Moore-Built Construction & Restoration, Inc.

An even exchange can be done with a receipt at any register
for the same item and same priceIf the same item is not available, then a
return must be done at our Customer Service deskIf you do not have a receipt
then a refund in the form of a Kohl's Merchandise Credit will be provided for
the item's return valueKohl’s return/exchange policy is posted in our Customer
Service areas, on the back of our sales receipts, and on our web-site at
Kohls.com for your convenience

We stand behind our previous response and consider this matter resolved

That's fineI'll get my kohl's cash worth plus more in other formsYou'll regret this decision in not helping the customer.Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

Our records show the customer redeemed the remaining Kohl's Cash on Kohls.com order #We consider this ***er resolved

We apologize for the inconvenience our customer experienced with online Order We have processed a return for all items which were tracking number 1ZY64920YWThe customer will be receiving a refund in the amount of $and $which was applied for the damaged candleThis
will be applied to our customer's Kohl's Charge ending in Please advise our customer to allow 3-business days to reflect on their account

We apologize for the delay the customer experienced in receiving her Kohl's Cash from Order We did mail out a $Gift Card to the customer's billing address as of todayPlease advise the customer to please allow 7-business days to receive the Gift Card in the mail

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Kohl's customer support promised to remove the charge from my credit card and apply it to my gift card beforeI even had a case confirmation numberBut the reality was that they charged to BOTH of my credit card and gift card for the same orderI have not received the $gift card from Kohl's on the mail so I could not trust them if they would even send oneIn addition, I never authorized them to charge my Kohl's credit card for the orderI only authorized them to charge the $to the gift card and remaining cent to the credit cardSince they already canceled my gift card, I wanted the $credit back to my Kohl's store credit card
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve
my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

We apologize for the frustration our customer is experiencingPlease let our customer know that order#was returned on October 4, 2016, and the original tender was creditedPlease advise our customer it can take an average of business days to see the creditAdditionally, we have
removed her old address from her shopping profile so this problem does not happen againAs an invitation to shop with us again, please advise our customer we will be sending out a $gift card, as well as a couple 30% off coupons for her inconvenience

We are unable to comply with the request for a refundThe customer is required to dispute the transaction with their financial institution directly

[A default letter is provided here which indicates your acceptance
of the business's response. If you wish, you may update it before sending it.]
I HAVE ATTACHED THE PICTURES THEY REQUIRE. Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

We apologize for the inconvenience our customer has experiencedWe have submitted an order today for the *** *** by Hasbro and Chesapeake Bay Candle 45-pcHanukkah Unscented Menorah Candle Set free of chargewhich should be delivered within three to six business days

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID
***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] I have attached the conversation I had with Kohl's live chat employee advising me that their "no hassle returns" would apply to my itemI was told by their executive office that this information was incorrect & that they would not stand behind what I was told by their employee in writing. I DO NOT accept this response which is why I brought my complaint to the Revdex.comKohl's need to accept responsibility for their employees and give them proper training BEFORE they are allowed to interact with customers, not "counsel" them after the fact, as was the response I received from their corporate customer service individual
Regards,
*** ***

We previously responded to this incidentPlease reference complaint #***, which was also sent by you, to see resolutionAs such, we consider this matter resolved

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it
before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, I actually was able to get someone on the phone today and was informed that my refund has been processed and that I should receive it in the mail within days, as long as I do receive it in days I am satisfied
Regards,
*** ***

I called to get an email sent to me detailing all of my transactions which occurred from November 20th through December 3rd and was told I could look up each order number individuallyThe problem is that each order has the original information, not including adjustments made when an item was
cancelled, returned, exchangedI would like one piece of documentation detailing my exact charges from November 20th through December 3rdI have spent much time on the phone, as well as going to actual stores to deal with problems with my orders and going over invoices repeatedly to figure out my ordersSeveral of my packages were delivered to the wrong address

We are more than happy to research our customer's inquiryPlease have the customer provide their gift card number and Kohl's Cash numbers so we can look into it further on our endWe apologize for any inconvenience or frustration our customer experienced

We are unable to comply with the customer's request for a credit, and we apologize for any additional disappointment

We are partnering with a vendor directly to confirm the customer's refund has been processedOnce we receive confirmation, we will be reaching out to our customer directly

The customer has reached out to us via a different channelWe do stand by our stores decision to issue a Kohl's Merchandise Credit in the amount of $