Moore-Built Construction & Restoration, Inc.

I have sent the requested documents several times!
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I was contacted by someone from the office of the president who then scheduled a freight service for meWhile waiting for the freight service, I received a reply from the customer rep a few days later saying "We can't schedule a pickup, you will need to ship it yourself"This is after being told multiple times they could do it and going back and forth as they ask me the same questions over and over againLuckily I filed a complaint or I would be stuck with the mattress. Not only that, now that they have received the mattress, they are telling me they are giving me merchandise credit instead of a checkIf you look at the attachments, I have asked them TWICE whether I could get a check and was told I couldThis inconsistency is atrocious and as someone who have obtained "Most Valued Customer" status for 3-or maybe even more years, I can't believe I am being treated like thisThis is so unacceptable!
Regards,
*** ***

We stand by our previous statement, we will be mailing our customer a Kohl's Merchandise CreditPlease advise our customer to allow 7-business days to receive

We apologize for the inconvenience and frustration experienced in regards to their Yes You rewardsWe have applied points which will generate a $certificate for July

In order for us to address the customer's complaint accordingly, we are requesting the customer send it a copy of the return receiptThe customer can attach it to the complaint

We apologize for the inconvenience and frustration our customer experienced with online Order Upon review, it shows a refund was processed in the amount of $13.98, which was applied to her MasterCardOn March 14, 2016, we processed the remaining refund of which $is being applied to
the Mastercard ending in Also, we will be mailing our customer a Kohl's Merchandise Credit in the amount of $Please advise our customer to allow 7-business days to receive via USPS

[A default letter is provided here which indicates your
acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Any additional inquiries regarding that gift card should be directed to our Fraud Department at ###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]Tats fine I will simply close my account I'm clearly not a valued customer even though I'm supposedly allowed to use my mvc free shipping along with any discount code but obviously you dont care enough to actually look into the situation but would rather just give generic responses!! So clearly I'm a generic shopper so my generic money can and will go elsewhere!! Its amazing the entire retail industry is in complete shambles including kohl closing stores all over and is the worst shape in years( may was a great month for kohls lol) and you still haven't figured out if you honor what you say and treat customers as real people not generic number based algorithms maybe you wouldn't be closing so many stores and stocks for yours and many other retailers wouldn't be falling all the time!! Have fun your well on your way to being sears or maybe even a blockbuster!! They too didn't bother to actually try and make the customer feel like an actual asset to your business! To Easy I go where real people treat people like real people!! Thanks for being the greedy corporation that have been dying off like theres no tomorrow!! It will be amazing when in years your company is non existent or very near it!! Sorry for being a generic customer thats not worth actually looking into anything and just giving generic answers I'm actually very thankful to know where I stand!! Please feel free to look at your year stock valuations see how in May of this year has been the lowest valuation you have had in years weird just a few months from when suddenly I was a generic waste of your time!! Have fun copy and pasting answers I'm sure that will cause your stock to rise!!!?????!!!! p.sThanks for showing me my true value to you I'm sure its no coincidence that my treatment happens within the same year you have had the worst month in years!! Weird!!! Oh maybe Kmart would like my money lol they treated me awesome when I was a kid buying blue light special action figures and now look there parking lots cause more damage to vehicles each year then they make in revenue!!
Regards,
*** *** a millinial thats completely over being treated as a generic number to conglomerates!! Have you noticed a trend yet!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me simply because it seems as if I have no choice in the matterKohl's has decided for me that they consider the matter resolvedThey issued a product replacement even though that's not what I wanted due to the fact that so much time had passedKohl's also issued a refund for an amount LESS than what I paid for the initial item that arrived to my residence damaged during shippingSo, to recapI had initially requested a product replacement, I was denied thatI was offered a product re-order at a higher price than what I had initially paid, I refused that offerI requested a refund for the full purchase price of $and that refund was never processed by the business, not even after business daysI then reached out to the business (Kohl's) wondering where my refund was and that's when I learned said refund was never processedI was then offered a refund of $(Less than what I had originally paid)Kohl's has decided FOR ME that this matter is "resolved" by sending me a product that I no longer need (I shopped elsewhere as they were moving so slow), and by providing a refund that was less than the amount I had originally paidSo yes, after 4+ hours on the phone with customer service, multiple emails with the Revdex.com and the business, the company (Kohl's) has decided FOR ME the consumer that this matter is "RESOLVED"when in all reality I am LESS than satisfied with the outcome of this entire ordealBut seeing as I have no choice in the matter and Kohl's has the freedom to take my money, provide a defective product to me (the consumer), and provide no actual resolutionI suppose I am satisfiedOnly because I am being forced to be so.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it
before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Our
records indicate that the stated discount was reflected on both orders
However, the customer was never charged for either order, as they were placed
via Buy Online Pickup in Store (BOPUS) and not picked up within seven days from
the purchase date

Revdex.com:
I have reviewed the response made by the business in
reference to complaint ID 11867688, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[I do still have the gift card used Please put the value back on the original card used Please advise...]
Regards,
Charles Y*

We apologize for the customers frustrationPlease know we have processed a credit for the bed in the amount of $to the original payment method, which will post in an average of seven daysOnce the credit posts to their account, our customer is more than welcome to reorder the item

Revdex.com:
I have reviewed the response made
by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.they asked how the kohl's cash were issued, they were issued by emailand I tried to use them after they were issued and found these kohls cash are invalid
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

We apologize for the inconvenience our customer experiencedOur customer
has reached out to us directly and has spoken to our Executive Offices regarding
inventoryAt this time, we consider this matter closed

We
apologize for the disappointmentAs this was a Buy Online Pickup in Store
(BOPUS) purchase, we are unable to resend a packaging slip/receiptHowever, our
customer is able to print one out himself by accessing his Kohls.com "My
Account", and clicking on "purchase history." From there, he
is
able to access and print out packaging slips/receipts from any of his Kohls.com
orders

We
stand behind our previous responsePlease have Ms*** contact Kohls.com
Customer Service to resolve this matter

We stand behind our response and consider this matter closed

We did apply a credit to the Visa ending in *** in the amount of $on December 2,, The following number can be provided to our customer's credit card companyKohl's has received confirmation that the refund was acceptedReference#***