Moore-Built Construction & Restoration, Inc.

We apologize for the disappointmentAs the address was inadvertently changed, on December 3, we credited $in compensation for the missing orders, as well as for the order that was replaced, which will post to the Kohl's Charge card ending in in an average of seven days

We apologize for the inconvenience and frustration our customer experienced regarding their most recent Kohls.com order We have confirmed that the gift was debited the balance of $and have applied the of $to our customers Kohl's Charge ending in

We are more than happy to research our customer's concernWe will reach out to our Corporate Refund department to inquire about our customer's refund Once a response is received, I will reach out to our customer and advise how we will proceed

On
January 3, we made the business decision to return the item in the amount of
$262.94, which will post in an average of seven days to the Discover card
ending in ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI just want to add that the date they have as refunded is January 11,Hopefully they meant and will try not to say they gave it to me Jan Thank you for your help in this matter
Regards,
*** ***

Our records indicate we received the item back in our inventoryWe have credited $back to the MasterCard ending in 9752, and apologize for the frustration this has caused the customerThe customer will see this credit in an average of seven days

We have processed a return for Kohls.com order #*** on 12/20/15, back to the customer's VISA ending in ***We advise our customer to allow 10-business days for the credit to appearWe apologize for any inconvenience

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I stand behind my complaint as unresolved and will pursue further action regarding advertisement and deceptive business policies
Regards,
*** ***

In order for us to research our customer's concern accordingly, we do need copies of the original receipts and return receipts so we can research further on our endPlease have our customer attach to their complaint

We
apologize for the frustrationPrices posted on Kohls.com can differ from
prices in storeAs such, we respectfully decline any request for compensation

[A default letter is provided here which indicates your
acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

I am rejecting there solution because I only see that they had credited my account for only some odd centsNot the full amount, I am so dissatisfied with Kohls it is very unlikely I will be ordering from them againFor some orders it takes just a few days and weeks!!!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. The business practice and explanation for not selling me the item is that they did not have the item in stock. In their response they write, "there are situations when an out of stock item may not be evident until the order picking process. This can be attributed to high order volume, damages, etc." but this is not the case. The item that was "out of stock" was put on sale as part of a new more expensive bundle less than hours after my order was cancelled. Additionally, the item that they cancelled was put on sale less than hours after my cancellation as a stand alone item again, but at a higher price. I have included pictures of these two instances as well as a look into the stores that had my item available for in store pick up less than hours after they claimed to not have it in stock to complete my order. The company never intended to sell the item to me at the agreed upon price. They intended to draw business away from Amazon.com which offered the product at $on the day of my purchase. The item has remained in stock every day since the cancellation of my order but at the price of $249.99, but not at the price that they agreed to sell it to me. The only reason I did not purchase the item at the competitors site was because my order was processed through Kohl s. Additionally, the only reason I didn't spend my Kohl's cash on cyber Monday sales was because I had already used them on this item which was processed. The value of my Kohl's cash has diminished because of the lack of sales on their site while they waited to cancel my order. The reason for cancellation was dishonest because they have always had the item, just no intent to sell it for the price that they processed the order at.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

If the order was not placed during a earning period for Kohl's C ash, we are unable to issue any type of creditIf it is a Kohl's Cash earning period, it will state it on the order confirmation page and it will display the amount earnedThe customer can return the item, and repurchase during a Kohl's Cash earning period if she still wishes to receive Kohl's Cash

Revdex.com: I am responding the the questions asked by Koh's I tried to redeem the coupon and Kohl's cash on Sunday, June I do not have either documents -- I left them with the cashier when she informed me that I could use one or the other, but not both This restriction was not notated on the Kohl's cash or the coupon -- it appeared to be arbitray.My purchase would have been over $100, which met the requirement to use the coupon.
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

We have processed a credit for the missing items from Kohls.com order #*** on 11/25/We advise our customer to allow 10-business days for the credit to appearWe apologize for any inconvenience

We apologize for the inconvenience our customer has
experienced due to Order It appears a return was processed in full
on July 9, in the amount of $
This credit was applied to the Discover Card ending in

If the desired merchandise is not at the customer's local store, we advise the customer to try an alternate location, or Kohls.com

We will be more than happy to research our customer's concern, but more information is neededIs the customer able to attach a copy of the receipt to the complaint so we can partner with the store and research further

Our records show the customer's remaining return credit for Kohls.com order #was processed back to her account on 01/19/We advise our customer to allow 3-business days for the credit to appearWe apologize for any inconvenience