Moore-Built Construction & Restoration, Inc.

Our
records indicate we received her complaint through a different channel and have
addressed her concerns

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** **

Revdex.com:
I have reviewed the response made by the business in reference to
complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.The company requested a upc and order numberI am attaching a picture of the upc and the order number is
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

Revdex.com:
Let the Revdex.com record show that Kohls has not made a reasonable attempt to resolve this complaint and lacks total and utter integrity It's difficult actions have led to the loss of a long time customer over its failure to honor a Kohls issued merchandise credit
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Joan ***

We regret to hear of the inconvenient and disheartening situation regarding the customer's engagement ringWe have forwarded this complaint directly to the Regional and District Managers for immediate follow up and resolutionWe sincerely apologize for any inconvenience

[A default letter is provided here which indicates your acceptance of the business's response. If you
wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Once I get my check I will retract complaint
Regards,
*** ***

An email is generated when a order is cancelled or modified to the email address provided on the orderWe apologize for the inconvenience this may have caused

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I would like to note to the business that this happened one other tim and I tried to get the rebate form and have spent way more time on this than just printing off the formI had a similar rebate through Macy's with no issues since the form was posted on the websiteI can't submit the form if it is not available
Regards,
*** ***

We apologize for the inconvenience our customer experienced on their most recent orderIn order to resolve our customer's concern, we will need some informationCan the customer confirm the store location where he spoke to a Manager as well as a name

We apologize for the disappointmentWhile we make every attempt to fulfill every online order, there are instances that require us to cancel an order based on low inventory countsAs such, we canceled the order ending in *** in accordance with our Kohls.com Terms and ConditionsHowever, our
records indicate our customer placed another online order for a similar item, which went through successfullyAs a courtesy, on November 15, we credited the new order in the amount of $11.56, to reflect the price our customer would have originally paid on her first order, which will post in an average of seven days to the Kohl's Charge card ending in ***

We apologize for the inconvenience our customer has
experiencedA refund for the amount of $has been applied to the
customer's account today for the three items our customer did not
receive. A fourth item, SKU *** - The Pink Cookie Cosmetic Set was
canceled. The
customer was not charged for this item because it was canceled before the order
was shipped. We respectfully decline the customers request for a $
credit to their account

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have
determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]I paid for the order with several Kohl's merchandise credits. Upon Kohl's cancelling the item in my order I have not received a refund back to any of the merchandise credits I used to pay for the order. I was charged $on card ending in x***, $on card ending in x*** and $on card ending in x***. The returned value has not been credited back to any of these merchandise credits. Upon calling Kohl's customer they stated I would be issued a new merchandise credit for the refund, but I have not received this. Thank you Regards,
*** ***

We apologize for the
disappointmentCertain product categories and brand aren't eligible for
promotional discounts of couponsFor a detailed list on what products and
brands are excluded from percentage
off coupons, please visit the follow
website; https://cs.kohls.com/app/answers/detail/a_id/1086/kw/exclusionsAs
such, we respectfully decline the desired settlement request

[A default letter is provided here which
indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

We regret the customer has not received their anticipated Kohls.com refund in a timely mannerWe have processed a return for Kohls.com order #on 02/10/We advise our customer to allow 10-business days to receive thisWe apologize for any inconvenience

We apologize for the frustrationHowever, our records indicate that Kohl's Cash was sent to the email address used on your Kohls.com shopping account directly after placing the two separate online ordersAs Kohl’s Cash can only be used during the redemption dates printed on the coupon, we
respectfully decline the desired settlement request, since both coupons have expired

Our Rewards Birthday coupons are issued systematically
during the customer’s birth monthThe coupon will be sent to the email address
provided when the customer registered their accountTo ensure that the
customer receives the email, we advise they add *** to their
contact
list and approved senders list on their email accountAdditionally, we
advise the customer to check their junk or spam folder to see if the coupon
filtered there
If at the end of the month the customer fails to receive
their anticipated coupon, we would be more than happy to accommodate the birthday
rewardWe apologize for any inconvenience

I am sorry but I honestly don't understand what exactly Kohl wants me to do at this point?Do I have to order something online, pay in full, and wait for Kohl to issue a credit back to my credit or debit card? That's quite more challenging than simply issue a gift card or simply a new kohl cash email since it was never redeemableHaving to use my debit or credit for a larger amount and then what I would use if I had the discount already in hands and then, wait for a refund it 's already by default an inconvenience and I have already been inconvenienced enoughI really don't understand Kohl's offer to resolve this.I went to many stores many times just to be told to call corporate and no one is even refunding me gas mileage for all the back and forth

We
forwarded feedback to the Eden Prarie, MN store, where the item shipped from,
for corrective action purposesAs such, we consider this matter resolved

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]The clerk and even the store manager were confused as to why the register showed a refund that was less than I paidI paid $for the skirt and expect to get the full $backThey handed me a $coupon to use at a future dateI did not use the cash coupon on this purchase - therefore the application was sneaking and unknown on the part of the purchaser (me). Kohl's promotes "no hassle" returns, though they are arguing return of approximately $to satisfy a customerWithout a refund, I plan to never shop there again because I don't know that I can expect a full refund on an item if I return itIf they are willing to lose a customer, that's up to themThey already have stored closing and a history of shopper complaints - maybe their policies are the reasons why
Regards,
*** ***