such, please allow an
average of 7-business days for delivery

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I think it's sad to think Kohl's would blame a seasonal worker for a pre-printed price label with a upc code on it (not a price gun sticker) but I understand that it is the only option they have in this case and am glad they admitted an error. And I always have the option of returning the necklace and earring set. Kohl's is good about returns!
Regards,
*** ***

We apologize for the inconveniencePlease have our customer attach photos of the one received so we can partner with a buyer and have them update the web site with the correct merchandise information