Moore-Built Construction & Restoration, Inc.

An email is generated when a order is cancelled or modified to the email address provided on the orderWe apologize for the inconvenience this may have caused

I rejected KOHLs offer because it is below the value I paid for the item It seems there is an au***ated response set up and they never read the complaint It is very similar to dealing with their cus***er service on the phone This has been very aggravating As stated I would like to have the item shipped to me I purchased the towels for and they were supposed to be shipped to me They were never placed in the shipment and I contacted cus***er service KOHLs solution is to give me something dollars of expired credit that I cannot use to purchase the towels again They suggest I use the credit to repurchase the towels and this would cost me even more money to get what I already paid for The fact that this is considered any type of resolution must be a joke and shows a serious lack of empathy by the KOHLs company and employee I am not asking for anything more than what I have already paid for Please send me my initial order item Thank you in advance for your cooperation *** ***

We regret part of the customer's order arrived damagedWe
have processed a return for the damaged items on 02/18/16, back to a ***'s
Merchandise CreditWe advise our customer to allow 10-business days to
receive this via USPSRegrettably, due to security purposes we are unable to
comply
with the customer's request to place a new ***s.com order on his
behalf
Additionally, if the customer has already used his ***’s
Cash coupon earned from the order, the amount of the ***’s Cash will be
deducted from the customer's return amountWe apologize for any inconvenience

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have
reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

We
apologize for the delayOn January 16, our records indicate that Kohl's
Corporate Refund issued a check in the amount of $As such, the customer
will receive this, via mail, in 7-business days

We regret to hear of the customer's shipping delay of Kohls.com order #Our records show the desired merchandise was delivered on 12/19/ We thank the customer for their feedback, and we apologize for any inconvenience

We regret the customer has not received their anticipated Kohls.com refund in a timely mannerWe have processed a return for Kohls.com order #on 02/10/We advise our customer to allow 10-business days to receive thisWe apologize for any inconvenience

We apologize for the inconvenience our customer has experiencedWe have submitted an order today for the *** *** by Hasbro and Chesapeake Bay Candle 45-pcHanukkah Unscented Menorah Candle Set free of chargewhich should be delivered within three to six business days

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaintI understand Kohl's does not have a way to verify that the vacuum was damaged while attempting to package a return, and I believe that I have gone above and beyond to handle this matter in a way that could have been beneficial to both of usKohl's could have offered this solution before I ruined my vacuum and wasted hours of my timeI would appreciate a replacement futon mattress that kohls offered, along with a total refund to my Kohls chargeI should never have had to gone through this troubleI would also accept a gift card to go toward the purchase of a new vacuum
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThe order number is # ***
Regards,
*** ***

A return for the missing item from Kohls.com order #*** has been processed on 12/07/We advise our customer to allow 10-business days for the credit to appear on her Kohl’s Charge accountWe apologize for the inconvenience

The customer has reached out to us via a different channelWe do stand by our stores decision to issue a Kohl's Merchandise Credit in the amount of $

Revdex.com:
I have reviewed the response made by
the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]This Company cannot just take my item that I paid full price for not refund me and then get it replace by the manufacturer and resale it that is what they do and make another full profit from another customer, I no longer want a refund I want my merchandise back and regardless if they approve it or not through the Revdex.com I'm going to get my item back and a the partial check that they sent me is going right back to them.Thanks for your time but this company is not easy to deal with
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution
is satisfactory to me. A representative with Kohls at the executive level has contacted me directly and politely worked towards a satisfactory resolution. My money was promptly refunded 1/28/17. *** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** **

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me Please provide me in detail the next steps to order the item and how the difference will be refunded to me
Regards,
*** ***

Is the customer able to provide more specific information so we can research her concern on our endAre they able to provide the order number in reference, as well as which item was returned and which one needed to be returnedOnce we have that information, we will look into the return amount for
our customer

Per tracking, it does the package was picked up at an access point by our customerAt this time, we consider this matter resolved

We apologize for the inconvenience, but Kohl's does stand by it's electronics policyIf our customer did purchase on November 24, and they were broken upon opening of the item, our customer did have more than enough time to return to the storeWe stand by our electronics
policy.
***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me However, Kohl's response only occurred after numerous emails, a complaint submission to Revdex.com, and a complaint post on Kohl's Facebook page In the intervening time my case was not treated seriously and I was told numerous times by Kohl's representatives that a refund had already been made, when in fact it had not Because of this, I will no longer be shopping at Kohl's, either online or in the physical store It is my hope that Kohl's will take notice that they have lost a customer
No longer a Kohl's customer,
Laura ***