Moore-Built Construction & Restoration, Inc.

We are able to send our customer a $gift card for the difference in the return amountsKohl's does stand by it's previous statementsIf the customer does agree to the gift card, please them reply by confirming their mailing address

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

We
deeply apologize about the disappointmentWe have scheduled a request with our
third party vendor who will initiate the pickup, and will be in contact, via
phone, with our customer to schedule pickupA separate shipping label has been sent
to her via emailPlease print this shipping label
out and hand it to the
delivery driver, who will fulfill the pickupOnce processed by the driver, we
will initiate a credit for the returned item back to the original form of tender

We apologize for the disappointmentOn April 12, Kohl's
Corporate Refund issued out two separate checks, totaling $288.62, to the
mailing address referenced on this complaintPlease allow 7-business days
for delivery, via standard mailWe respectfully decline
any
additional compensation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
It is very frustrating and disappointing to observe the poor customer service that is being providedAs I had included in my initial complaint, this promo was not a day promoThe promo code was "ACTFAST" and it only lasted from 6pm-midnightI was working for the entirety of the duration of this code, however I left work early (missing out on pay) to place my orderAgain, Kohl's as a company is making me as a customer sound like I did something wrongIf a promo code is supposed to be good from 6pm-midnight then it should be honored from 6pm-midnightIf you only want the promo code to work until 11:30pm, then make it valid from 6pm-11:30pmThis behavior is fraudulent and creates distrust with customersTo answer your question, No, I have not placed my order yetBecause I am still waiting to receive the 20% discountI will accept a credit on my account or a gift cardThe simple fact that Kohl's is still looking to place the blame on me as a customer and is not willing to accept full responsibility is extremely aggravatingI expected better from Kohl'sI have now had to spend hours of extra time and effort on this situation beyond what it should have initially requiredI would request that a gift card be sent to my address or placed on my account. I am willing to accept $from Kohl's, 20% of $250, but no less. This is what I should have received in the first place. I can also be reached by phone for an apologyI have attached a screen print from the Kohl's website showing the circling it was doing for a half hour before the promo was set to expireIt is insulting that Kohl's response states I was placing my order "during the last few minutes" as I tried to place my order minutes prior to the "last few minutes." This screenshot was taken after minutes of trying to get the Kohls.com website to take my code, at 11:52pm.Also, I would like to add my disappointment in the professionalism in the response I received from Kohl'sI can see multiple very obvious grammatical and spelling errors, as well as rsentences that are difficult to readPlease proof read your next response as you are a Revdex.com accredited company and are representing more than just yourself
Regards,
*** ***

Upon review of order 5439456540, it shows the order was placed at
4:00pm on October 24, She contacted us on October 25, The customer
did not contact us immediately as statedRegrettably, the customer would still
be responsible for the package

We regret the customer did not receive her anticipated Kohls.com order #***We have processed a return for the order on 01/27/Part of the return was processed back to the customer's Master Card ending in ***, and the rest was placed back on a Kohl's Merchandise CreditWe advise our
customer to allow 10-business days to receive this via USPS. Additionally, the scooter on Kohls.com order #*** was $349.99, and the scooter from Kohls.com order #*** was $Our records show a credit for the difference of $was processed on 12/22/We apologize for any inconvenience

Revdex.com:
I have reviewed the response made by the business in
reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I've called every number that I can called for kohls customer service during the past half year, and the issue was still not resolvedEach time they said they were investigating the case, but after a few weeks they told me nothing updated on the case, and nobody was taking care of the case after thatOne of the case number from kohls is 161221-053493. If kohls cannot re-activate the original gift card, then just issue me a new one with the same balance
Regards,
*** ***

We are very sorry to learn that your order did not arrive by the guaranteed December 24th delivery dateWe certainly understand your disappointment and we would be happy to look into this for youDue to the delay, we will be happy to send our customer a $gift cardIf the customer agrees,
please have them confirm by replying with their mailing address

Upon further review, we would need more information from the customer, if possibleWe would need to know the amount of the rebate the customer is expecting initially so we can attempt to resolve our customer's inquiryWe apologize for the inconvenience the customer is experiencing due to the delay
of the rebate

We are more than happy to address our customer's concernIt shows on our end a return was processed on December 02, which was applied to the Visa ending in Please advise if the customer is referencing to Order 6733193354 and the credit for that order

Revdex.com:
I have reviewed the response
made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
The response by Kohl's and the associated credit should have been part of my original contact with their Customer ServiceI sent in a lengthy message with verifiable details, and I still don't get the impression that Kohl's has read my complaintI find Kohl's lack of an effective response frightening if that is the manner in which they treat their customersAt this point, I don't expect any further response from Kohl's since they do not appear to be interested in looking into what happenedI want to be very clear that I do not consider Kohl's response to be acceptable
Regards,
*** ***

We did partner and confirmed with the store that the ring was received by the store on
January 25, Our customer was advised it would take initially 6-weeks, which did include a few holidays in betweenA store manager did attempt to contact our customer and speak to him directly to assist further

Thanks for your assistance in this matterI
rejected the response by Kohl's simply by hitting the wrong keyThis could not be undoneAlso, I did submit my contact information when filing my complaintI assumed that Kohl's was provided this, yet I never heard from themIn answer to their question, the location of this incident occurred in Eureka, CA at the Eureka Mall Thanks once more

While in most cases out of stocks are reflected prior to the
check-out process at Kohls.com,
there are situations when an out of stock may
not be evident until the order picking processThis can be attributed to high
order volume, damages, etcWe apologize for the inconvenience our customer
experienced with her Kohls.com order

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me It is unfortunate that it took much work on my end to receive my refund
Regards,
*** ***

Please note we verified with the store manager that the video
surveillance shows the customer leaving the store with two earned Kohl's Cash,
placing one in her shopping bag, and the other in her purseAs the customer
left the store with the proper amount of Kohl's Cash, we respectfully decline
the customer’s request for reimbursement

We
apologize for the disappointmentOur records indicate that a UPS pickup
request was initiated for the five items that were delivered in errorAs the
merchandise was subsequently picked up by UPS, we facilitated a credit in the
amount of $8.76, on September 10, which posted to our customers
Kohl's Charge
card ending in ***Additionally, on November 27, we credited her for
the missing pants, in the amount of $51.05, which will post in an average of
seven days to her Kohl's Charge cardAlso, Blue Kohl's Cash in the amount of
$was issued, and sent via email, with a redemption period of days

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have contacted the *** *** police department and they are not filing a police report, since the box arrived empty from the original destination I contacted you immediately after I received the empty box and it is unacceptable that Kohl’s drops the ball like this I also filed a complaint with UPS and they told me they will communicate with Kohl’s from this point forward It us unacceptable that I’m left hanging with out the watch and with out getting my money back When I first called, I was told that they trusted me and would resolve the issue. im a business owner, and $dollars is not going to make me or brake me, however I didn’t revive the item, so I want a replacement or my money backNot taking responsibility after assuring that you would is very unethical
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

I would like the $charge refunded to me as well as all of my items that I originally purchased