Moore-Built Construction & Restoration, Inc.

Upon review of Kohls.com order *** it appears the merchandise
was set to be shipped directly from the vendorRegrettably we are unable to
provide an update regarding the status as it appears to not have been shipped
At this time Kohl’s is more than happy to refund the orderWe apologize for
the inconvenience

We
apologize for the inconvenience our customer experienced upon receiving her
Kohls.com packageIn order for us to determine a discount for her item, we are
requesting the customer attach photos with her complaint so we may review
further

We apologize for the disappointmentWe verified a package from the Kohls.com order ending in *** was lost in transitAs such, we issued a credit for this in the amount of $15.46, which will post to the Kohl's Charge card ending in *** in an average of seven days

We apologize for the frustration this has caused our customerOn October 20, we credited our customer for the item she did not receive, in the amount of $274.94, to her Kohl's Charge card ending in 9201, which will post in an average of seven daysAlso, we sent $of Blue Kohl's Cash via email
to our customer, which has a redemption period of daysFinally, we respectfully decline reimbursement for any accrued credit card interest charged to our customer

We apologize for the inconvenience our customer experienced when making a return at her local storeUnfortunately, the person who the prepaid Visa cards were issued to need to call in to have them reissuedWe are unable to override that on our end Our customer can contact ###-###-####

We are more than happy to research our customer's concernWe did attempt to contact to contact our customer directly to advise her how we are going to attempt to resolve her concern

We
apologize for the disappointmentOur records indicate the Kohls.com order
ending in was deliveredHowever, since it was not shipped to the intended
address we refunded the full orderAs such, on March 2, $was credited
to the Kohl's Charge card ending in and will post in an
average of seven
daysAs this has already been credited, a new order would need to be created
for these items to be replaced

We apologize for the inconvenience and frustration our customer
experienced when attempting to order Kohls.comUnfortunately, our customer
would need to speak to our fraud department in order to address our customer's
concernFurther verification is neededThe telephone number to contact is
###-###-####

While we understand our customers frustration, we have addressed her concern, and consider this matter closed

Revdex.com:
Kohls says they are stand behind the scamAgain, I called to the department and was told that they can not refund meI have reviewed the response made by the business in reference to complaint ID 11726570, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Aliakbar M***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
As I said it before, my package was supposed to be delivery on 04/24/but went missingI came back home on 04/25/night from San Jose and saw no package in the front of my house because I got a notification from kohls said that my package was deliveredI called Kohls next dayKohls said it will investigate what happen to the package and it will take from to weeksThen UPS, kohls carrier called me and said the same thingThey sent some guy out to my house on 5/11/and on that day I had sleep train people come to my house to repair my bed and so I ask one of my family member to come over my house for it and he called me over the phone when the ups guy got there and the ups guy asked me over the phone that did I received the package contain the diamond ring worth $something(I didn't remember exactly the other numbers but remembered the $1600)I said NO to himThen he asked if my family member could sign the paper that I didn't receive my package for me? I said YESAnd that was itBut the UPS input in their system that the package was delivered on 05/11/ This is a crook way to do business!!!! I will file a law suit for this! I paid for my item and I never got it
Regards,
Helen Dietrich

