Moore-Built Construction & Restoration, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]When I did not receive the initial product on order # ending 8833, Kohl's initiated another order for the product on 12/27/Order #in the amount of $105.58. This is the amount of the credit that I should be receiving on the product I did not receive. Crediting back my account for $does not make me whole. I was told I would be credited back the re-order amount of $105.58. Also, I have been told since January 7th that a credit was approved to be issued on my Kohl's charge card, but still have not received that credit. Therefore, I am not satisfied that it will still take another days for a credit to hit my Kohl's charge card. This should happen immediately in order to offset my payment due 2/6/17 on this charge card. I have already been waiting business days for my credit and now I have to wait another days on a complaint filed over a month ago? Not acceptable
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before
sending it.]
Revdex.com:I have the receipts attached that have NOT been paid back as told they would be by Kohls
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me only in the regard that they are requesting more info which I have attached receipts which need to be refunded still.
Regards,
*** ***

We make every effort to ensure that we have enough merchandise to meet the needs of our customersHowever, on occasion, an item may out-sell our expectations or we may not receive the anticipated stock amounts from our vendorsIn addition, please be advised that the selection of merchandise may vary by storeSome merchandise may not be available at every store and merchandise or promotional offers available online at Kohls.com may vary from those offered in Kohl’s storesOur products are placed in our advertisements in order to alert our customers of the sale price of that item, based on availabilityThis information is stated on the back of our sales flyersAs previously stated we are unable to accommodate the customer's request to honor the Black Friday prices, and Kohl's Cash at a later dateWe apologize for any additional disappointment

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and I did not expect to be refunded for the merchandise I ordered. I have received it and have shipped it to the person to whom it was to have been shipped to originally. If you are refunding this money to me to satisfy my complaint, I accept, but I am wondering if my Kohl's cash is still in tact. If you refunded it expecting me to return the merchandise to you, I reject it because I needed to do that on the day I ordered it and was unable to because of the long wait time I encountered. The merchandise has already been shipped to the giftee with a guarantee that it will make it before Christmas. Please let me know your motivation for the refund
Regards,
*** ***

We apologize for the inconvenience and frustration our customer experiencedWe have applied reward points for our customerThe balance as of today is pointsThis will generate a $certificate the first week of October

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Kohl's customer support promised to remove the charge from my credit card and apply it to my gift card beforeI even had a case confirmation numberBut the reality was that they charged to BOTH of my credit card and gift card for the same orderI have not received the $gift card from Kohl's on the mail so I could not trust them if they would even send oneIn addition, I never authorized them to charge my Kohl's credit card for the orderI only authorized them to charge the $to the gift card and remaining cent to the credit cardSince they already canceled my gift card, I wanted the $credit back to my Kohl's store credit card
Regards,
*** ***

We are unable to comply with the request for a refundThe customer is required to dispute the transaction with their financial institution directly

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.We are done with this matterI have purchased a new mattress from someone else
Regards,
*** ***

We apologize for the delay the customer experienced in receiving her Kohl's Cash from Order We did mail out a $Gift Card to the customer's billing address as of todayPlease advise the customer to please allow 7-business days to receive the Gift Card in the mail

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve
my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

We have attempted to contact our customer directly in order to address her concernPlease have our customer contact ###-###-####

I called to get an email sent to me detailing all of my transactions which occurred from November 20th through December 3rd and was told I could look up each order number individuallyThe problem is that each order has the original information, not including adjustments made when an item was
cancelled, returned, exchangedI would like one piece of documentation detailing my exact charges from November 20th through December 3rdI have spent much time on the phone, as well as going to actual stores to deal with problems with my orders and going over invoices repeatedly to figure out my ordersSeveral of my packages were delivered to the wrong address

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I provided the transcript of the chat where the Kohls rebate customer care had stated otherwiseBut still the reply goes on to state the opposite.So on the Revdex.com forum as well I proved all the claims with the necessary proofs but sill Kohls does not want to accept it and just replies the matter closed. Summary of the transaction:Placed an order of items which does not get deliveredonly 3/items are deliveredCustomer service keeps saying they will deliver soon for days before saying I was given wrong information. I was told I will be given the money back .I am returned partial moneyAsked to keep the items and some “kohls cash”I did not want those partial items or kohls cashwent to return it.Kohls again gave partial money and remaining amount in form of “kohls cash”I rejected it.Came to Revdex.com forumGave the details.Kohls replied with information about the chat information I mentioned.Luckily I had the transcript and I provide the transcript of the chat.Kohls just reply back saying matter is closed without even mentioning about the transcript details.Closing comments:So much for customer satisfaction and promiseAll the levels can just say “Information provided to you was wrong (and we wont do anything about it)”.No thanks for the experienceWill make sure to purchase from reliable places in future

We apologize for the inconvenience our customer experienced with online Order We have applied a credit to our customer's Kohl's Charge ending in in the amount of $Please advise our customer to allow 3-business days for it to reflect

I'm not satisfied with the solution the business offered meThey're trying to get me to contact the bank that issued the gift card which is not my responsibilityKohl's messed this whole thing up and I just want my refund backI don't want to keep jumping through hoopsIt's not my responsibility

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I would like to note to the business that this happened one other tim and I tried to get the rebate form and have spent way more time on this than just printing off the formI had a similar rebate through Macy's with no issues since the form was posted on the websiteI can't submit the form if it is not available
Regards,
*** ***

We apologize for the inconvenience our customer has
experiencedA refund for the amount of $has been applied to the
customer's account today for the three items our customer did not
receive. A fourth item, SKU *** - The Pink Cookie Cosmetic Set was
canceled. The
customer was not charged for this item because it was canceled before the order
was shipped. We respectfully decline the customers request for a $
credit to their account

We apologize for the frustrationHowever, our records indicate that Kohl's Cash was sent to the email address used on your Kohls.com shopping account directly after placing the two separate online ordersAs Kohl’s Cash can only be used during the redemption dates printed on the coupon, we
respectfully decline the desired settlement request, since both coupons have expired

the agreement stated in the
CANCELLATION EMAIL clearly states I would be getting a refund back the SAME form of payment it was paid inI waited 40+ days for it to come in the mail, they never contacted me once to tell me there was an issue with my refund until I had to contact them MYSELF for the second time asking where my refund wasI'm not placing an order with my own money and waiting a whole week just for a refund, when I was originally told it was automatically sent in the mail (which as you can see that was a lie because I never received it in the mail and the customer service rep told me it was an error and never sent out)Kohls breached their agreement stated in the email AND online for their refund process and this entire process is entirely a headachedays that was stated in the email AND online to receive the refund in the mail has now turned into days