Moore-Built Construction & Restoration, Inc.

Upon review of Order 3500346271, it appears we did apply a credit in the amount of $on April 13th, The original order amount was for $We did process an additional credit for $to the Kohl's Charge ending in to make up for the difference that was not applied when the item
was returned originallyPlease allow 5-business days for this to reflect on to their Kohl's Charge

[A default letter is
provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

We deeply apologize for the
disappointmentWhile in most cases we attempt to fulfill each order that is
submitted, there are times when we might later need to cancel an order due to
not having enough inventory, especially during periods of high
volume or demandSince the payment method
was not charged, the $Kohl's
Cash certificate used on this order would still be valid until the expiration
date, as would the $Kohl's Cash which was earned on this orderHowever,
we respectfully decline the request to be reimbursed for the items

We apologize for the disappointmentOn December 10, we processed a reorder for the four damaged items, in the amount of $0.00, which will be delivered to the address on the original order in an average of 3-business daysTracking information can be obtained using your Kohls.com Shopping Account,
and referencing order #***

We
apologize for the disappointmentFor convenience, we do recommend having at
least one saved payment method on fileHowever, Kohl’s Customer Service Representatives
are able to remove all saved payment methods, via phoneAs you are unable to
remove saved payment methods, via mobile phone,
we have taken the candid
feedback into consideration for possible implementation in the futureTo
avoid having a saved payment method on file, you are welcome to use "guest
checkout" when shopping on Kohls.com

We apologize for the inconvenience regarding our customer's most recent Kohls.com orderIt is not a fraudulent transactionOur customer authorized for Kohl's to submit an orderIt is a pending authorization, which will fall off within 5-business days

We
apologize for the disappointmentWe verified the address on the Kohls.com
order ending in was missing part of the street nameAs such, the order was
undeliverableAccordingly, on December 28, we credited the full order in the
amount of $79.10, which will post in an average of seven
days to the Kohl's
Charge card ending in ***Additionally, Blue Kohl's Cash in the amount of
$was issued, via email, with a redemption period of daysTo avoid instances like this from happening again, we updated the address on the shopping profileFinally, we
respectfully decline the request for additional compensation and consider this
matter resolved

We are unable to accommodate the customer's request for a Kohl's Gift Card as the $Kohl's Cash credit has already been applied to their Kohl's account ending in We advise the customer to log in to their My Kohl's Charge account or review their next statement to confirm the credit

I had separate coupons and people shopping were kidsThThe manager would not let the kids use a coupon

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me, but they have not picked up the items that were sent to me in error as of yet
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12006714, and find that this resolution is satisfactory to me.
Regards,
Dan ***

Our records show there is no record of any pending authorizationsAdditionally, Kohl's does not charge an over the limit feeWe apologize fro any inconvenience

Certificates are issued monthly, based on your total points earnedThe current earning period can be found on your Rewards home pageThis certificate, good toward a purchase in store and online, will be good for days from the issue dateOur record show we received the customer's complaint
through another channel, and the customer has been informed we are unable to honor her Rewards coupon as it has expired on 08/31/

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have
reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Some discounts may not apply to prestige brands of
cosmetics, skincare and select prestige brands of fragrance; select
electronics/electric brands; select sporting goods; and Nike merchandiseRegrettably
the customer’s desired merchandise was an exclusion itemWe regret the
customer was
unaware of this exclusion when she made her purchaseThis choice
is not made by Kohl’s but by the manufacturerWe are unable to accommodate the
customer’s request to discount the merchandise We apologize for the disappointment

We have applied a credit to our customer's Kohl's Charge in the amount of $Please advise our customer to please allow 3-business days for it to appear

We apologize for the disappointmentTo avoid instances like this from happening again, we removed the old address from the shopping profileWe also issued a credit on December 13, in the amount of $197.73, in compensation for the two orders that were lost, which will post in an average of seven
days to the Kohl's Charge card ending in Lastly, we issued Blue Kohl's Cash, in the amount of $20.00, via email, which has a redemption period of days

Our records show the customer's anticipated return credit for Kohls.com order #*** was processed on 10/28/Part of the return was processed back to the credit card, and part of the return was placed on a Kohl's Merchandise Credit sent via USPSWe advise our customer to allow 10-
business days for the creditWe apologize for any inconvenience

We apologize for the experienceA full refund for the customer's order will be issued to the customer's original method of tenderIf Kohl's Cash was redeemed in this order, the return credit may be refunded in the form of a Kohl's Merchandise Credit, which will be mailed to the customer