Moore-Built Construction & Restoration, Inc.

We apologize for the
difficulty she is having in contacting our Corporate Refunds Department,
however this is whom she would need to contact to have her issue addressed
They can be reached at ###-###-#### Monday through Friday 7am-7pm CST.
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I received the $gift card today and, in addition to the prior giftcard which was never fully funded, this makes me whole. It is astonishing to me that it took Kohls so long to resolve this matter.
Regards,
Roy ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. A grumpy person dropped off the Kohl's cash yesterday in person
Regards,
*** ***

We are more than happy to research our customer's concernPlease have the customer provide an order number for further review

Our records show the customer spoke with our Corporate Refund Department on 01/15/The customer was advised that a Kohl's Merchandise Credit was mailed on 01/18/16, and please allow 5-business days to receive this

As our customer was credited accordingly for the return, no additional compensation is warrantedAs such, we consider this matter closedFor late fee reversal requests, please have our customer contact Kohl's Charge Customer Service at 1-800-564-

We apologize for the inconvenience our customer experienced on their most recent Kohls.com OrderI see we have replaced the cancelled item with Order Per tracking number 61299995669154524979, it does show the package will be delivered on December 15,

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** *** kohls store credit number under the barcode:***

The customer has provided various accounts of why she does not have transaction detailsThe customer even advised the Executive Office she did not have the receipt information because the transactions were on her daughter's credit cardAt this time the customer is advised to provide receipt information or we consider this matter closed

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
Tina ***

We apologize for the inconvenience the
customer experienced when attempting to place an order on Kohls.com We
did apply a $credit to the customer's Kohl's account ending in The
credit will post within 3-business days

There is a life time return policyKohls have to respect their policy.We hardly used the vacuum cleaner. The vacuum cleaner we bought is expensive and it just worked for couple of years.Looks like this is a defective piece.So I need to return and buy a better model than this.I stay in an apartment with less area to clean compared to a big house.My friends have it their big house and works good.This is a defective piece and need to return and buy a better model

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11786106, and find that this resolution is satisfactory to me.
Regards,
Anthony C***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. EXTRA THANKS Revdex.com
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Kohl's prides themselves on a "No Hassle Return Policy"I am able to pull the exact date of the transaction, the exact amount, pick out the exact register that I purchased the earrings from, and show a certified bank statementI will not accept a store credit for an item that is defectiveThe quality of the jewelry is sub par but it was intentionally purchased from Kohl's due to the No Hassle Return PolicyDue to the sale the earrings were purchased during, with the combination of coupons, the jewelry appeared to be a good dealIn response to the company's proposal and explanation of their policy :I missed the month period by monthI believe that is a bit different of a situation being that it was month and not, for example, yearsIf I had my receipt, being a non-kohl's purchaser, I would receive a full refund even if it was years down the roadAgain, the fact that I missed the cutoff time by month is such a trivial matter for a company the size of Kohl'sThere are no even exchanges of equal quality earrings for the same priceFurther, now that I see the quality of the jewelry, I have no desire to process an even exchange for a lesser quality item that will potentially have the same issueAgain, I want a full refund since my jewelry was defectiveI do not want a store credit. A member of Kohl's management admitted that they wouldn't submit a corporate-issued refund if they were in my positionWhy would I, as a customer, feel anymore confident or comfortable in that process? Lastly, again, Kohl's management expressed to me how I was not the first customer that had an issue with the statement that is printed on the back of Kohl's receiptsThe statement does not state any of the specifics other than a full "no hassle" return policy regardless of when the item was purchasedThis makes Kohl's appear deceitful as a company for not outlining these items for their customersWhy am I not the first person this has happened to and change has not taken effect? Additionally, I am actually requesting a cheaper price on the product than what I would be entitled to for a store creditThe amount that I paid for the earrings is actually cheaper than the most recent sale priceThat should act as additional credibility on my part of wanting an honest and fair exchangeA faulty item was purchase, I would like a return on my money ]
Regards,
*** ***

Upon review of Kohls.com order #
"line-height:115%,"sans-serif">***, the merchandise is not from Kohl’s but is directly
shipped from the vendorRegrettably the vendor no longer has the desired
accessories the customer is requestingThe customer is more than welcome to
take advantage of the previously provided return optionsWe apologize for any inconvenience

We regret the
customer's Kohls.com order arrived in the wrong colorRegrettably our
warehouse sent the customer the incorrect item, and we apologize for the error
In accordance with Kohl's standard practices, and our desire to keep our loyal
customers completely satisfied with their shopping
experiences, we would be
more than happy to facilitate a return and refund if the customer is not
completely satisfied with her purchase.
The customer may return the merchandise to her local store for a refund,
or because of the Kohl's error, we are more than happy to schedule a UPS
pick-upUnfortunately, the desired merchandise is no longer available for
the customer to repurchaseWe apologize for any inconvenience

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. It is unfortunate that this took nearly four months to get resolved, but I'm thankful that it now has, and this restores some faith in Kohl's, where I have always been a loyal shopper. Thank-you to Kohl's and the Revdex.com.
Regards,
*** ***

Upon review of our customer's concern, we have agreed to apply a $credit to our customers Kohl's Charge ending in Please advise our customer to allow 3-business days for it to post