Moore-Built Construction & Restoration, Inc.

We are more than happy to research our customer's concernPlease have the customer advise which store location he attempted to make the return at, if possible

We stand behind our response and consider this matter closed

Revdex.com:
I have reviewed the response
made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
The response by Kohl's and the associated credit should have been part of my original contact with their Customer ServiceI sent in a lengthy message with verifiable details, and I still don't get the impression that Kohl's has read my complaintI find Kohl's lack of an effective response frightening if that is the manner in which they treat their customersAt this point, I don't expect any further response from Kohl's since they do not appear to be interested in looking into what happenedI want to be very clear that I do not consider Kohl's response to be acceptable
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have contacted the *** *** police department and they are not filing a police report, since the box arrived empty from the original destination I contacted you immediately after I received the empty box and it is unacceptable that Kohl’s drops the ball like this I also filed a complaint with UPS and they told me they will communicate with Kohl’s from this point forward It us unacceptable that I’m left hanging with out the watch and with out getting my money back When I first called, I was told that they trusted me and would resolve the issue. im a business owner, and $dollars is not going to make me or brake me, however I didn’t revive the item, so I want a replacement or my money backNot taking responsibility after assuring that you would is very unethical
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

We are very sorry to learn that your order did not arrive by the guaranteed December 24th delivery dateWe certainly understand your disappointment and we would be happy to look into this for youDue to the delay, we will be happy to send our customer a $gift cardIf the customer agrees,
please have them confirm by replying with their mailing address

Revdex.com:
I have reviewed the response made by the business in
reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I've called every number that I can called for kohls customer service during the past half year, and the issue was still not resolvedEach time they said they were investigating the case, but after a few weeks they told me nothing updated on the case, and nobody was taking care of the case after thatOne of the case number from kohls is 161221-053493. If kohls cannot re-activate the original gift card, then just issue me a new one with the same balance
Regards,
*** ***

Please have our customer reference the
back of her Kohl’s Cash coupon for terms and conditionsReturn value of
merchandise purchased with a Kohl's Cash coupon may be subject to adjustment
As Kohl's Cash is not legal tender, but considered a dollar off coupon, we
respectfully decline our
customers request for reimbursement

We stand by our previous statement, we will be mailing our customer a Kohl's Merchandise CreditPlease advise our customer to allow 7-business days to receive

[A default letter is provided here which indicates your
acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

We apologize for the inconvenience and frustration experienced in regards to their Yes You rewardsWe have applied points which will generate a $certificate for July

We apologize for the inconvenience and frustration our customer experienced with online Order Upon review, it shows a refund was processed in the amount of $13.98, which was applied to her MasterCardOn March 14, 2016, we processed the remaining refund of which $is being applied to
the Mastercard ending in Also, we will be mailing our customer a Kohl's Merchandise Credit in the amount of $Please advise our customer to allow 7-business days to receive via USPS

Our stores have the capability to locate a Kohl's Charge purchase for up to months after the purchase dateOnce the purchase has been located, the credit may be applied to your Kohl's Charge accountAt this time, non-Kohl's Charge purchases, or purchases made outside of the month time frame
may receive a Kohl's Merchandise Credit or a corporate-issued refundA Kohl's Merchandise Credit based on the lowest 13-week sale priceIn this scenario, the customer would receive a merchandise credit and not a checkWas a reason provided for not accepting the return? If so, we can research further on our end

Upon review of order 5439456540, it shows the order was placed at
4:00pm on October 24, She contacted us on October 25, The customer
did not contact us immediately as statedRegrettably, the customer would still
be responsible for the package

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]Tats fine I will simply close my account I'm clearly not a valued customer even though I'm supposedly allowed to use my mvc free shipping along with any discount code but obviously you dont care enough to actually look into the situation but would rather just give generic responses!! So clearly I'm a generic shopper so my generic money can and will go elsewhere!! Its amazing the entire retail industry is in complete shambles including kohl closing stores all over and is the worst shape in years( may was a great month for kohls lol) and you still haven't figured out if you honor what you say and treat customers as real people not generic number based algorithms maybe you wouldn't be closing so many stores and stocks for yours and many other retailers wouldn't be falling all the time!! Have fun your well on your way to being sears or maybe even a blockbuster!! They too didn't bother to actually try and make the customer feel like an actual asset to your business! To Easy I go where real people treat people like real people!! Thanks for being the greedy corporation that have been dying off like theres no tomorrow!! It will be amazing when in years your company is non existent or very near it!! Sorry for being a generic customer thats not worth actually looking into anything and just giving generic answers I'm actually very thankful to know where I stand!! Please feel free to look at your year stock valuations see how in May of this year has been the lowest valuation you have had in years weird just a few months from when suddenly I was a generic waste of your time!! Have fun copy and pasting answers I'm sure that will cause your stock to rise!!!?????!!!! p.sThanks for showing me my true value to you I'm sure its no coincidence that my treatment happens within the same year you have had the worst month in years!! Weird!!! Oh maybe Kmart would like my money lol they treated me awesome when I was a kid buying blue light special action figures and now look there parking lots cause more damage to vehicles each year then they make in revenue!!
Regards,
*** *** a millinial thats completely over being treated as a generic number to conglomerates!! Have you noticed a trend yet!

We regret the customer did not receive her anticipated Kohls.com order #***We have processed a return for the order on 01/27/Part of the return was processed back to the customer's Master Card ending in ***, and the rest was placed back on a Kohl's Merchandise CreditWe advise our
customer to allow 10-business days to receive this via USPS. Additionally, the scooter on Kohls.com order #*** was $349.99, and the scooter from Kohls.com order #*** was $Our records show a credit for the difference of $was processed on 12/22/We apologize for any inconvenience

While in most cases out of stocks are reflected prior to the
check-out process at Kohls.com,
there are situations when an out of stock may
not be evident until the order picking processThis can be attributed to high
order volume, damages, etcWe apologize for the inconvenience our customer
experienced with her Kohls.com order

We
deeply apologize about the disappointmentWe have scheduled a request with our
third party vendor who will initiate the pickup, and will be in contact, via
phone, with our customer to schedule pickupA separate shipping label has been sent
to her via emailPlease print this shipping label
out and hand it to the
delivery driver, who will fulfill the pickupOnce processed by the driver, we
will initiate a credit for the returned item back to the original form of tender

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me It is unfortunate that it took much work on my end to receive my refund
Regards,
*** ***

We did partner and confirmed with the store that the ring was received by the store on
January 25, Our customer was advised it would take initially 6-weeks, which did include a few holidays in betweenA store manager did attempt to contact our customer and speak to him directly to assist further

We apologize for the disappointmentOn April 12, Kohl's
Corporate Refund issued out two separate checks, totaling $288.62, to the
mailing address referenced on this complaintPlease allow 7-business days
for delivery, via standard mailWe respectfully decline
any
additional compensation