Moore-Built Construction & Restoration, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID
***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] I have attached the conversation I had with Kohl's live chat employee advising me that their "no hassle returns" would apply to my itemI was told by their executive office that this information was incorrect & that they would not stand behind what I was told by their employee in writing. I DO NOT accept this response which is why I brought my complaint to the Revdex.comKohl's need to accept responsibility for their employees and give them proper training BEFORE they are allowed to interact with customers, not "counsel" them after the fact, as was the response I received from their corporate customer service individual
Regards,
*** ***

Our Rewards Birthday coupons are issued systematically
during the customer’s birth monthThe coupon will be sent to the email address
provided when the customer registered their accountTo ensure that the
customer receives the email, we advise they add *** to their
contact
list and approved senders list on their email accountAdditionally, we
advise the customer to check their junk or spam folder to see if the coupon
filtered there
If at the end of the month the customer fails to receive
their anticipated coupon, we would be more than happy to accommodate the birthday
rewardWe apologize for any inconvenience

While we aren't open hours a day, during the checkout process, the customer does have the opportunity to review the shipping information twice Once, when they are ready to select the shipping address and again, when they are reviewing the order prior to submitting the orderUnfortunately, this was not a Kohl's error

We are more than happy to research our customer's inquiryPlease have the customer provide their gift card number and Kohl's Cash numbers so we can look into it further on our endWe apologize for any inconvenience or frustration our customer experienced

We
apologize for the disappointmentOur records indicate that the item on the
Kohls.com order ending in *** was ineligible for a rebate, as the incorrect
SKU was purchasedHowever, as a courtesy, we have made the business decision
to accept the rebate submissionAs such, a $VISA prepaid
card will be
issuedPlease allow an average of 4-weeks for processing time and another
7-business days for delivery, via standard mail

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** *** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12006714, and find that this resolution is satisfactory to me.
Regards,
Dan ***

Upon review of Kohls.com order #
"line-height:115%,"sans-serif">***, the merchandise is not from Kohl’s but is directly
shipped from the vendorRegrettably the vendor no longer has the desired
accessories the customer is requestingThe customer is more than welcome to
take advantage of the previously provided return optionsWe apologize for any inconvenience

We deeply apologize for the
disappointmentWhile in most cases we attempt to fulfill each order that is
submitted, there are times when we might later need to cancel an order due to
not having enough inventory, especially during periods of high
volume or demandSince the payment method
was not charged, the $Kohl's
Cash certificate used on this order would still be valid until the expiration
date, as would the $Kohl's Cash which was earned on this orderHowever,
we respectfully decline the request to be reimbursed for the items

Some discounts may not apply to prestige brands of
cosmetics, skincare and select prestige brands of fragrance; select
electronics/electric brands; select sporting goods; and Nike merchandiseRegrettably
the customer’s desired merchandise was an exclusion itemWe regret the
customer was
unaware of this exclusion when she made her purchaseThis choice
is not made by Kohl’s but by the manufacturerWe are unable to accommodate the
customer’s request to discount the merchandise We apologize for the disappointment

We apologize for the inconvenience our customer experienced on their most recent Kohls.com OrderI see we have replaced the cancelled item with Order Per tracking number 61299995669154524979, it does show the package will be delivered on December 15,

There is a life time return policyKohls have to respect their policy.We hardly used the vacuum cleaner. The vacuum cleaner we bought is expensive and it just worked for couple of years.Looks like this is a defective piece.So I need to return and buy a better model than this.I stay in an apartment with less area to clean compared to a big house.My friends have it their big house and works good.This is a defective piece and need to return and buy a better model

Upon review of Kohls.com order *** it appears the merchandise
was set to be shipped directly from the vendorRegrettably we are unable to
provide an update regarding the status as it appears to not have been shipped
At this time Kohl’s is more than happy to refund the orderWe apologize for
the inconvenience

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

Our records show the customer's anticipated return credit for Kohls.com order #*** was processed on 10/28/Part of the return was processed back to the credit card, and part of the return was placed on a Kohl's Merchandise Credit sent via USPSWe advise our customer to allow 10-
business days for the creditWe apologize for any inconvenience

The inventory information is unavailableThe applicable credit has been processed, and we consider this matter closed

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[A default letter is
provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

We apologize for the frustration this has caused our customerOn October 20, we credited our customer for the item she did not receive, in the amount of $274.94, to her Kohl's Charge card ending in 9201, which will post in an average of seven daysAlso, we sent $of Blue Kohl's Cash via email
to our customer, which has a redemption period of daysFinally, we respectfully decline reimbursement for any accrued credit card interest charged to our customer

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Sadly we will have to contact the attorney general, FCC, and the CFPB as this is advertisement on Khol's end
Regards,
*** ***