Moore-Built Construction & Restoration, Inc.

I am rejecting this response because I haven't received anything from kohlsif there was a card used at there store it wasn' me because kohls is over a mins from me and I haven' been to vestal in a monthso again I haven't received anything from the company

We
apologize for the disappointmentOn January 8, we processed a credit in the
amount of $83.55, in compensation for the missing controller and charging dock,
which will post to the VISA card ending in in an average of seven days

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I find it disgusting that they feel this is satisfactoryThey have had my money tied up for days, even after they admit the fraudUnacceptableIt is NEVER okay to overdraw someone's bank account, acknowledge a fraud charge, and refuse to assist my bank multiple times while they were on the lineTry harder KohlsThieving is unacceptable under all circumstances.
Regards,
*** ***

I am rejecting there solution because I only see that they had credited my account for only some odd centsNot the full amount, I am so dissatisfied with Kohls it is very unlikely I will be ordering from them againFor some orders it takes just a few days and weeks!!!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. The business practice and explanation for not selling me the item is that they did not have the item in stock. In their response they write, "there are situations when an out of stock item may not be evident until the order picking process. This can be attributed to high order volume, damages, etc." but this is not the case. The item that was "out of stock" was put on sale as part of a new more expensive bundle less than hours after my order was cancelled. Additionally, the item that they cancelled was put on sale less than hours after my cancellation as a stand alone item again, but at a higher price. I have included pictures of these two instances as well as a look into the stores that had my item available for in store pick up less than hours after they claimed to not have it in stock to complete my order. The company never intended to sell the item to me at the agreed upon price. They intended to draw business away from Amazon.com which offered the product at $on the day of my purchase. The item has remained in stock every day since the cancellation of my order but at the price of $249.99, but not at the price that they agreed to sell it to me. The only reason I did not purchase the item at the competitors site was because my order was processed through Kohl s. Additionally, the only reason I didn't spend my Kohl's cash on cyber Monday sales was because I had already used them on this item which was processed. The value of my Kohl's cash has diminished because of the lack of sales on their site while they waited to cancel my order. The reason for cancellation was dishonest because they have always had the item, just no intent to sell it for the price that they processed the order at.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

We
apologize for the frustrationPrices posted on Kohls.com can differ from
prices in storeAs such, we respectfully decline any request for compensation

Revdex.com:
I have reviewed the response made by the business in reference
to complaint ID ***, and have determined that this does not resolve my complaintI have been waiting for more than one month but never received a refund in any form of payment/ Kohl's Merchandise Credit. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

[A default letter is provided here
which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and the business requires the buyer to submit the complain(Currently I filed the complain for my girlfriend, who is the buyer)I will close this one and let my girlfriend to submit the issue again
Regards,
*** ***

If the desired merchandise is not at the customer's local store, we advise the customer to try an alternate location, or Kohls.com

At Kohl's we are proud to offer quality merchandise at a great price with both our name brand and private label merchandiseWe regret to learn that we have disappointed the customerAt this time we request the customer to please advise of any product and/or receipt (0000/0000/0000/0) information
Once we have this information, we will work with appropriate channels to develop a resolution

We have processed a credit for the missing items from Kohls.com order #*** on 11/25/We advise our customer to allow 10-business days for the credit to appearWe apologize for any inconvenience

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***Kohls obviously didn't read my complaint! I texted stop all on March 15th, March 17th, and April 14th

***r Business Bureau:
I have reviewed the response made by the business
in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] I have read the reply from your company and dont understand why they are asking me for a reciept for the clothes we got I was told that was why the corporate office was sending the refund in the first place I wish that we had not lost it or misplaced it and that was my question to the girl who had said I would get the refund by mail I gave her our address where we currently live and asked her if she would ask if I had the refund issued as a store credit would that make the proccess any faster cause school was about the start up and mom and dad got it for me for school and didnt want to wear old clothes for the first days of class my dad has always said that first impressions are the most important I undersand its our fault loosing the reciept and I dont want your company thinking I dont like the clothes the sell I do just not the ones mom and dad pickedSo if it can help in any way since mom and dad went to kohls then would a store credit be easier and ***r for all of us that way mom and dads choice of stores stays same and I dont end up using the money I saved and they chipped in at other stores or other priorities thats why they helped me save some of that moneyThat is probably why they picked the clothes out themselves cause they know priorities changed all the time with me anywayi hope this helps us all.
*** ***

As the item was already returned, the customer would need to process a new order on Kohls.comIf the item proves to be more expensive, we are more than happy to adjust the price to the amount that was originally paid on the initial orderAs such, please respond back with the new order number so we can accommodate accordingly

We
apologize for the frustrationPlease know we have brought this to the
attention of the Brickyard, UT store for review and follow upOur customer is
welcome to bring his receipt to the store, where a 15% transaction adjustment can be
applied to his purchase

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowHave you checked our original purchase ending with on Black Friday? Because the Fitbit and the Nest Thermometers were originally submitted by us, however, Kohl’s.com cancelled our submission due to item history not correctly updated on their siteThe reason we had to submit order ending in and separately again was due to your customer service agents wanting us to call back when the products were availableBecause they were unavailable for sometime. Confirmation numbers provided by your Agents were 171129-($Kohl’s cash) & 171130-($Kohl’s cash and $141.46) Why are you not standing by what you said you would do and expecting your customers to come back with these requests?thankfully I haven’t handed over these gifts and will be returning your products if you do not honor your words and again I have been a long time Kohl’s customer who is throughly frustrated with Kohl’s.Wanted to get some medication
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

Our records show the customer's remaining return credit for Kohls.com order #was processed back to her account on 01/19/We advise our customer to allow 3-business days for the credit to appearWe apologize for any inconvenience

Our records show a return was processed for the missing item from Kohls.com order #*** on 10/30/The return was processed back to the customer's VISA ending ***We advise our customer to allow 10-business days for the credit to appearWe apologize for any inconvenience

We apologize for the inconvenience our customer experienced with
their recent online purchaseFirst Act is a musical instrument brand intended
for students and young childrenIn order for the item to be refunded, the item
will need to be returned to the store

Revdex.com:Attached is a copy of the return receipt.
I have reviewed the response made by the business in reference to complaint ID ***,
and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***