Moore-Built Construction & Restoration, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[I paid $for the order which they have not never shippedWhy did I only receive $instead of full amount? I sent an email and asked for a explanation, nobody replied back to meI have attached their return email for your reviewIt is unlawful for what they did to customer.]
Regards,
*** **

I'm not satisfied with the solution the business offered meThey're trying to get me to contact the bank that issued the gift card which is not my responsibilityKohl's messed this whole thing up and I just want my refund backI don't want to keep jumping through hoopsIt's not my responsibility

Upon review of Order ***, we processed a refund for Order *** to the customer’s Visa card ending in Our records indicate a credit was processed on March 13, At this time, the customer would have to contact his bank or dispute the transaction with his bankWe apologize for
any inconvenience this may have caused our customer

Upon review of our customer's concernWe will not be reissuing our customer's Kohl's Cash since we were able to locate the original of the Kohl's Cash redeemedIf the customer wishes to discuss further, they would need to contact ###-###-####

We regret part of the customer's order arrived damagedWe
have processed a return for the damaged items on 02/18/16, back to a ***'s
Merchandise CreditWe advise our customer to allow 10-business days to
receive this via USPSRegrettably, due to security purposes we are unable to
comply
with the customer's request to place a new ***s.com order on his
behalf
Additionally, if the customer has already used his ***’s
Cash coupon earned from the order, the amount of the ***’s Cash will be
deducted from the customer's return amountWe apologize for any inconvenience

Upon
review of Kohls.com order number #*** we have processed a return for
the towel on 06/15/back to the original form of
tenderPlease allow 7-
days to receive the credit We apologize
for any inconvenience

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Sadly we will have to contact the attorney general, FCC, and the CFPB as this is advertisement on Khol's end
Regards,
*** ***

We have already processed the anticipated refund back to the customer's Kohl's Charge accountWe advise the customer to check their My Kohl's Charge account online, or their next statement to verify the credit

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[They didn't answer anything, they gave me a number to callI have already spoken to themI want to know why they have to cancel orders and cannot call people back like every other business does? How is it that hard? It is a poor business tactic that leads to awful customer serviceAll they said was "all complaints are directed here"Well maybe it is time they were the ones to put forth the effort instead of the customer.]
Regards,
*** ***

We apologize for the disappointmentAs the address was inadvertently changed, on December 1, we credited $for the missing items, which will post to the Master Card ending in in an average of seven days

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI do hope that some of the suggestions that I encouraged you to consider may change some of your policiesJust an FYI that the debit card number has been discontinuhopefully the bank can still link to my accountIf not, please forward a check to me to cover the problem. Thank-you for your timely response
Regards,
*** ***

We
apologize that the customer did not receive the mailed merchandise credit
ending in *** for the amount of $We have now cancelled the unreceived merchandise
credit, and we are reissuing and mailing a new one to our customer

In order to research our customer's concern, more information is needed
Please advise which store location was the jewelry taken to for it to be
sized

Revdex.com:
I have reviewed the response made by the business in
reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** *** I do not have a copy of the order number any longer but if they go to my account that I had set up they have the original order that was submitted and here is one of the conversations I had with their rep.*** B.: Hi, my name is *** BOne moment while I review your question*** B.: I apologize for the inconvenience caused to youDo not to worry about it, I will check the status of this for you right away*** B.: May I have your order number please? *** ***: the store said that since I didn't pick it up right away that it would be put back in stock and they would put back the cashI don't have the number didn't print it up but I see the order in the account and now they want me to pay for it*** B.: I completely understand your concernCould you please help me with order number, I will check that for you? *** ***: I dont have the original order number*** B.: Do not worry, I will check thatMay I know the date of order? *** ***: 12/*** B.: Thank you for the information*** B.: For verification purpose, may I have your phone number which is on billing address? *** ***: *** *** *** *** B.: Perfect! Thank you for verifying your details*** B.: ***, I have checked your order status and I see that the order has not completedI would request you to complete the orderI will also assure you that your Kohl's cash is also not used on this order*** ***: I tried to put in the kohls cash and they said not valid they wont let me *** B.: May I have the Kohls cash number, I will check that for you? *** ***: *** B.: Thank you for the information*** B.: One moment please while I look into this for you*** ***: what is strange online it said order complete *** B.: Thank you for staying onlineI appreciate your time and patience*** B.: I truly understand your concernI have checked your coupon and I see validI would request you to place an order by calling our sales team at :###-###-####They will help you in placing the order without any issues along with the Kohl's cash*** B.: Please be rest assured on this*** ***: the item is no longer on sale will they honor the original invoice *** B.: Do not worry, I also will add a private note from my end and will explain everything about your issue, our concern team will look into this and will help you with the best possible options*** B.: Please call our team, whenever the product is back on stock*** ***: thank you it is really strange because it had told me order complete and I couldn't print the invoice at the time I will contact them and place the order again thank you so much *** B.: You're welcome! *** B.: Is there anything else I can assist you with today? *** ***: no thank you again for your help You have disconnectedI called the number provided the next day and she assured me that they were honoring the rewards amount and their error that it was not processed and now the item was not in stock but as soon as it arrived I would be contacted to pick upShe also stated that she made a notation on my account of the problem and error made.I have made at least inquiries and jumped a number of hoops that they tossed at me and my frustration is beyone belief from how they handle the treatment of their consumersWhen I went into the account I accidently lost the initial order then I realized the item was in stock at the store and could be picked upBut now they are not honoring their original agreeement

[A default letter is provided here which indicates your acceptance of the business's
response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me Can you provide the business with my updated mailing address to properly mail the refund check to: *** *** *** *** ** ***
Regards,
Jamie Fortson

We have reached out to the Store Manager in which the transaction took placeThe manager confirms she has attempted to get a hold of our customer on numerous occasions, but has yet to be successfulThe store has applied a $credit to the customer's Kohl's Charge ending in Please allow
3-business days for it to reflect

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***Although I consider my financial concern satisfied I still would like to see Kohl's do away with deducting Kohl's cash from returns when the Kohl's cash earned on the purchase has not been used Or allowing a customer the option of refusing Kohl's cash at the time of purchases Subtracting amounts of Kohl's cash from returns when the Kohl's cash has not been used seems almost illegal or at least scam like in the way they make deductions from returns as a financial gain to Kohl's at the customers expense

The inventory information is unavailableThe applicable credit has been processed, and we consider this matter closed

[A default letter is
provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I just want no problems when I get to the store and need something to validate this refund- I also feel that I spent an additional to get new strings on this, before I was told it was warpedPlease send me something to guarantee when I get to the store, I ill have no problems as I frsee problems, thanks
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** To be accurate, Kohl's did credit the $in a timely mannerI had sent emails, phone calls, chats, and in the store discussion Within a few days of sending this complaint, I finally received the $on a merchandise credit
Regards,
Lisa ***