Moore-Built Construction & Restoration, Inc.

While we aren't open hours a day, during the checkout process, the customer does have the opportunity to review the shipping information twice Once, when they are ready to select the shipping address and again, when they are reviewing the order prior to submitting the orderUnfortunately, this was not a Kohl's error

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** *** ***

Is the customer able to provide more specific information so we can research her concern on our endAre they able to provide the order number in reference, as well as which item was returned and which one needed to be returnedOnce we have that information, we will look into the return amount for
our customer

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me However, Kohl's response only occurred after numerous emails, a complaint submission to Revdex.com, and a complaint post on Kohl's Facebook page In the intervening time my case was not treated seriously and I was told numerous times by Kohl's representatives that a refund had already been made, when in fact it had not Because of this, I will no longer be shopping at Kohl's, either online or in the physical store It is my hope that Kohl's will take notice that they have lost a customer
No longer a Kohl's customer,
Laura ***

We regret to learn that the advertised item was not available when the customer visited our storeWe make every effort to ensure that we have enough merchandise to meet the needs of our customersHowever, on occasion, an item may out-sell our expectations or we may not receive the anticipated
stock amounts from our vendorsIn addition, please be advised that the selection of merchandise may vary by storeSome merchandise may not be available at every store and merchandise or promotional offers available online at Kohls.com may vary from those offered in Kohl’s storesOur products are placed in our advertisements in order to alert our customers of the sale price of that item, based on availabilityThis information is stated on the back of our sales flyersAdditionally, we apologize the store was not emphatic to the customer's concernsWe apologize for any disappointment

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution
is satisfactory to me. A representative with Kohls at the executive level has contacted me directly and politely worked towards a satisfactory resolution. My money was promptly refunded 1/28/17. *** ***

[A default letter is provided here which indicates
your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

We regret to hear of the customer's shipping delay of Kohls.com order #Our records show the desired merchandise was delivered on 12/19/ We thank the customer for their feedback, and we apologize for any inconvenience

We
apologize for the frustration; however, for security purposes, we cannot change
the billing or shipping address once an order has been submittedFurthermore,
orders are unable to be canceled after minutes from when they are submitted
To avoid instances like this from happening again, we
have removed the old
address from the shopping profileAlso, on December 7, we credited the full
order, in the amount of $93.09, which will post in an average of seven days to
the VISA card ending in ***We respectfully decline any compensation on top
of this credit

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending
it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have
reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

We apologize for the inconvenience and frustration our customer experienced due to their Kohls.com orderA new order was replaced for our customerPer notes, more information needed to be verified at the time the order was replacedAt this time, we consider this matter closed

We apologize for the inconvenience our customer experienced with online Order We have applied a credit to our customer's Kohl's Charge ending in in the amount of $Please advise our customer to allow 3-business days for it to reflect

I'm not happy with your lack of resolution in this matter You didn't stock any of the advertised Roku's in that store for the Sale Out of all the coupons you offer daily (I'm always getting 30% off in the mail), you're not even trying to make up for you not stocking the item we wasted &1/hours in line for & another hour+ while we tried to locate it? Can't find what isn't there They could've posted a notice they were out, but that would be admitting the Advertised merchandise isn't stood behind I have a Kohl's credit card, & until now...have been a very active customer & have never complained even when things weren't rightSad that you're willing to lose my business over this; I really thought your company was better than this. *** ***

the agreement stated in the
CANCELLATION EMAIL clearly states I would be getting a refund back the SAME form of payment it was paid inI waited 40+ days for it to come in the mail, they never contacted me once to tell me there was an issue with my refund until I had to contact them MYSELF for the second time asking where my refund wasI'm not placing an order with my own money and waiting a whole week just for a refund, when I was originally told it was automatically sent in the mail (which as you can see that was a lie because I never received it in the mail and the customer service rep told me it was an error and never sent out)Kohls breached their agreement stated in the email AND online for their refund process and this entire process is entirely a headachedays that was stated in the email AND online to receive the refund in the mail has now turned into days

We contacted our customer directly and apologized for the inconvenienceWe will be sending him a couple of 30% off coupons in the mailWe also applied points to his Yes2You Rewards accountCustomer was pleased with resolutionAt this time, we consider this matter closed

Our records indicate Kohls.com order #*** was delivered on 10/09/to the shipping address on the orderWe apologize fro the delay and lack of customer service

To
investigate further, please attach a copy of the original purchase receipt
and/or the even exchange receipt

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

I rejected KOHLs offer because it is below the value I paid for the item It seems there is an au***ated response set up and they never read the complaint It is very similar to dealing with their cus***er service on the phone This has been very aggravating As stated I would like to have the item shipped to me I purchased the towels for and they were supposed to be shipped to me They were never placed in the shipment and I contacted cus***er service KOHLs solution is to give me something dollars of expired credit that I cannot use to purchase the towels again They suggest I use the credit to repurchase the towels and this would cost me even more money to get what I already paid for The fact that this is considered any type of resolution must be a joke and shows a serious lack of empathy by the KOHLs company and employee I am not asking for anything more than what I have already paid for Please send me my initial order item Thank you in advance for your cooperation *** ***