Moore-Built Construction & Restoration, Inc.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.[To assist us in bringing this matter to a close, we would like to know your view on the matter.]Regards,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]When I did not receive the initial product on order # ending 8833, Kohl's initiated another order for the product on 12/27/Order #in the amount of $105.58. This is the amount of the credit that I should be receiving on the product I did not receive. Crediting back my account for $does not make me whole. I was told I would be credited back the re-order amount of $105.58. Also, I have been told since January 7th that a credit was approved to be issued on my Kohl's charge card, but still have not received that credit. Therefore, I am not satisfied that it will still take another days for a credit to hit my Kohl's charge card. This should happen immediately in order to offset my payment due 2/6/17 on this charge card. I have already been waiting business days for my credit and now I have to wait another days on a complaint filed over a month ago? Not acceptable
Regards,
*** ***

In the event that a customer would need to complete an even
exchange (same item and price, different size or color) for an item, this can
be done with a receipt at any registerAn even exchange must be exactly even
(based on the original or clearance marked price tag) in order for an
exchange
to be processedIf the items are not an exact even exchange, a return will be
processedWhen a receipt is not available a refund in the form of a Kohl's
Merchandise Credit will be issued for the items’ return valueWe advise the
customer to return the merchandise if they were not able to find the exact
merchandise for an even exchangeWe apologize for any inconvenience

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. However, please note, Kohls did absolutely Nothing until I filed this complaint. It still took them just shy of two weeks to email me a simple return shipping slip for my return, of which I have returned. I will hope for an expedited refund for the merchandise and if not, I will be placing another complaint. Going forward, I will forgo shopping at Kohls
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Their previous response was unacceptableThis response is unacceptableThe dealings with this company are deplorable! Fix it! Bottom lineAnd do NOT inconvenience me as the paying customer to do so!!!!!
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

Revdex.com:The business' resolution is completely unacceptable and insulting to its consumers.
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and I did not expect to be refunded for the merchandise I ordered. I have received it and have shipped it to the person to whom it was to have been shipped to originally. If you are refunding this money to me to satisfy my complaint, I accept, but I am wondering if my Kohl's cash is still in tact. If you refunded it expecting me to return the merchandise to you, I reject it because I needed to do that on the day I ordered it and was unable to because of the long wait time I encountered. The merchandise has already been shipped to the giftee with a guarantee that it will make it before Christmas. Please let me know your motivation for the refund
Regards,
*** ***

We
apologize for the disappointmentOur records indicate that the full order was
returned to the Erie, PA Kohl's store on December As such, $was
credited to the Kohl's Charge card ending in 0301, which will post in an
average of seven daysA new order would have to submitted by you;
however, we
are more than happy to price adjust the items back to the original sale pricePlease
respond back with the new order number, so we can adjust accordinglyAdditionally,
we respectfully decline the request to be compensated for one day shipping, as
standard shipping is the only delivery option available for these items

Our records show Kohls.com order#*** was delivered on 12/19/We apologize for the delay

We
apologize for the disappointmentWe verified that a package in the Kohls.com
order ending in was lost in transitAs such, on December 29, we issued a
credit for the missing item in the amount of $27.63, which will post to the
VISA card ending in in an average of seven days

We apologize for the inconvenience our customer has experienced due to our mailersWe have forwarded all of the information provided to our marketing departmentPlease advise our customer to allow 5-business days for this to take effect

We have attempted to contact our customer directly in order to address her concernPlease have our customer contact ###-###-####

Our customer was initially provided a return amount of $and also
emailed Kohl's Cash in the amount of $We are also going to mailing out a
$gift card to make up for the differencePlease advise our customer to
allow 7-business days to receive via USPS

Revdex.com:
I have reviewed the response made by the
business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
A purchase was not made due to store trying to charge for each pair of panties in each set I was buyingNo other stores charges for each pair when you buy a bundle pack of socks or undies, Hanes for example does not charge for each pair in the pack, when pairs come in the pack, they charge price for the set/pack. I feel this is not right for Kohl's to do and that is why I submitted complaintAlso was very embarrassing standing in line and having to argue with cashier who waved the sets around like flags on a pole while I was asking about why I was being charged for each pair in the pack sets I have never seen any other store do this but Kohl's and not sure it was even proper to do
Regards,
*** ***

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] I received a very generic apology letter from a supervisor at Kohls. I had been calling and asking for help from a supervisor since April 29th and couldn't get anywhere until they received your complaint. I do have documented proof of all my complaints and would be more than happy to upload and send if needed. If I go to the Kohls website, it still says you can change, edit or cancel an order within minutes which is where my problem started. I tried to fix a problem within minutes and was told be a very rude person it can't be done. I also have documentation, dated April 29th, that my refund would be reflected in my account within business day. I didn't receive it until May 13th. I think this company needs help and I would like my complaint to stand
Regards,
*** ***

Revdex.com:
I have reviewed the response
made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I did not receive a phone message from Kohl's, as they claim Today I called the number on the return receiptAs I write this, have been on hold for over minutes and still have not been connected to a live person I can't continually chase after them for this refund This is a ridiculous waste of time
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Kohls has been giving the verbal run-around for close to two monthsThe even sent me a NEW case number a few days ago telling me that the issue was closed due to their own internal investigation and that no refund would be issuedSee attachment
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

We have partnered with our vendor and they advised Kohl's they will be
contacting the customer to schedule a pick up for the defective itemWe did
advise the vendor of the condition of the item

Our records
show a return was processed for Kohls.com order number # *** on 09/23/
We advise the customer to allow 7-business days to receive thisWe
apologize for any inconvenience

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.We are done with this matterI have purchased a new mattress from someone else
Regards,
*** ***