Moore-Built Construction & Restoration, Inc.

A return for the missing item from Kohls.com order #*** has been processed on 12/07/We advise our customer to allow 10-business days for the credit to appear on her Kohl’s Charge accountWe apologize for the inconvenience

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaintI understand Kohl's does not have a way to verify that the vacuum was damaged while attempting to package a return, and I believe that I have gone above and beyond to handle this matter in a way that could have been beneficial to both of usKohl's could have offered this solution before I ruined my vacuum and wasted hours of my timeI would appreciate a replacement futon mattress that kohls offered, along with a total refund to my Kohls chargeI should never have had to gone through this troubleI would also accept a gift card to go toward the purchase of a new vacuum
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]I already attached the receipt of my return shipping in the original email, which was sent at the end of December.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I provided the transcript of the chat where the Kohls rebate customer care had stated otherwiseBut still the reply goes on to state the opposite.So on the Revdex.com forum as well I proved all the claims with the necessary proofs but sill Kohls does not want to accept it and just replies the matter closed. Summary of the transaction:Placed an order of items which does not get deliveredonly 3/items are deliveredCustomer service keeps saying they will deliver soon for days before saying I was given wrong information. I was told I will be given the money back .I am returned partial moneyAsked to keep the items and some “kohls cash”I did not want those partial items or kohls cashwent to return it.Kohls again gave partial money and remaining amount in form of “kohls cash”I rejected it.Came to Revdex.com forumGave the details.Kohls replied with information about the chat information I mentioned.Luckily I had the transcript and I provide the transcript of the chat.Kohls just reply back saying matter is closed without even mentioning about the transcript details.Closing comments:So much for customer satisfaction and promiseAll the levels can just say “Information provided to you was wrong (and we wont do anything about it)”.No thanks for the experienceWill make sure to purchase from reliable places in future

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowMy money is still in limbo for the first orderI had to place a second order just to get the item an have it shipped to the storeMy step mom had to drive miles just to pick it up since I was worried the online order would be cancelled againI do not have access to my money as Kohl’s still has it on hold for the first orderWhen I called to complain regarding this huge inconvenience to me no one cared and was rude.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

We apologize about the frustration our
customer experiencedWe have processed a gift card in the amount of $
that will be issued via mail in 7-business daysAdditionally, we have
processed a credit in the amount of $to our customers Kohl's Charge card
Please allow an average of
seven days for this credit to be visible

We apologize to our customer for the time she spent on the phone reordering her itemsPlease know that we processed a credit for our customer in the amount of $on 10/9, which will go back to her Kohl's Charge account ending in in an average of seven daysWe processed another order in
the amount of $for her replacement order and is scheduled to ship via UPS one day delivery ( 1Z3YA1901320000245)Please note that our customer received a goodwill credit in the amount of $24.23, for the difference in the return amount and what she re-ordered the item for

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this
does not resolve my complaint. For your reference, details of the offer I reviewed appear below.As you said I will wait for the response from business
Regards,
*** ***

We
apologize for the disappointmentOur records indicate that the item on the
Kohls.com order ending in *** was ineligible for a rebate, as the incorrect
SKU was purchasedHowever, as a courtesy, we have made the business decision
to accept the rebate submissionAs such, a $VISA prepaid
card will be
issuedPlease allow an average of 4-weeks for processing time and another
7-business days for delivery, via standard mail

We apologize for the inconvenience, but Kohl's does stand by it's electronics policyIf our customer did purchase on November 24, and they were broken upon opening of the item, our customer did have more than enough time to return to the storeWe stand by our electronics
policy.
***

[A default letter is provided here which indicates your acceptance of the business's
response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

We
apologize for the delayOn January 16, our records indicate that Kohl's
Corporate Refund issued a check in the amount of $As such, the customer
will receive this, via mail, in 7-business days

Per tracking, it does the package was picked up at an access point by our customerAt this time, we consider this matter resolved

An additional credit for Kohls.com order #*** was processed on 12/02/We advise our customer to allow 10-business days for the creditWe apologize for the error

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThe order number is # ***
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me Please provide me in detail the next steps to order the item and how the difference will be refunded to me
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.This is not right and is advertisingThe FTC needs made aware of this violation
Regards,
*** ***

Revdex.com:
I have reviewed the response made by
the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]This Company cannot just take my item that I paid full price for not refund me and then get it replace by the manufacturer and resale it that is what they do and make another full profit from another customer, I no longer want a refund I want my merchandise back and regardless if they approve it or not through the Revdex.com I'm going to get my item back and a the partial check that they sent me is going right back to them.Thanks for your time but this company is not easy to deal with
Regards,
*** ***

[A default letter is provided here which indicates your acceptance
of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

We apologize for the inconvenience our customer experienced with online Order We have processed a refund in the amount of $which will be applied to the Visa ending in Advise our customerto please allow 7-business days for it to post