Moore-Built Construction & Restoration, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me simply because it seems as if I have no choice in the matterKohl's has decided for me that they consider the matter resolvedThey issued a product replacement even though that's not what I wanted due to the fact that so much time had passedKohl's also issued a refund for an amount LESS than what I paid for the initial item that arrived to my residence damaged during shippingSo, to recapI had initially requested a product replacement, I was denied thatI was offered a product re-order at a higher price than what I had initially paid, I refused that offerI requested a refund for the full purchase price of $and that refund was never processed by the business, not even after business daysI then reached out to the business (Kohl's) wondering where my refund was and that's when I learned said refund was never processedI was then offered a refund of $(Less than what I had originally paid)Kohl's has decided FOR ME that this matter is "resolved" by sending me a product that I no longer need (I shopped elsewhere as they were moving so slow), and by providing a refund that was less than the amount I had originally paidSo yes, after 4+ hours on the phone with customer service, multiple emails with the Revdex.com and the business, the company (Kohl's) has decided FOR ME the consumer that this matter is "RESOLVED"when in all reality I am LESS than satisfied with the outcome of this entire ordealBut seeing as I have no choice in the matter and Kohl's has the freedom to take my money, provide a defective product to me (the consumer), and provide no actual resolutionI suppose I am satisfiedOnly because I am being forced to be so.
Regards,
*** ***

We apologize for the customers frustrationPlease know we have processed a credit for the bed in the amount of $to the original payment method, which will post in an average of seven daysOnce the credit posts to their account, our customer is more than welcome to reorder the item

We apologize for the inconvenience our customer experienced
regarding Order 2854817180.We did process a credit for our customer in the
amount of $for SKU#Please allow 7-business days for this to
post to our customer's Kohl’s Charge ending in

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
As I said it before, my package was supposed to be delivery on 04/24/but went missingI came back home on 04/25/night from San Jose and saw no package in the front of my house because I got a notification from kohls said that my package was deliveredI called Kohls next dayKohls said it will investigate what happen to the package and it will take from to weeksThen UPS, kohls carrier called me and said the same thingThey sent some guy out to my house on 5/11/and on that day I had sleep train people come to my house to repair my bed and so I ask one of my family member to come over my house for it and he called me over the phone when the ups guy got there and the ups guy asked me over the phone that did I received the package contain the diamond ring worth $something(I didn't remember exactly the other numbers but remembered the $1600)I said NO to himThen he asked if my family member could sign the paper that I didn't receive my package for me? I said YESAnd that was itBut the UPS input in their system that the package was delivered on 05/11/ This is a crook way to do business!!!! I will file a law suit for this! I paid for my item and I never got it
Regards,
Helen Dietrich

We did apply a credit to the Visa ending in *** in the amount of $on December 2,, The following number can be provided to our customer's credit card companyKohl's has received confirmation that the refund was acceptedReference#***

We are happy to hear one of our stores was
able to accommodate our customer in this situationWe thank the customer for
her feedback on her experience

Revdex.com:
I have reviewed the response made by the business in
reference to complaint ID 11867688, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[I do still have the gift card used Please put the value back on the original card used Please advise...]
Regards,
Charles Y*

We apologize for the inconvenience and frustration our customer
experienced when attempting to order Kohls.comUnfortunately, our customer
would need to speak to our fraud department in order to address our customer's
concernFurther verification is neededThe telephone number to contact is
###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I was contacted by someone from the office of the president who then scheduled a freight service for meWhile waiting for the freight service, I received a reply from the customer rep a few days later saying "We can't schedule a pickup, you will need to ship it yourself"This is after being told multiple times they could do it and going back and forth as they ask me the same questions over and over againLuckily I filed a complaint or I would be stuck with the mattress. Not only that, now that they have received the mattress, they are telling me they are giving me merchandise credit instead of a checkIf you look at the attachments, I have asked them TWICE whether I could get a check and was told I couldThis inconsistency is atrocious and as someone who have obtained "Most Valued Customer" status for 3-or maybe even more years, I can't believe I am being treated like thisThis is so unacceptable!
Regards,
*** ***

We apologize for our customers frustrationOur records indicate we sent a prepaid return shipping label to our customer via email on October Since we see that our customer returned this product via mail, using the shipping label on October 14, we have processed a credit in the amount of $
on October 18, to her Kohl's Charge account ending in 5405, which will take an average of seven days to postWe also emailed our customer Blue Kohl's Cash in the amount of $9.00, which has a redemption period of days

