Moore-Built Construction & Restoration, Inc.

We apologize for the disappointmentWe verified a package from the Kohls.com order ending in *** was lost in transitAs such, we issued a credit for this in the amount of $15.46, which will post to the Kohl's Charge card ending in *** in an average of seven days

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***Although I consider my financial concern satisfied I still would like to see Kohl's do away with deducting Kohl's cash from returns when the Kohl's cash earned on the purchase has not been used Or allowing a customer the option of refusing Kohl's cash at the time of purchases Subtracting amounts of Kohl's cash from returns when the Kohl's cash has not been used seems almost illegal or at least scam like in the way they make deductions from returns as a financial gain to Kohl's at the customers expense

Certificates are issued monthly, based on your total points earnedThe current earning period can be found on your Rewards home pageThis certificate, good toward a purchase in store and online, will be good for days from the issue dateOur record show we received the customer's complaint
through another channel, and the customer has been informed we are unable to honor her Rewards coupon as it has expired on 08/31/

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** To be accurate, Kohl's did credit the $in a timely mannerI had sent emails, phone calls, chats, and in the store discussion Within a few days of sending this complaint, I finally received the $on a merchandise credit
Regards,
Lisa ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Kohl's prides themselves on a "No Hassle Return Policy"I am able to pull the exact date of the transaction, the exact amount, pick out the exact register that I purchased the earrings from, and show a certified bank statementI will not accept a store credit for an item that is defectiveThe quality of the jewelry is sub par but it was intentionally purchased from Kohl's due to the No Hassle Return PolicyDue to the sale the earrings were purchased during, with the combination of coupons, the jewelry appeared to be a good dealIn response to the company's proposal and explanation of their policy :I missed the month period by monthI believe that is a bit different of a situation being that it was month and not, for example, yearsIf I had my receipt, being a non-kohl's purchaser, I would receive a full refund even if it was years down the roadAgain, the fact that I missed the cutoff time by month is such a trivial matter for a company the size of Kohl'sThere are no even exchanges of equal quality earrings for the same priceFurther, now that I see the quality of the jewelry, I have no desire to process an even exchange for a lesser quality item that will potentially have the same issueAgain, I want a full refund since my jewelry was defectiveI do not want a store credit. A member of Kohl's management admitted that they wouldn't submit a corporate-issued refund if they were in my positionWhy would I, as a customer, feel anymore confident or comfortable in that process? Lastly, again, Kohl's management expressed to me how I was not the first customer that had an issue with the statement that is printed on the back of Kohl's receiptsThe statement does not state any of the specifics other than a full "no hassle" return policy regardless of when the item was purchasedThis makes Kohl's appear deceitful as a company for not outlining these items for their customersWhy am I not the first person this has happened to and change has not taken effect? Additionally, I am actually requesting a cheaper price on the product than what I would be entitled to for a store creditThe amount that I paid for the earrings is actually cheaper than the most recent sale priceThat should act as additional credibility on my part of wanting an honest and fair exchangeA faulty item was purchase, I would like a return on my money ]
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. EXTRA THANKS Revdex.com
Regards,
*** ***

We
stand behind our previous responseWe have sent feedback to the associate who gave
poor customer service, as well as asked for a Social Security numberAdditionally, our
records indicate the replacement item was delivered via USPS on December at
4:PMAs such, we consider this matter closed

We are more than happy to address our customer's concernIt shows on our end a return was processed on December 02, which was applied to the Visa ending in Please advise if the customer is referencing to Order 6733193354 and the credit for that order

We are able to send our customer a $gift card for the difference in the return amountsKohl's does stand by it's previous statementsIf the customer does agree to the gift card, please them reply by confirming their mailing address

I have sent the requested documents several times!
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

Regrettably we were unable to find notes to support the customer's price match claimsAs a courtesy to the customer we have processed a credit for $for Kohls.com order #***We advise our customer to allow 10-business days for the credit to appear on their Kohl’s Charge accountWe
apologize for the inconvenience, and any misinformation that may have been provided

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
according to the companies own "hassle free" policy if states store credit will be issuedMr*** and I were informed that the company would not be abiding by their own policy due to the fact the return was over a certain amount of moneyNowhere in the company policy or our receipt is this policy writtenWe want what the company guaranteesA hassle free returnWe want a refund, on a gift card, as the company states it will provide with a returnOtherwise, this is purely advertisement
Regards,
*** *** *** *** ***

Our
records indicate that the stated discount was reflected on both orders
However, the customer was never charged for either order, as they were placed
via Buy Online Pickup in Store (BOPUS) and not picked up within seven days from
the purchase date

Any additional inquiries regarding that gift card should be directed to our Fraud Department at ###-###-####

We
stand behind our previous responsePlease have Ms*** contact Kohls.com
Customer Service to resolve this matter

I would like the $charge refunded to me as well as all of my items that I originally purchased

As of June 01, 2015, we are no longer accepting expired Kohl's CashThe Kohl's Cash does display an expiration date on it and whether a store accepted it past the expiration date was up to their discretion. It cannot be used before or after the redemption period printed on the couponOur
registers can no longer override thisWe apologize for the inconvenience

We apologize for the inconvenience our customer experiencedOur customer
has reached out to us directly and has spoken to our Executive Offices regarding
inventoryAt this time, we consider this matter closed

We
apologize for the disappointmentOur records indicate the Kohls.com order
ending in was deliveredHowever, since it was not shipped to the intended
address we refunded the full orderAs such, on March 2, $was credited
to the Kohl's Charge card ending in and will post in an
average of seven
daysAs this has already been credited, a new order would need to be created
for these items to be replaced

We
apologize for the disappointmentAs this was a Buy Online Pickup in Store
(BOPUS) purchase, we are unable to resend a packaging slip/receiptHowever, our
customer is able to print one out himself by accessing his Kohls.com "My
Account", and clicking on "purchase history." From there, he
is
able to access and print out packaging slips/receipts from any of his Kohls.com
orders