Moore-Built Construction & Restoration, Inc.

Based on the nature of the customer's complaint, and their return history we advise the customer to contact our Corporate Refund Department directlyThey can be reached at ###-###-####

Our stores have the capability to locate a Kohl's Charge purchase for up to months after the purchase dateOnce the purchase has been located, the credit may be applied to your Kohl's Charge accountAt this time, non-Kohl's Charge purchases, or purchases made outside of the month time frame
may receive a Kohl's Merchandise Credit or a corporate-issued refundA Kohl's Merchandise Credit based on the lowest 13-week sale priceIn this scenario, the customer would receive a merchandise credit and not a checkWas a reason provided for not accepting the return? If so, we can research further on our end

We apologize for the inconvenience our customer experienced with online
order ***
We have processed a full refund to our customer in the amount of $121.79. This
was applied to the Kohl's Charge ending in Please advise the customer to
allow 3-business days for this to
process

Upon review of customers Kohls.com Order 6327303257, it does show we did issue a credit to our customers Kohl's Charge ending in The credit is in the amount of $It is noted for the customer to re-order the items for the same price if interestedThe customer would have to call in to
Kohls.com and reference incident number 161210-We apologize for the inconvenience and frustration our customer is experienced

[A default letter is provided here which indicates your acceptance of the business's
response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

We are more than happy to research our customer's concernPlease have the customer advise which store location he attempted to make the return at, if possible

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
according to the companies own "hassle free" policy if states store credit will be issuedMr*** and I were informed that the company would not be abiding by their own policy due to the fact the return was over a certain amount of moneyNowhere in the company policy or our receipt is this policy writtenWe want what the company guaranteesA hassle free returnWe want a refund, on a gift card, as the company states it will provide with a returnOtherwise, this is purely advertisement
Regards,
*** *** *** *** ***

We
stand behind our previous responseWe have sent feedback to the associate who gave
poor customer service, as well as asked for a Social Security numberAdditionally, our
records indicate the replacement item was delivered via USPS on December at
4:PMAs such, we consider this matter closed

We have reached out to our customer directly and agreed to apply a $credit to our customer;s Kohl's Charge ending in Please advise our customer to allow 3-business days for the credit to process

Our records show the customer
spoke with our Corporate Refund Departments on 11/09/She stated this was a
jewelry item she bought a few years ago and she could
not locate the original
purchaseOur Corporate Refund Department authorized a Kohl’s Merchandise
Credit of $1,for the non-receipted returnThis was sent to the customer
via USPS on 11/10/The customer was advised to wait 5-business days to
receive thisWe are unable to comply with the customer’s request for a refund
in any other fashion than a store credit, as she failed to provide proof of
purchase

Revdex.com:
It is quite impossible for me to provide rebate info since it isn't supplied by Kohl'sI have no computer or printerAssuming that your customers all have these luxuries is just ridiculousIt is also ridiculous to claim that you cannot provide the forms that need to be filled outI could have purchased this item locally and saved myself $in shipping costs, which is what I will do in the future instead of shopping at Kohl's.com!
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

Revdex.com: I am responding the the questions asked by Koh's I tried to redeem the coupon and Kohl's cash on Sunday, June I do not have either documents -- I left them with the cashier when she informed me that I could use one or the other, but not both This restriction was not notated on the Kohl's cash or the coupon -- it appeared to be arbitray.My purchase would have been over $100, which met the requirement to use the coupon.
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

On
January 3, we made the business decision to return the item in the amount of
$262.94, which will post in an average of seven days to the Discover card
ending in ***

We
stand behind our previous resolutionAs such, please have the customer contact Kohl's Corporate
Refund with the original transaction details, so we can continue to process the
return

We apologize for our customers frustrationWe have credited our customer for the returned item on October 16, in the amount of $224.69, to her Kohl's Charge card ending in 9301, which will take an average of seven days to postOur customer received an additional credit for the shipping surcharge
in the amount of $32.10, on October 3, for a total credit of $We respectfully decline our customers request to be reimbursement for the handyman work

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution
is satisfactory to me. This has been resolvedThank you
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Why am I only refunded $293? I paid $and are showing as such on my credit card statement! I want a full refund and not some arbitrary amount that you choose
Regards,
Khalid ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewedKohl’s response just shows their lack of competence in this matter They deactivated my old Kohl’s charge account in April and moved the fraudulent balance to a new credit card account as a precautionary measure They never credited me the balance on the new credit card They said they would, but they never did despite several calls that I made
Regards,
*** ***

Kohls did not properly address my request at the time of the special items I was requesting Sales people were not forthright about the item not being available Also I was told I could cash in the $kohls cash even if it was a day late and when I brought it to the store there was a power outage I gave the data to a manager at the doorway and he was supposed to call me back and never did.this is about professional courtesy and customer loyalty I have heard negative comments from others about kohls having wickedcustomer courtesy profile and now I can believe it I have been a faithful shopper with kohls for many years and now I feel I get the run around Very disturbing

In order for us to research our customer's concern accordingly, we do need copies of the original receipts and return receipts so we can research further on our endPlease have our customer attach to their complaint