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.As requested, below are the kohls.com order placed between March through July 2015, which none of the yes2you points were added for these ordersThe points add together to be over yes2you reward pointsDo Not mix the points manually added on Oct 18th, as I have said before, the points were for purchases from Augusut to October, and has nothing to do with the missing points I'm requesting hereI have posted here all the purchases with missing points as asked, now it's kohls term to prove the date and # of points that were posted on my account if kohls insist these points were posted:Order/Receipt Number: ***Date: July 30, 2015Location: Kohls.comTotal price: $96.29Status: COMPLETEOrder/Receipt Number: ***Date: July 19, 2015Location: Kohls.comTotal price: $127.15Status: COMPLETEOrder/Receipt Number: ***Date: June 25, 2015Location: Kohls.comTotal price: $139.09Status: COMPLETEOrder/Receipt Number: ***Date: June 25, 2015Location: Kohls.comTotal price: $192.54Status: COMPLETEOrder/Receipt Number: ***Date: June 21, 2015Location: Kohls.comTotal price: $421.62Status: COMPLETEOrder/Receipt Number: ***Date: June 11, 2015Location: Kohls.comTotal price: $277.16Status: COMPLETEOrder/Receipt Number: ***Date: May 30, 2015Location: Kohls.comTotal price: $101.63Status: COMPLETEOrder/Receipt Number: ***Date: May 10, 2015Location: Kohls.comTotal price: $91.75Status: COMPLETEOrder/Receipt Number: ***Date: May 02, 2015Location: Kohls.comTotal price: $1,151.20Status: COMPLETEOrder/Receipt Number: ***Date: April 29, 2015Location: Kohls.comTotal price: $212.10Status: COMPLETEOrder/Receipt Number: ***Date: April 27, 2015Location: Kohls.comTotal price: $529.99Status: COMPLETEOrder/Receipt Number: ***Date: April 27, 2015Location: Kohls.comTotal price: $458.44Status: COMPLETEOrder/Receipt Number: ***Date: April 18, 2015Location: Kohls.comTotal price: $96.29Status: COMPLETEOrder/Receipt Number: ***Date: April 18, 2015Location: Kohls.comTotal price: $85.72Status: COMPLETEOrder/Receipt Number: ***Date: March 15, 2015Location: Kohls.comTotal price: $1,193.39Status: COMPLETEOrder/Receipt Number: ***Date: March 15, 2015Location: Kohls.comTotal price: $2,909.01Status: COMPLETE]
Regards,
*** ***

We are happy to hear one of our stores was
able to accommodate our customer in this situationWe thank the customer for
her feedback on her experience

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***Order number is as per business requestedPlease let me knw if you need more info.
Regards,
*** ***

Regrettably we were unable to find notes to support the customer's price match claimsAs a courtesy to the customer we have processed a credit for $for Kohls.com order #***We advise our customer to allow 10-business days for the credit to appear on their Kohl’s Charge accountWe
apologize for the inconvenience, and any misinformation that may have been provided

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I feel as though Kohl's did not work to satisfy the customer (me)It really feels like their main concern was getting their item back from meAt the same time, I felt like they should have gotten the item I paid for, to me. Will *** did contact me by e-mail. I really feel like my contact person (Mr***) was very inaccessibleI left a message and then sent an e-mail and it still took several days to hear back from himI returned the mattress to a store and UPS came that night to pick up the item - I was never contacted to arrange a pick-up, at which time I would have told them that I do not need them to comeIt was mentioned in the first response from Mr*** that, on top of matching the price I originally paid, that they could credit an additional amount for the inconvenienceI asked for Kohl's to price-match a competitor on the mattress and was told that the price could not be lowered to that, but nothing was mentioned about what kind of additional credit could be applied to compensate for all of this aggravationAt this point, I must buy a mattress from someone else as I feel that Kohl's is failing to make the customer their number one concern. They let me go too long without my merchandiseI've also had to pay interest on an item that I never actually received, since I did make the purchase with my Kohl's credit cardIn addition to purchasing the mattress from Kohl's, I've also purchased a bed from them - which is still sitting in the box as I've been waiting on my mattressWondering if that should just be returned and maybe my relationship with Kohl's should come to an endI was originally told that Kohl's will work to ensure my complete satisfaction and they have failed on that
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

As of June 01, 2015, we are no longer accepting expired Kohl's CashThe Kohl's Cash does display an expiration date on it and whether a store accepted it past the expiration date was up to their discretion. It cannot be used before or after the redemption period printed on the couponOur
registers can no longer override thisWe apologize for the inconvenience

Please have our customer reference the
back of her Kohl’s Cash coupon for terms and conditionsReturn value of
merchandise purchased with a Kohl's Cash coupon may be subject to adjustment
As Kohl's Cash is not legal tender, but considered a dollar off coupon, we
respectfully decline our
customers request for reimbursement

We apologize for our customers frustrationOur records indicate we sent a prepaid return shipping label to our customer via email on October Since we see that our customer returned this product via mail, using the shipping label on October 14, we have processed a credit in the amount of $
on October 18, to her Kohl's Charge account ending in 5405, which will take an average of seven days to postWe also emailed our customer Blue Kohl's Cash in the amount of $9.00, which has a redemption period of days

We apologize for the inconvenience our customer experienced
regarding Order 2854817180.We did process a credit for our customer in the
amount of $for SKU#Please allow 7-business days for this to
post to our customer's Kohl’s Charge ending in