Upon review of customers Kohls.com Order 6327303257, it does show we did issue a credit to our customers Kohl's Charge ending in The credit is in the amount of $It is noted for the customer to re-order the items for the same price if interestedThe customer would have to call in to
Kohls.com and reference incident number 161210-We apologize for the inconvenience and frustration our customer is experienced

We apologize for the inconvenience our customer experienced with online
order ***
We have processed a full refund to our customer in the amount of $121.79. This
was applied to the Kohl's Charge ending in Please advise the customer to
allow 3-business days for this to
process

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I feel as though Kohl's did not work to satisfy the customer (me)It really feels like their main concern was getting their item back from meAt the same time, I felt like they should have gotten the item I paid for, to me. Will *** did contact me by e-mail. I really feel like my contact person (Mr***) was very inaccessibleI left a message and then sent an e-mail and it still took several days to hear back from himI returned the mattress to a store and UPS came that night to pick up the item - I was never contacted to arrange a pick-up, at which time I would have told them that I do not need them to comeIt was mentioned in the first response from Mr*** that, on top of matching the price I originally paid, that they could credit an additional amount for the inconvenienceI asked for Kohl's to price-match a competitor on the mattress and was told that the price could not be lowered to that, but nothing was mentioned about what kind of additional credit could be applied to compensate for all of this aggravationAt this point, I must buy a mattress from someone else as I feel that Kohl's is failing to make the customer their number one concern. They let me go too long without my merchandiseI've also had to pay interest on an item that I never actually received, since I did make the purchase with my Kohl's credit cardIn addition to purchasing the mattress from Kohl's, I've also purchased a bed from them - which is still sitting in the box as I've been waiting on my mattressWondering if that should just be returned and maybe my relationship with Kohl's should come to an endI was originally told that Kohl's will work to ensure my complete satisfaction and they have failed on that
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it
before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Based on the nature of the customer's complaint, and their return history we advise the customer to contact our Corporate Refund Department directlyThey can be reached at ###-###-####

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Please note we verified with the store manager that the video
surveillance shows the customer leaving the store with two earned Kohl's Cash,
placing one in her shopping bag, and the other in her purseAs the customer
left the store with the proper amount of Kohl's Cash, we respectfully decline
the customer’s request for reimbursement

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
It is very frustrating and disappointing to observe the poor customer service that is being providedAs I had included in my initial complaint, this promo was not a day promoThe promo code was "ACTFAST" and it only lasted from 6pm-midnightI was working for the entirety of the duration of this code, however I left work early (missing out on pay) to place my orderAgain, Kohl's as a company is making me as a customer sound like I did something wrongIf a promo code is supposed to be good from 6pm-midnight then it should be honored from 6pm-midnightIf you only want the promo code to work until 11:30pm, then make it valid from 6pm-11:30pmThis behavior is fraudulent and creates distrust with customersTo answer your question, No, I have not placed my order yetBecause I am still waiting to receive the 20% discountI will accept a credit on my account or a gift cardThe simple fact that Kohl's is still looking to place the blame on me as a customer and is not willing to accept full responsibility is extremely aggravatingI expected better from Kohl'sI have now had to spend hours of extra time and effort on this situation beyond what it should have initially requiredI would request that a gift card be sent to my address or placed on my account. I am willing to accept $from Kohl's, 20% of $250, but no less. This is what I should have received in the first place. I can also be reached by phone for an apologyI have attached a screen print from the Kohl's website showing the circling it was doing for a half hour before the promo was set to expireIt is insulting that Kohl's response states I was placing my order "during the last few minutes" as I tried to place my order minutes prior to the "last few minutes." This screenshot was taken after minutes of trying to get the Kohls.com website to take my code, at 11:52pm.Also, I would like to add my disappointment in the professionalism in the response I received from Kohl'sI can see multiple very obvious grammatical and spelling errors, as well as rsentences that are difficult to readPlease proof read your next response as you are a Revdex.com accredited company and are representing more than just yourself
Regards,
*** ***

We
apologize for the disappointmentOur records indicate that a UPS pickup
request was initiated for the five items that were delivered in errorAs the
merchandise was subsequently picked up by UPS, we facilitated a credit in the
amount of $8.76, on September 10, which posted to our customers
Kohl's Charge
card ending in ***Additionally, on November 27, we credited her for
the missing pants, in the amount of $51.05, which will post in an average of
seven days to her Kohl's Charge cardAlso, Blue Kohl's Cash in the amount of
$was issued, and sent via email, with a redemption period of days

[A default letter is provided here which indicates your acceptance of the business's
response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***